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SmartBuyGlasses
Claimed Business
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AI Review Summary
Based on recent customer reviews, SmartBuyGlasses consistently earns praise for its affordable pricing, often cited as significantly cheaper than traditional opticians. Customers highlight the user-friendly website, virtual try-on feature, and seamless ordering process for prescription and non-prescription eyewear. Communication and customer service are frequently described as prompt and helpful. Delivery times are generally considered reasonable, though some customers note delays linked to international shipping from Hong Kong. A recurring concern is the perception that the .co.za domain is misleading, as orders ship internationally rather than locally.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
100
Recommended: Very Likely
Review Distribution
4.3|20 Reviews
May '25 - Apr '26
5(64.7%)
4(17.7%)
3(0%)
2(0%)
1(17.7%)
5(64.7%)
4(17.7%)
3(0%)
2(0%)
1(17.7%)
Frequently Asked Questions About SmartBuyGlasses
Based on recent customer reviews, SmartBuyGlasses consistently earns praise for its affordable pricing, often cited as significantly cheaper than traditional opticians. Customers highlight the user-friendly website, virtual try-on feature, and seamless ordering process for prescription and non-prescription eyewear. Communication and customer service are frequently described as prompt and helpful. Delivery times are generally considered reasonable, though some customers note delays linked to international shipping from Hong Kong. A recurring concern is the perception that the .co.za domain is misleading, as orders ship internationally rather than locally.
SmartBuyGlasses has a TrustIndex of 0 out of 10 on Hellopeter, based on 20 reviews in the last 12 months. Hellopeter has tracked SmartBuyGlasses across 127 total reviews. How is the TrustIndex calculated? →
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRJ
Rouxna J
1 reviews | Active since Jan 2020
9 Jan 2026, 05:53
Best Online Purchases Experience Ever
I would give my experience with SmartBuyGlasses 20/10 if I could. The website is super user-friendly, ordering a breeze, communication from the company unbelievably quick and polite. I received my glasses super quick and beautifully packaged. I will never buy frames anywhere else ever again.
Helpful (0)
|Replies (0)RJ
Rouxna J
1 reviews | Active since Jan 2020
9 Jan 2026, 05:53
Best Online Purchases Experience Ever
I would give my experience with SmartBuyGlasses 20/10 if I could. The website is super user-friendly, ordering a breeze, communication from the company unbelievably quick and polite. I received my glasses super quick and beautifully packaged. I will never buy frames anywhere else ever again.
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Replies (0)NV
Nompumelelo V
1 reviews | Active since Jan 2020
8 Jan 2026, 16:27
SmartBuyGlasses is a Smart Buy - get it?
Had a great experience with SmartBuyGlasses. I love my frames, the service was great and I had a good amount of communication from the team with regards to the whereabouts of my glasses: would definitely recommend and I’m looking forward to purchasing another pair from them
Helpful (0)
|Replies (0)NV
Nompumelelo V
1 reviews | Active since Jan 2020
8 Jan 2026, 16:27
SmartBuyGlasses is a Smart Buy - get it?
Had a great experience with SmartBuyGlasses. I love my frames, the service was great and I had a good amount of communication from the team with regards to the whereabouts of my glasses: would definitely recommend and I’m looking forward to purchasing another pair from them
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Replies (0)mL
marie L
1 reviews | Active since Jan 2020
3 Jan 2026, 12:37
Absolutely brilliant!
Ordering glasses through SmartBuyGlasses has been an outstanding experience. The convenience, service, and accuracy are truly impressive. I’ve purchased my last ten pairs of multifocal, photochromic glasses without a single issue. The quality is excellent, the eyewear lasts longer than my prescription, which makes it fantastic value for money. Delivery is always spot on, with clear tracking and easy-to-follow updates, which I really appreciate. I’ll definitely be back, sooner than expected, as it’s already time for another prescription update. Until then, thank you for consistently great service!
