ST
SMD Technologies
Claimed Business
ST
SMD Technologies
Claimed Business
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Electronics & Technology
NPS Score
-100
Recommended: Unlikely
Review Distribution
3|6 Reviews
May '25 - Apr '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About SMD Technologies
SMD Technologies has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked SMD Technologies across 60 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceFT
Franco T
1 reviews | Active since Jan 2020
9 Sept 2025, 08:24
Above and Beyond Customer Support
In a world where customer service often feels like it’s on the decline, it’s refreshing to come across someone who truly goes above and beyond. Ruan from SMD Technologies is one such gentleman. He assisted me with the product I was looking for and exceeded every expectation in the process. His professionalism, patience, and genuine willingness to help turned what could have been a frustrating experience into an absolute pleasure. Ruan is a true asset to SMD Technologies, and I can confidently say his dedication sets a standard others should follow. Thank you, Ruan, for restoring my faith in exceptional customer service.
Helpful (0)
|Replies (0)FT
Franco T
1 reviews | Active since Jan 2020
9 Sept 2025, 08:24
Above and Beyond Customer Support
In a world where customer service often feels like it’s on the decline, it’s refreshing to come across someone who truly goes above and beyond. Ruan from SMD Technologies is one such gentleman. He assisted me with the product I was looking for and exceeded every expectation in the process. His professionalism, patience, and genuine willingness to help turned what could have been a frustrating experience into an absolute pleasure. Ruan is a true asset to SMD Technologies, and I can confidently say his dedication sets a standard others should follow. Thank you, Ruan, for restoring my faith in exceptional customer service.
0
Replies (0)JH
Jessica H
1 reviews | Active since Jan 2020
1 Sept 2025, 21:18
SMD TECHNOLOGIES WORST CUSTOMER CARE IVE EXPERIENCED
Couldn’t be more disappointed with their customer service. I bought a keyboard at Comic con on Friday, and it was a huge mistake. To start with, the guy who helped me selected the incorrect item when I was paying, I noticed and then corrected him and I went to fetch the price tag to show him the correct price. They then put the payment through as a double payment of over R6000. I stated I only wanted the one before they made the payment, but they were too busy having their own conversation to hear me. When I realised I told them I can’t afford to pay double and need a refund immediately, to which they responded in irritation and said they actually don’t offer refunds. I insisted that it wasn’t what I wanted and again they got more irritated and the man who helped me just disappeared. I then stood there waiting for them, eventually someone else approached and said they could refund me in cash, I explained that I wasn’t comfortable running around a event as big as comic con with so many people with that amount of cash in my backpack. Which they then responded to with acting like I was being an inconvenience, when it was their own incompetence that lead to this. After arguing I finally managed to convince them to refund me via EFT and gave my bank details as well as took the consultants name and contact number. (Because of how they were treating me I could see I would need someone to contact , I had a lot of doubt they had any intention of refunding me) She said the amount would be transferred later that afternoon. I STILL HAVE NOT RECEIVED MY REFUND, I messaged the consultant and at first she just ignored me, and today she finally responds and tells me that the amount will be reflect this afternoon. I obviously haven’t received my money back. Not only were they *********** with the worst customer care I’ve experienced in a long time, they were also straight up careless, and made it out to seem like an error on my part. On top of that I have been promised to be refunded for their mistake and received nothing. R3000 may not be worth a lot to the company, but it’s a hell of a lot for a young woman that has to pay her debit orders 2 days later. In the 15 years I’ve spent buying tech for gaming, I’ve never had an experience as bad as this one, and for that reason I would DEFINITELY NOT recommend that anyone purchase anything from them. SMD TECHNOLOGIES PLEASE REFUND MY MONEY.
