SG
SMH Group Brynston
Unclaimed Business
SG
SMH Group Brynston
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About SMH Group Brynston
SMH Group Brynston has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked SMH Group Brynston across 3 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCB
Celine B
1 reviews | Active since Jan 2020
18 Feb 2026, 08:42
Extremely Disappointing Warranty Experience
We are extremely disappointed with the way our vehicle warranty claim was handled by Stellantis South Africa and SMH Multi-Franchise. On 3 February, we attended a meeting at Stellantis Head Office regarding our claim. At that meeting, we provided our fully stamped service book reflecting that all required services were completed, including the dates and mileage. Thereafter, we were repeatedly asked to provide additional documentation — including historical invoices (some from companies that have since closed down) and even confirmation of the type of oil used during services. We went to considerable time and effort to obtain this information, despite the inconvenience. After complying with every request, the claim was ultimately declined based on information that had already been available to Stellantis, the dealership, and the warranty team 11 business days earlier. The entire process felt unnecessarily drawn out and frustrating. We were sent from pillar to post, repeatedly asked for information, only for the claim to be declined on grounds that were already known. This experience has been exhausting and unacceptable. Customers deserve transparency, fairness, and efficient handling of legitimate warranty claims. Unfortunately, this was not our experience.
Helpful (0)
|Replies (0)CB
Celine B
1 reviews | Active since Jan 2020
18 Feb 2026, 08:42
Extremely Disappointing Warranty Experience
We are extremely disappointed with the way our vehicle warranty claim was handled by Stellantis South Africa and SMH Multi-Franchise. On 3 February, we attended a meeting at Stellantis Head Office regarding our claim. At that meeting, we provided our fully stamped service book reflecting that all required services were completed, including the dates and mileage. Thereafter, we were repeatedly asked to provide additional documentation — including historical invoices (some from companies that have since closed down) and even confirmation of the type of oil used during services. We went to considerable time and effort to obtain this information, despite the inconvenience. After complying with every request, the claim was ultimately declined based on information that had already been available to Stellantis, the dealership, and the warranty team 11 business days earlier. The entire process felt unnecessarily drawn out and frustrating. We were sent from pillar to post, repeatedly asked for information, only for the claim to be declined on grounds that were already known. This experience has been exhausting and unacceptable. Customers deserve transparency, fairness, and efficient handling of legitimate warranty claims. Unfortunately, this was not our experience.
0
Replies (0)KM
Keboneng M
1 reviews | Active since Jan 2020
28 Nov 2024, 05:08
Poor customer service
I bought a brand new Peugeot bakkie only to find that it has many faults. The dealership doesn’t want to replace it with a new one. I have returned it 4 times
Helpful (0)
|Replies (0)KM
Keboneng M
1 reviews | Active since Jan 2020
28 Nov 2024, 05:08
Poor customer service
I bought a brand new Peugeot bakkie only to find that it has many faults. The dealership doesn’t want to replace it with a new one. I have returned it 4 times
0
Replies (0)LM
Lukhanyo M
1 reviews | Active since Jan 2020
8 Oct 2024, 08:54
SMH Group Franchise is the Worst
Worse place to deal with especially the Sandton branch. My service personnel was Veteran, managed by Sarl (might have th spelling wrong) who is managed by Dean. All these 3 guys are the worst with service and handling customers. I brought in a driving Peugeot 3008 6 weeks ago only for a petrol smell coming from the aircon vent, black soot coming out of the exhaust and my car using a lot of oil. My car has never been towed or overheated not even once. I saw a report claiming my car to have smoke, I tried to rectify this with Sesethu who said that a black soot is caused by smoke (stupid if you ask me). Brought in the car for the repair and tried to rectify this with Chantelle who I saw with my own 2 eyes scratching this part out but yet when I received a report to submit to my insurance boom, the smoke issue is mentioned again. I declined certain things because they were based on my car overheating even