SMH Group Brynston
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
SMH Group Brynston
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Sonnyboy M
1 reviews | Active since Jun 2015
4 May 2026, 08:53
Repeated repairs with no resolution SMH Multi Franchise
I am currently experiencing ongoing issues with a 2023 Alfa Romeo Tonale that has been handled by SMH Multi Franchise. The vehicle has been returned to the dealership on multiple occasions (5+ times) for serious faults, including: ● Vehicle not starting and requiring towing ● Battery replacement ● Major engine repairs (timing chain and related components) ● Repeated warning messages and MORE Despite these repairs, the issues have continued. Most recently, shortly after collecting the vehicle, it developed another fault (air conditioning failure) and is currently back at the dealership again. What is most concerning is the lack of ownership and clear resolution. Communication has been limited, and I have been advised that certain individuals are “not responsible for this department,” leaving me without a clear point of accountability. The only consistent solution offered has been repeated repairs or a courtesy vehicle, which does not address the underlying reliability concerns. At this stage, I am seeking a clear, permanent resolution, not continued temporary fixes.
Helpful (0)
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Sonnyboy M
1 reviews | Active since Jun 2015
4 May 2026, 08:53
Repeated repairs with no resolution SMH Multi Franchise
I am currently experiencing ongoing issues with a 2023 Alfa Romeo Tonale that has been handled by SMH Multi Franchise. The vehicle has been returned to the dealership on multiple occasions (5+ times) for serious faults, including: ● Vehicle not starting and requiring towing ● Battery replacement ● Major engine repairs (timing chain and related components) ● Repeated warning messages and MORE Despite these repairs, the issues have continued. Most recently, shortly after collecting the vehicle, it developed another fault (air conditioning failure) and is currently back at the dealership again. What is most concerning is the lack of ownership and clear resolution. Communication has been limited, and I have been advised that certain individuals are “not responsible for this department,” leaving me without a clear point of accountability. The only consistent solution offered has been repeated repairs or a courtesy vehicle, which does not address the underlying reliability concerns. At this stage, I am seeking a clear, permanent resolution, not continued temporary fixes.
0
Replies (0)AW
Angelique W
1 reviews | Active since Mar 2026
20 Mar 2026, 16:27
Seriously dissatisfied
To say that I am dissatisfied is an understatement. I bought my car brand new out of the box. Since then I've had non stop issues with it. My serice in January they could not reset the service light and I was ensured that technical department will be able to sort out this problem. We are nearing April and nothing is done. If I knew this is the service /car that I will get then I would have taken my business elsewhere. The sales agents are quick to make the sale but the after sale support is really disappointing. I've sat with these issues from the start of purchase of this car and its multiple issues, why can nothing be fixed? Why, a car with 20 000kms on the clock, should give me such a headache? I didn't buy a brand new car to have this level of frustration.
Helpful (0)
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Angelique W
1 reviews | Active since Mar 2026
20 Mar 2026, 16:27
Seriously dissatisfied
To say that I am dissatisfied is an understatement. I bought my car brand new out of the box. Since then I've had non stop issues with it. My serice in January they could not reset the service light and I was ensured that technical department will be able to sort out this problem. We are nearing April and nothing is done. If I knew this is the service /car that I will get then I would have taken my business elsewhere. The sales agents are quick to make the sale but the after sale support is really disappointing. I've sat with these issues from the start of purchase of this car and its multiple issues, why can nothing be fixed? Why, a car with 20 000kms on the clock, should give me such a headache? I didn't buy a brand new car to have this level of frustration.
0
Replies (0)CP
Celine P
1 reviews | Active since Oct 2017
18 Feb 2026, 10:42
Extremely Disappointing Warranty Experience
We are extremely disappointed with the way our vehicle warranty claim was handled by Stellantis South Africa and SMH Multi-Franchise. On 3 February, we attended a meeting at Stellantis Head Office regarding our claim. At that meeting, we provided our fully stamped service book reflecting that all required services were completed, including the dates and mileage. Thereafter, we were repeatedly asked to provide additional documentation — including historical invoices (some from companies that have since closed down) and even confirmation of the type of oil used during services. We went to considerable time and effort to obtain this information, despite the inconvenience. After complying with every request, the claim was ultimately declined based on information that had already been available to Stellantis, the dealership, and the warranty team 11 business days earlier. The entire process felt unnecessarily drawn out and frustrating. We were sent from pillar to post, repeatedly asked for information, only for the claim to be declined on grounds that were already known. This experience has been exhausting and unacceptable. Customers deserve transparency, fairness, and efficient handling of legitimate warranty claims. Unfortunately, this was not our experience.
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Celine P
1 reviews | Active since Oct 2017
18 Feb 2026, 10:42
Extremely Disappointing Warranty Experience
We are extremely disappointed with the way our vehicle warranty claim was handled by Stellantis South Africa and SMH Multi-Franchise. On 3 February, we attended a meeting at Stellantis Head Office regarding our claim. At that meeting, we provided our fully stamped service book reflecting that all required services were completed, including the dates and mileage. Thereafter, we were repeatedly asked to provide additional documentation — including historical invoices (some from companies that have since closed down) and even confirmation of the type of oil used during services. We went to considerable time and effort to obtain this information, despite the inconvenience. After complying with every request, the claim was ultimately declined based on information that had already been available to Stellantis, the dealership, and the warranty team 11 business days earlier. The entire process felt unnecessarily drawn out and frustrating. We were sent from pillar to post, repeatedly asked for information, only for the claim to be declined on grounds that were already known. This experience has been exhausting and unacceptable. Customers deserve transparency, fairness, and efficient handling of legitimate warranty claims. Unfortunately, this was not our experience.
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Replies (0)