Do not be caught out with their lies

Ordered their bean bags on Christmas Eve for the children. Buy one & get one free and we got ****med just over R5000.00 On their advert they have ‘someone ordered a few moments ago , don’t miss out on this special. After I placed the order I suggested felt like I didn’t make the right decision and I googled to find their website/ contact details and even email was impossible, at that moment I knew I was ****med. I emailed them multiple times and no response. My partner tried to email first week of January and she / he responded ‘overload of orders’, we should expect our parcel in the next week and never heard from them again. How does one find the culprit behind all of this ****ming