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SkinPhd
Unclaimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEK
Ebenicia K
1 reviews | Active since Jan 2020
23 Dec 2024, 09:14
Bad quality mani by untrained, ***********, unprofessional, wannabe tail tech and establishment at Queenswood Skinphd
They messed up my daughter 's nails who went for her first mani. The nails looks like it was grated with deep dents in. The normal nail polish tht my daughter chose, stained her nails and it's still stained a, week later. They ignore your calls and tell you they busy they will call you back but never do. They also asked me to send pics on WhatsApp which they ignored. Use them at your own risk because they don't care at all.
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Ebenicia K
1 reviews | Active since Jan 2020
23 Dec 2024, 09:14
Bad quality mani by untrained, ***********, unprofessional, wannabe tail tech and establishment at Queenswood Skinphd
They messed up my daughter 's nails who went for her first mani. The nails looks like it was grated with deep dents in. The normal nail polish tht my daughter chose, stained her nails and it's still stained a, week later. They ignore your calls and tell you they busy they will call you back but never do. They also asked me to send pics on WhatsApp which they ignored. Use them at your own risk because they don't care at all.
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Angelique T
1 reviews | Active since Jan 2020
8 Feb 2024, 06:32
grateful !
I had a massive problem with acne - started doing my facials at SkinPhD and my the****** Babsie who I now see monthly transformed my skin. I'm so grateful for her and the SkinPhD Skincare products. My confidence is back !!!!!
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Angelique T
1 reviews | Active since Jan 2020
8 Feb 2024, 06:32
grateful !
I had a massive problem with acne - started doing my facials at SkinPhD and my the****** Babsie who I now see monthly transformed my skin. I'm so grateful for her and the SkinPhD Skincare products. My confidence is back !!!!!
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Replies (0)ZP
Zanne P
1 reviews | Active since Jan 2020
7 Feb 2024, 13:55
FANTASTIC !!!! LOVE IT !!!
I recently had the pleasure of experiencing SkinPhD's skincare products, and I must say, they are absolutely fantastic! From the moment I stepped into their facility, I was greeted with warmth and professionalism. The skincare experts at SkinPhD truly understand how to pamper their clients from head to toe. Their range of products is impressive, catering to various skin types and concerns. Whether you're looking for hydrating creams, rejuvenating serums, or gentle cleansers, SkinPhD has it all. Each product is meticulously formulated with high-quality ingredients, ensuring effective results without any compromise on skin health. During my visit, I was treated to a personalized skincare consultation, where the expert assessed my skin's needs and recommended the perfect products for me. The entire experience left me feeling rejuvenated and confident in my skincare routine. I highly recommend SkinPhD to anyone seeking top-notch skincare solutions. With their fantastic products and exceptional service, you're guaranteed to feel pampered from head to toe.
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Zanne P
1 reviews | Active since Jan 2020
7 Feb 2024, 13:55
FANTASTIC !!!! LOVE IT !!!
I recently had the pleasure of experiencing SkinPhD's skincare products, and I must say, they are absolutely fantastic! From the moment I stepped into their facility, I was greeted with warmth and professionalism. The skincare experts at SkinPhD truly understand how to pamper their clients from head to toe. Their range of products is impressive, catering to various skin types and concerns. Whether you're looking for hydrating creams, rejuvenating serums, or gentle cleansers, SkinPhD has it all. Each product is meticulously formulated with high-quality ingredients, ensuring effective results without any compromise on skin health. During my visit, I was treated to a personalized skincare consultation, where the expert assessed my skin's needs and recommended the perfect products for me. The entire experience left me feeling rejuvenated and confident in my skincare routine. I highly recommend SkinPhD to anyone seeking top-notch skincare solutions. With their fantastic products and exceptional service, you're guaranteed to feel pampered from head to toe.
