SA
Sleep Assist
Unclaimed Business
SA
Sleep Assist
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Wellness & Beauty
NPS Score
0
Recommended: Unlikely
Frequently Asked Questions About Sleep Assist
Sleep Assist has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Sleep Assist across 5 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMD
Melissa D
1 reviews | Active since Jan 2020
29 May 2025, 06:09
Sleep Assist has no service. Shocking
No service from Sleep Assist. My wife went for tests end January. Discovered she needed a CPAP machine. Reports were given to them in February. Up and down with phone calls not been answered, mails not been answered and whatsapp been ignored. Lucky if you get a reply a month later. Still awaiting on what is the shortfall I would need to pay after asking on the 16 April. I eventually went to another Company and got her machine within 3 weeks. Shocking service. DO NOT USE THEM!!
Helpful (0)
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Melissa D
1 reviews | Active since Jan 2020
29 May 2025, 06:09
Sleep Assist has no service. Shocking
No service from Sleep Assist. My wife went for tests end January. Discovered she needed a CPAP machine. Reports were given to them in February. Up and down with phone calls not been answered, mails not been answered and whatsapp been ignored. Lucky if you get a reply a month later. Still awaiting on what is the shortfall I would need to pay after asking on the 16 April. I eventually went to another Company and got her machine within 3 weeks. Shocking service. DO NOT USE THEM!!
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Mar 2025, 17:44
Sleep Assist offers poor quality products and pathetic service
They have poor quality products and extremely poor service. Bought an expensive cpap machine from them , after having been tested with severe apnea. They suppose to check your levels every day and make necessary adjustments on your machine until it works well. I had daily follow up with them , and more then often only respond after 2 or 3 days. They never speak to you personally, they send voice notes. So they never answer their phones, always voice notes. They never managed to set my machine to work optimally , I ordered additional product like an extended tube , they keep on telling me it is coming and has never reached me. They the referred me to Fountain Circle where I had amazing service, always with a smile. I now bought a new machine from them , and they helped with adjustments, and my apnea now under 2 per evening . carmen is fantastic , she is on of the advisors.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
20 Mar 2025, 17:44
Sleep Assist offers poor quality products and pathetic service
They have poor quality products and extremely poor service. Bought an expensive cpap machine from them , after having been tested with severe apnea. They suppose to check your levels every day and make necessary adjustments on your machine until it works well. I had daily follow up with them , and more then often only respond after 2 or 3 days. They never speak to you personally, they send voice notes. So they never answer their phones, always voice notes. They never managed to set my machine to work optimally , I ordered additional product like an extended tube , they keep on telling me it is coming and has never reached me. They the referred me to Fountain Circle where I had amazing service, always with a smile. I now bought a new machine from them , and they helped with adjustments, and my apnea now under 2 per evening . carmen is fantastic , she is on of the advisors.
0
Replies (0)DS
Dirk S
1 reviews | Active since Jan 2020
13 Mar 2025, 07:42
Excellent service
I had the best treatment from Jaques at Sleep Assist. My Sleep apnea machine was fixe and he set the machine to its correct settings. I was treated with respect and treated as a new client. I take my hat off for this peope at Sleep assist. You won't make a mistake to do business with them.
Helpful (0)
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Dirk S
1 reviews | Active since Jan 2020
13 Mar 2025, 07:42
Excellent service
I had the best treatment from Jaques at Sleep Assist. My Sleep apnea machine was fixe and he set the machine to its correct settings. I was treated with respect and treated as a new client. I take my hat off for this peope at Sleep assist. You won't make a mistake to do business with them.
0
Replies (0)SL
Stuart L
1 reviews | Active since Jan 2020
26 Mar 2023, 07:28
Extremely disappointed in the service I received from Sleep Assist
I am extremely disappointed in the service I received from Sleep Assist. I purchased their Hypnus machine on Friday. NEVER PURCHASE A MACHINE ON A FRIDAY! I could kick myself for not doing what the Sales Executive should have done and fitted the mask and run a trial in in their premises before taking the machine home. The Sales Executive’s excuse for not doing the trial was not wanting to add water to the humidifier. I also regret not getting a cell phone number of the Sales Executive. Although after purchasing close to R15 000 worth of equipment, I expected the Sales Executive to give me a curtesy call the following morning to see if I am satisfied and if all went well with the machine through the night, even if it is a Saturday morning! I spent the whole night breathing through a pipe with NO positive pressure. I was waiting for the machine to start as the Sales Executive said it would as Smart Start was enabled but it did NOTHING! Even after waiting the ramp time there was absolutely NO difference as the machine was giving me zero pressure. Yes, the machine power supply was on, and I was wearing the mask and the dial was turned to Therapy and I pressed the dial. Sleep Assist’s Sales Executive didn’t bother with a curtesy call, so I was forced to go watch uTube videos and the setup videos on the internet to eventually get my machine to work. Why should I have to program my machine and set it up when this should have been done on Friday before receiving my machine.
Helpful (0)
|Replies (0)SL
Stuart L
1 reviews | Active since Jan 2020
26 Mar 2023, 07:28
Extremely disappointed in the service I received from Sleep Assist
I am extremely disappointed in the service I received from Sleep Assist. I purchased their Hypnus machine on Friday. NEVER PURCHASE A MACHINE ON A FRIDAY! I could kick myself for not doing what the Sales Executive should have done and fitted the mask and run a trial in in their premises before taking the machine home. The Sales Executive’s excuse for not doing the trial was not wanting to add water to the humidifier. I also regret not getting a cell phone number of the Sales Executive. Although after purchasing close to R15 000 worth of equipment, I expected the Sales Executive to give me a curtesy call the following morning to see if I am satisfied and if all went well with the machine through the night, even if it is a Saturday morning! I spent the whole night breathing through a pipe with NO positive pressure. I was waiting for the machine to start as the Sales Executive said it would as Smart Start was enabled but it did NOTHING! Even after waiting the ramp time there was absolutely NO difference as the machine was giving me zero pressure. Yes, the machine power supply was on, and I was wearing the mask and the dial was turned to Therapy and I pressed the dial. Sleep Assist’s Sales Executive didn’t bother with a curtesy call, so I was forced to go watch uTube videos and the setup videos on the internet to eventually get my machine to work. Why should I have to program my machine and set it up when this should have been done on Friday before receiving my machine.
0
Replies (0)SL
Stuart L
1 reviews | Active since Jan 2020
26 Mar 2023, 07:28
Sleep Assist responded quickly to resolve my complaint
I had issues with my CPAP machine on its first night of use (a Friday night) and initially lodged a complaint on several social media platforms. I was pleasantly surprised that their Sales Executive responded so quickly and came to my residence to replace my machine. He assisted me outside their regular working hours as he was aware of my work commitments during weekdays. I commend Sleep Assist on stepping up and resolving my complaint so speedily and efficiently. It really restored my faith in Sleep Assist’s commitment to their customers. Thank you
Helpful (0)
|Replies (0)SL
Stuart L
1 reviews | Active since Jan 2020
26 Mar 2023, 07:28
Sleep Assist responded quickly to resolve my complaint
I had issues with my CPAP machine on its first night of use (a Friday night) and initially lodged a complaint on several social media platforms. I was pleasantly surprised that their Sales Executive responded so quickly and came to my residence to replace my machine. He assisted me outside their regular working hours as he was aware of my work commitments during weekdays. I commend Sleep Assist on stepping up and resolving my complaint so speedily and efficiently. It really restored my faith in Sleep Assist’s commitment to their customers. Thank you
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Replies (0)