Disgraceful and Frustrating service received

Order ID: 80750 Data not credited since Saturday the 5th when I bought 9GB 30 days data. I send numerous emails to support but their being ignored... this is the 2nd time in two weeks that I bought data and it's not loaded on my phone immediately and I have to keep waisting my airtime phoning to enquire with support. This is so frustrating, I buy data to use it immediately not wait for days to receive it only when I complain....Please may I be refunded since no one is willing to send me my data nor respond to my email