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Divina S
1 reviews | Active since Jan 2020
9 Nov 2023, 07:55
Skin phd olympus poor service bad management
After several bad experiences with skin phd olympus pretoria I had received a call today from the olympus branch stating that they will no longer treat me. These are some of the experiences, 1. I had gotten my nails done there three times, 3 of which where bad, the first time it was corrected however the second time I got a shoddy job done , please see the picture attached of the purple glitter nail, it was lumpy, the nail tech over filed the nail polish off and ended up leaving me with 2 transparent nails and 3 painted nails. I kept on having to tell her that the nail wasn't shaped correctly about 4× until I got tired of it and let her mess it up as seen in the picture. The manager told me she would book me with my regular nail tech poppy who was really good. 2. I had previously gotten my nose wax done by Bertha who was extremely rude when i told her that i have very fine hair so it may be difficult, she went on to take it offensively as if I was difficult with her and left 1 nose if wax and wax strands all over my face, and left the room without telling me, she came back all with more of an attitude telling me to go if I don't like her and use another the******, noneli ended up waxing the rest of my nose and face perfectly well. Bertha removed the nose wax from the single nose with force and ended up making me bleed. Noneli was very kind and understood the situation and took care to help me further. I didn't report Bertha because they said she had a bad day. I am extremely appalled by how they called me back as if I'm the problem when there is proof from pictures of the bad work done, the lady on the phone threatened me when i told her i will have to leave a bad review and that if I go to social media the owner would charge and sue me for going to review platforms. I didn't even say anything to the Owner either, nor did I lay a formal complaint for protection of their employees yet I got treated this way. The owner stated in a reply to the previous review I made that I wanted a free bee, which is ridiculous iv paid for every treatment I just received a bad service as their the******s are not professional. The owner makes excuses for their poor service as clearly shown in the pictures provided and response to my previous review, she wasn't even there when the incidents occurred, these statements were untruthful and is a complete joke. This is not right to treat customers in this way and I have every right to state my terrible experiences with the public on reviewing platforms and i dont appreciate being threatened over the phone for having my rights being infringed. They don't take accountability for the poor work performed. I don't suggest you waste your time with this unprofessional establishment See pictures attached for proof
Helpful (0)
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Divina S
1 reviews | Active since Jan 2020
9 Nov 2023, 07:55
Skin phd olympus poor service bad management
After several bad experiences with skin phd olympus pretoria I had received a call today from the olympus branch stating that they will no longer treat me. These are some of the experiences, 1. I had gotten my nails done there three times, 3 of which where bad, the first time it was corrected however the second time I got a shoddy job done , please see the picture attached of the purple glitter nail, it was lumpy, the nail tech over filed the nail polish off and ended up leaving me with 2 transparent nails and 3 painted nails. I kept on having to tell her that the nail wasn't shaped correctly about 4× until I got tired of it and let her mess it up as seen in the picture. The manager told me she would book me with my regular nail tech poppy who was really good. 2. I had previously gotten my nose wax done by Bertha who was extremely rude when i told her that i have very fine hair so it may be difficult, she went on to take it offensively as if I was difficult with her and left 1 nose if wax and wax strands all over my face, and left the room without telling me, she came back all with more of an attitude telling me to go if I don't like her and use another the******, noneli ended up waxing the rest of my nose and face perfectly well. Bertha removed the nose wax from the single nose with force and ended up making me bleed. Noneli was very kind and understood the situation and took care to help me further. I didn't report Bertha because they said she had a bad day. I am extremely appalled by how they called me back as if I'm the problem when there is proof from pictures of the bad work done, the lady on the phone threatened me when i told her i will have to leave a bad review and that if I go to social media the owner would charge and sue me for going to review platforms. I didn't even say anything to the Owner either, nor did I lay a formal complaint for protection of their employees yet I got treated this way. The owner stated in a reply to the previous review I made that I wanted a free bee, which is ridiculous iv paid for every treatment I just received a bad service as their the******s are not professional. The owner makes excuses for their poor service as clearly shown in the pictures provided and response to my previous review, she wasn't even there when the incidents occurred, these statements were untruthful and is a complete joke. This is not right to treat customers in this way and I have every right to state my terrible experiences with the public on reviewing platforms and i dont appreciate being threatened over the phone for having my rights being infringed. They don't take accountability for the poor work performed. I don't suggest you waste your time with this unprofessional establishment See pictures attached for proof
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Replies (0)CF
Charlotte F
1 reviews | Active since Jan 2020
9 Jul 2023, 11:55
Worst experience ever
I am very disappointed. My first ever visit to this branch and I will never go here again. Went to get my hair cut (ONLY 10CM) and I said that to the hairdresser. He did not cut 10cm off, he cut of more than I wanted him too. My hair was Xtra long and now it's very short. At first when I got in he cut my hair while it was dry because he said it will be easier for the lady washing my hair, I have never been to a hairdresser that said my hair would be a problem when it came to washing it and then continued to cut more after the wash and when it was blowed out. My hair is shorter than I wanted it and I feel like he was so fixated on the other 2 clients he had earlier the day whose hair was also long and he had cut it off short. Please rather listen to what your clients want and make that happen.