Helpful (0)
|Replies (0)JH
Jessica H
1 reviews | Active since Jan 2020
1 Sept 2025, 21:18
SMD TECHNOLOGIES WORST CUSTOMER CARE IVE EXPERIENCED
Couldn’t be more disappointed with their customer service. I bought a keyboard at Comic con on Friday, and it was a huge mistake. To start with, the guy who helped me selected the incorrect item when I was paying, I noticed and then corrected him and I went to fetch the price tag to show him the correct price. They then put the payment through as a double payment of over R6000. I stated I only wanted the one before they made the payment, but they were too busy having their own conversation to hear me. When I realised I told them I can’t afford to pay double and need a refund immediately, to which they responded in irritation and said they actually don’t offer refunds. I insisted that it wasn’t what I wanted and again they got more irritated and the man who helped me just disappeared. I then stood there waiting for them, eventually someone else approached and said they could refund me in cash, I explained that I wasn’t comfortable running around a event as big as comic con with so many people with that amount of cash in my backpack. Which they then responded to with acting like I was being an inconvenience, when it was their own incompetence that lead to this. After arguing I finally managed to convince them to refund me via EFT and gave my bank details as well as took the consultants name and contact number. (Because of how they were treating me I could see I would need someone to contact , I had a lot of doubt they had any intention of refunding me) She said the amount would be transferred later that afternoon. I STILL HAVE NOT RECEIVED MY REFUND, I messaged the consultant and at first she just ignored me, and today she finally responds and tells me that the amount will be reflect this afternoon. I obviously haven’t received my money back. Not only were they *********** with the worst customer care I’ve experienced in a long time, they were also straight up careless, and made it out to seem like an error on my part. On top of that I have been promised to be refunded for their mistake and received nothing. R3000 may not be worth a lot to the company, but it’s a hell of a lot for a young woman that has to pay her debit orders 2 days later. In the 15 years I’ve spent buying tech for gaming, I’ve never had an experience as bad as this one, and for that reason I would DEFINITELY NOT recommend that anyone purchase anything from them. SMD TECHNOLOGIES PLEASE REFUND MY MONEY.
0
Replies (0)HB
Heinrich B
1 reviews | Active since Jan 2020
22 Jul 2025, 10:14
Connex PTZ Camera: Good Product, Appalling & Uncaring After-Sales Service – Proved by Self-Repair! (Sales and service by SMD Technologies)
Sales and service for this product provided by SMD Technologies. I writing this review to share my profoundly disappointing experience with SMD Technologies - Connex Connect after-sales service for their PTZ camera, an experience that highlights their severe lack of customer concern. On the positive side, setting up the Connex PTZ camera was surprisingly easy. The app downloaded quickly to my phone, and connecting the cameras to it was a seamless process. The general build quality of the camera itself appears to be quite good. However, the major issue arose when the camera developed a fault. I discovered that a crucial internal connector, responsible for the electrical supply, had come loose. This prevented the camera from being powered. Given my understanding, this seemed like a relatively simple internal issue that should be easily rectifiable. My attempts to get assistance from Connex's technical department were met with a complete and utter lack of support and a clear disinterest in helping. My calls involved being passed from one technical staff member to another, only to be eventually informed that they could not assist me as the camera was out of warranty. The entire interaction gave me the distinct feeling that there was no genuine desire to help resolve my issue, despite what seemed like a minor physical defect. Being dismissed so readily, even for a potentially simple fix, highlights a severe deficiency in their customer service. What truly underscores their indifference is what happened next: Feeling I had nothing to lose with a non-functional device, I decided to open the camera myself. To my absolute non-surprise, it was precisely as I had explained to their "technical" staff: a small plastic connector that holds the female part of the power plug had broken off internally. With a bit of glue, I reattached it, closed the unit, and the camera is now working perfectly again. This direct experience unequivocally proves that Connex is more concerned about strict warranty adherence and avoiding minimal effort than providing actual customer support or standing by the inherent quality of their products. While the Connex PTZ camera has some initial positive aspects regarding connectivity and build, their non-existent, unhelpful, uncaring after-sales support and their clear lack of concern for customer problems, even simple ones, makes me strongly caution potential buyers. If you encounter any technical issues with their products, particularly outside of warranty, be prepared for a frustrating and unsupported experience where you are passed around, dismissed, and ultimately left to fix their product yourself.
