Shame on you Smith Electrical Services

Worst experience ever. The company was called to fix my elderly parents' washing machine. They went to the retirement estate, removed the db board and disappeared. A certain "David" from this company promised to test the db board and to return with a solution, depending on what was wrong. They have not answered their phones since and do not respond to messages. Without the db board, nothing can be fixed, and we will have to buy a new machine. I'm in complete shock - how do you do this to elderly people???????