though it has never. Exactly on the day I came to collect my car, few minutes from SMH Group Sandton I saw smoke coming from the engine bay with a hissing sound. Spoke to Dean about it (screenshots below). Not even a week later I had to tow my car to them, Dean tried to pin this on me saying it's because I declined water pump and timing chain but yet Wayne came back and told me it was a sensor that was clogged and they cleaned it and I should be good. 4 days later my car overheats for the 1st time in its existence and I had to tow it to them, I get there and Dean is again trying to pin this on the things I declined but now after they do a diagnostic it shows a Temp Sensor as misreading and valve pipe hissing, I was quoted for both but I reminded them that the hissing sound was caused by them as it happened right after I picked up the car on the 1st day. When my car was done, I was shocked to hear the car being driven inside the workshop having a loud noise. I was told by Wayne the car is fine they were just doing minor checks before they hand it over. I drive the car to the parking to take my stuff from the loan car, the semterring wheel is extremely stiff and I report this to Sydney. I leave as I was rushing for work. I realized the car feels very heavy and is slower than usual. I speak to Wayne about this the following morning ( screen shot below) , I get there and wondering a test drive Wayne is acting like the car is driving perfectly fine though he is driving 107 KM/PH and the car feels like it is on 60 Km/ph. We get back to the building Dean has the nerve to pin this again on the things I have declined though the precocious day was assured about not coming back. Now I am here being quoted for what now he refers to as "million things wrong with that car" The worse place
Helpful (0)
|Replies (0)LM
Lukhanyo M
1 reviews | Active since Jan 2020
8 Oct 2024, 08:54
SMH Group Franchise is the Worst
Worse place to deal with especially the Sandton branch. My service personnel was Veteran, managed by Sarl (might have th spelling wrong) who is managed by Dean. All these 3 guys are the worst with service and handling customers. I brought in a driving Peugeot 3008 6 weeks ago only for a petrol smell coming from the aircon vent, black soot coming out of the exhaust and my car using a lot of oil. My car has never been towed or overheated not even once. I saw a report claiming my car to have smoke, I tried to rectify this with Sesethu who said that a black soot is caused by smoke (stupid if you ask me). Brought in the car for the repair and tried to rectify this with Chantelle who I saw with my own 2 eyes scratching this part out but yet when I received a report to submit to my insurance boom, the smoke issue is mentioned again. I declined certain things because they were based on my car overheating even though it has never. Exactly on the day I came to collect my car, few minutes from SMH Group Sandton I saw smoke coming from the engine bay with a hissing sound. Spoke to Dean about it (screenshots below). Not even a week later I had to tow my car to them, Dean tried to pin this on me saying it's because I declined water pump and timing chain but yet Wayne came back and told me it was a sensor that was clogged and they cleaned it and I should be good. 4 days later my car overheats for the 1st time in its existence and I had to tow it to them, I get there and Dean is again trying to pin this on the things I declined but now after they do a diagnostic it shows a Temp Sensor as misreading and valve pipe hissing, I was quoted for both but I reminded them that the hissing sound was caused by them as it happened right after I picked up the car on the 1st day. When my car was done, I was shocked to hear the car being driven inside the workshop having a loud noise. I was told by Wayne the car is fine they were just doing minor checks before they hand it over. I drive the car to the parking to take my stuff from the loan car, the semterring wheel is extremely stiff and I report this to Sydney. I leave as I was rushing for work. I realized the car feels very heavy and is slower than usual. I speak to Wayne about this the following morning ( screen shot below) , I get there and wondering a test drive Wayne is acting like the car is driving perfectly fine though he is driving 107 KM/PH and the car feels like it is on 60 Km/ph. We get back to the building Dean has the nerve to pin this again on the things I have declined though the precocious day was assured about not coming back. Now I am here being quoted for what now he refers to as "million things wrong with that car" The worse place
0
Replies (0)