Helpful (0)
|Replies (0)HB
Heinrich B
1 reviews | Active since Jan 2020
22 Jul 2025, 10:14
Connex PTZ Camera: Good Product, Appalling & Uncaring After-Sales Service – Proved by Self-Repair! (Sales and service by SMD Technologies)
Sales and service for this product provided by SMD Technologies. I writing this review to share my profoundly disappointing experience with SMD Technologies - Connex Connect after-sales service for their PTZ camera, an experience that highlights their severe lack of customer concern. On the positive side, setting up the Connex PTZ camera was surprisingly easy. The app downloaded quickly to my phone, and connecting the cameras to it was a seamless process. The general build quality of the camera itself appears to be quite good. However, the major issue arose when the camera developed a fault. I discovered that a crucial internal connector, responsible for the electrical supply, had come loose. This prevented the camera from being powered. Given my understanding, this seemed like a relatively simple internal issue that should be easily rectifiable. My attempts to get assistance from Connex's technical department were met with a complete and utter lack of support and a clear disinterest in helping. My calls involved being passed from one technical staff member to another, only to be eventually informed that they could not assist me as the camera was out of warranty. The entire interaction gave me the distinct feeling that there was no genuine desire to help resolve my issue, despite what seemed like a minor physical defect. Being dismissed so readily, even for a potentially simple fix, highlights a severe deficiency in their customer service. What truly underscores their indifference is what happened next: Feeling I had nothing to lose with a non-functional device, I decided to open the camera myself. To my absolute non-surprise, it was precisely as I had explained to their "technical" staff: a small plastic connector that holds the female part of the power plug had broken off internally. With a bit of glue, I reattached it, closed the unit, and the camera is now working perfectly again. This direct experience unequivocally proves that Connex is more concerned about strict warranty adherence and avoiding minimal effort than providing actual customer support or standing by the inherent quality of their products. While the Connex PTZ camera has some initial positive aspects regarding connectivity and build, their non-existent, unhelpful, uncaring after-sales support and their clear lack of concern for customer problems, even simple ones, makes me strongly caution potential buyers. If you encounter any technical issues with their products, particularly outside of warranty, be prepared for a frustrating and unsupported experience where you are passed around, dismissed, and ultimately left to fix their product yourself.
0
Replies (0)IM
Irene M
1 reviews | Active since Jan 2020
18 Jun 2025, 09:12
Fire from hairdryer!!
I’d like to know if a hairdryer blows up while you using it is it a factory fault, no matter the age of the product? This is the 2nd EHC Hairdryer I’ve had that has blown up and had fire coming out of it. Safety issue and dangerous. I won’t buy their products ever again. They say they can’t replace it and don’t have parts to repair it. Shame on them.
Helpful (0)
|Replies (0)IM
Irene M
1 reviews | Active since Jan 2020
18 Jun 2025, 09:12
Fire from hairdryer!!
I’d like to know if a hairdryer blows up while you using it is it a factory fault, no matter the age of the product? This is the 2nd EHC Hairdryer I’ve had that has blown up and had fire coming out of it. Safety issue and dangerous. I won’t buy their products ever again. They say they can’t replace it and don’t have parts to repair it. Shame on them.
0
Replies (0)MC
Maarten C
1 reviews | Active since Jan 2020
3 Jun 2025, 13:09
Great service from Ruan Pretorius
Good day, I would like to just to say that i have received the best service from Ruan Pretorius. He is the only one that is willing to go the extra mile to explain how the warrantee works and what the best options would be on your products. As a client i would always like to work with people like Ruan as he makes you feel that you are not just a client but a friend whom listens.
Helpful (0)
|Replies (0)MC
Maarten C
1 reviews | Active since Jan 2020
3 Jun 2025, 13:09
Great service from Ruan Pretorius
Good day, I would like to just to say that i have received the best service from Ruan Pretorius. He is the only one that is willing to go the extra mile to explain how the warrantee works and what the best options would be on your products. As a client i would always like to work with people like Ruan as he makes you feel that you are not just a client but a friend whom listens.