Helpful (0)
|Replies (0)mL
marie L
1 reviews | Active since Jan 2020
3 Jan 2026, 12:37
Absolutely brilliant!
Ordering glasses through SmartBuyGlasses has been an outstanding experience. The convenience, service, and accuracy are truly impressive. I’ve purchased my last ten pairs of multifocal, photochromic glasses without a single issue. The quality is excellent, the eyewear lasts longer than my prescription, which makes it fantastic value for money. Delivery is always spot on, with clear tracking and easy-to-follow updates, which I really appreciate. I’ll definitely be back, sooner than expected, as it’s already time for another prescription update. Until then, thank you for consistently great service!
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Replies (0)MO
Mary O
1 reviews | Active since Jan 2020
30 Dec 2025, 05:33
Excellent prices, website and service
Excellent concept with measuring your existing glasses prescription and having the opportunity to use a photo and see how a frame will look on your face. The helpdesk is very responsive and attentive and I even done a replacement on the guarantee submitting my latest prescription and it took only days to replace. The range is really good and prices are affordable. I have a narrow face and the Asian range that is smaller is a bonus to shop against. I ordered a light frame which is excellent quality. I will use the site again. The only reason why I made the review a 4 is the fact that I only became aware this is a Hong Kong based site once the order was placed. The support team was responsive when I queried anything with good English responses and I think they are from South Africa. The shipping did not take long and no additional charges had to be paid either, so there is no real problem with a Hong Kong product, but it was a surprise since the url is a co.za website. Nevertheless - good service and quality that I can recommend.
Helpful (0)
|Replies (0)MO
Mary O
1 reviews | Active since Jan 2020
30 Dec 2025, 05:33
Excellent prices, website and service
Excellent concept with measuring your existing glasses prescription and having the opportunity to use a photo and see how a frame will look on your face. The helpdesk is very responsive and attentive and I even done a replacement on the guarantee submitting my latest prescription and it took only days to replace. The range is really good and prices are affordable. I have a narrow face and the Asian range that is smaller is a bonus to shop against. I ordered a light frame which is excellent quality. I will use the site again. The only reason why I made the review a 4 is the fact that I only became aware this is a Hong Kong based site once the order was placed. The support team was responsive when I queried anything with good English responses and I think they are from South Africa. The shipping did not take long and no additional charges had to be paid either, so there is no real problem with a Hong Kong product, but it was a surprise since the url is a co.za website. Nevertheless - good service and quality that I can recommend.
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Replies (0)MM
CA
Carmen A
1 reviews | Active since Jan 2020
20 Dec 2025, 14:00
Superb experience and price
What an easy and great experience. I uploaded my script for my glasses, chose some frames, selected my lenses and it was just such a pleasant experience. Plus the fact that it was 75% cheaper than where I normally buy my glasses from was a huge plus! Don't think I'll be going anywhere else from now on 😊
Helpful (0)
|Replies (0)CA
Carmen A
1 reviews | Active since Jan 2020
20 Dec 2025, 14:00
Superb experience and price
What an easy and great experience. I uploaded my script for my glasses, chose some frames, selected my lenses and it was just such a pleasant experience. Plus the fact that it was 75% cheaper than where I normally buy my glasses from was a huge plus! Don't think I'll be going anywhere else from now on 😊
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Replies (0)TB
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Anonymous
1 reviews | Active since Jan 2020
24 Oct 2025, 15:31
Fantastic store.
Fantastic store, it is a little deceptive as it's not a South African store, but the process was quick enough and easy enough from Hong Kong. The glasses are exactly as advertised the fit perfect and the prescription spot on. Pricewise a win too. Will definitely purchase again.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Oct 2025, 15:31
Fantastic store.
Fantastic store, it is a little deceptive as it's not a South African store, but the process was quick enough and easy enough from Hong Kong. The glasses are exactly as advertised the fit perfect and the prescription spot on. Pricewise a win too. Will definitely purchase again.
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Replies (0)