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Charlotte F
1 reviews | Active since Jan 2020
9 Jul 2023, 11:55
Worst experience ever
I am very disappointed. My first ever visit to this branch and I will never go here again. Went to get my hair cut (ONLY 10CM) and I said that to the hairdresser. He did not cut 10cm off, he cut of more than I wanted him too. My hair was Xtra long and now it's very short. At first when I got in he cut my hair while it was dry because he said it will be easier for the lady washing my hair, I have never been to a hairdresser that said my hair would be a problem when it came to washing it and then continued to cut more after the wash and when it was blowed out. My hair is shorter than I wanted it and I feel like he was so fixated on the other 2 clients he had earlier the day whose hair was also long and he had cut it off short. Please rather listen to what your clients want and make that happen.
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Replies (0)MF
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Vanessa L
1 reviews | Active since Jan 2020
14 Sept 2021, 13:28
Poor quality treatment and refusing to refund my money!
I went for my first treatment. I had a lip and brow wax. The wax was way too hot. For the next 4 days, my lip and upper eye area were swollen and broke out in bumps. I also purchased a package for a range of face treatments. My total purchase was R,3,964.50 I was never informed that they do not have a "no refund" policy. I called them to request a refund and Karen, the branch manager, informed me only now of this policy. She was disinterested in the fact that this policy was not pointed out to me. She also went on to insinuate that I was being untruthful, both of which I took grave offense to. When making such a big purchase, I feel the refund policy must be expressly explained to the customer. I would like my money refunded (of course minus the treatment I had and the products I purchased) I feel as a consumer, I have been misinformed and I've been given below-average treatment. A franchise owner is meant to uphold the service quality of the franchise brand and I feel Plattekloof SkinPhd has failed to do so, therefore being in breach of their franchise agreement. I would like this matter addressed by their head office.
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Vanessa L
1 reviews | Active since Jan 2020
14 Sept 2021, 13:28
Poor quality treatment and refusing to refund my money!
I went for my first treatment. I had a lip and brow wax. The wax was way too hot. For the next 4 days, my lip and upper eye area were swollen and broke out in bumps. I also purchased a package for a range of face treatments. My total purchase was R,3,964.50 I was never informed that they do not have a "no refund" policy. I called them to request a refund and Karen, the branch manager, informed me only now of this policy. She was disinterested in the fact that this policy was not pointed out to me. She also went on to insinuate that I was being untruthful, both of which I took grave offense to. When making such a big purchase, I feel the refund policy must be expressly explained to the customer. I would like my money refunded (of course minus the treatment I had and the products I purchased) I feel as a consumer, I have been misinformed and I've been given below-average treatment. A franchise owner is meant to uphold the service quality of the franchise brand and I feel Plattekloof SkinPhd has failed to do so, therefore being in breach of their franchise agreement. I would like this matter addressed by their head office.
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