0
Replies (0)JS
Jennifer S
1 reviews | Active since Jan 2020
21 May 2025, 16:57
10/10 Customer Service Experience
10/10 Customer Service Experience! I had a query regarding an Ebony Carmen hot comb I purchased through Dischem Mall of Africa. I emailed both Carmen and Dischem, and to my surprise, they responded within 24 hours! My issue was then escalated to Ruan Potgieter in the returns department — an absolute superstar. Ruan was incredibly friendly, attentive, and efficient. He listened to my concern and resolved the matter with the store in under 4 hours. I have rarely experienced such outstanding service. Ruan is truly an asset to SMD Technologies, and we as clients are lucky to have someone like him assisting us. Thank you to Dischem, Carmen, and SMD Technologies — and a special thank you to Ruan for going above and beyond!
Helpful (0)
|Replies (0)JS
Jennifer S
1 reviews | Active since Jan 2020
21 May 2025, 16:57
10/10 Customer Service Experience
10/10 Customer Service Experience! I had a query regarding an Ebony Carmen hot comb I purchased through Dischem Mall of Africa. I emailed both Carmen and Dischem, and to my surprise, they responded within 24 hours! My issue was then escalated to Ruan Potgieter in the returns department — an absolute superstar. Ruan was incredibly friendly, attentive, and efficient. He listened to my concern and resolved the matter with the store in under 4 hours. I have rarely experienced such outstanding service. Ruan is truly an asset to SMD Technologies, and we as clients are lucky to have someone like him assisting us. Thank you to Dischem, Carmen, and SMD Technologies — and a special thank you to Ruan for going above and beyond!
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Replies (0)FP
Faghrie P
1 reviews | Active since Jan 2020
26 Mar 2025, 13:40
SUrge plug warranty
This is the worst company to purchase a surge plug from and the service is beyond poor as the ask the same questions over and over as well as ask for the same documents over and over with no help what so ever. I purchased afew surge plugs with this company and eventually when i needed to claim for the warranty they refuse to help and make excuses as to why they can not assist. I have spoken to multiple people who all has different stories. they let you get a quote and let you pay for call out fees and never end up assisting with anything. The surge plugs is just a waste of money if you own one i segest you get rid of it even throw it far away of it and rather get yourself a Ellies plug as it is a better quaility If it was possible to give negtive stars i would
Helpful (0)
|Replies (0)FP
Faghrie P
1 reviews | Active since Jan 2020
26 Mar 2025, 13:40
SUrge plug warranty
This is the worst company to purchase a surge plug from and the service is beyond poor as the ask the same questions over and over as well as ask for the same documents over and over with no help what so ever. I purchased afew surge plugs with this company and eventually when i needed to claim for the warranty they refuse to help and make excuses as to why they can not assist. I have spoken to multiple people who all has different stories. they let you get a quote and let you pay for call out fees and never end up assisting with anything. The surge plugs is just a waste of money if you own one i segest you get rid of it even throw it far away of it and rather get yourself a Ellies plug as it is a better quaility If it was possible to give negtive stars i would
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Replies (0)AV
Andres V
1 reviews | Active since Jan 2020
24 Feb 2025, 15:10
TERRIBLE SERVICE!!
Wish I could give a zero star for the service and assistance from SMD technologies, we bought a ***eon breast pump from baby city 6 .months ago in preparation of the arrival of our baby girl... she has come and my partner has been using it for 2 weeks and it works on and off .. SMD has the audacity to ask for us to drop the pump off so they can look at it and try fix it.. even after explaining my partner needs to pump and by giving it back she will not be able to pump.. I would stay away from any brand that SMD technologies looks after..
Helpful (0)
|Replies (0)AV
Andres V
1 reviews | Active since Jan 2020
24 Feb 2025, 15:10
TERRIBLE SERVICE!!
Wish I could give a zero star for the service and assistance from SMD technologies, we bought a ***eon breast pump from baby city 6 .months ago in preparation of the arrival of our baby girl... she has come and my partner has been using it for 2 weeks and it works on and off .. SMD has the audacity to ask for us to drop the pump off so they can look at it and try fix it.. even after explaining my partner needs to pump and by giving it back she will not be able to pump.. I would stay away from any brand that SMD technologies looks after..
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Replies (0)