Smart Repair

Appalling service:

I honestly did not expect this level of service from an authorised Samsung repair partner. My Samsung 65” QN700C Neo QLED 8K TV was collected under warranty repair. After being told the TV had been repaired and tested, the technician later admitted that the screen was broken while loading it onto the vehicle for return delivery. What frustrated me most was not even the accident itself — accidents happen. It was the complete lack of communication, transparency, accountability, and urgency afterwards. For nearly two weeks I had to repeatedly follow up just to get basic updates. The TV was eventually returned to me on 27 May, still faulty, with visible lines across the screen. Even more concerning, the technician already knew the TV was defective before attempting delivery. The attitude received during this process was deeply disappointing. At one point it was imp**** that I would “get the TV when we get it” because there were other customers to attend to. This is a premium flagship television still under warranty. Customers should not have to fight for updates, transparency, or proper repairs after their property is damaged while in a repair centre’s care. I sincerely hope Smart Repair and Samsung improve both their quality control and customer communication processes going forward.