SW
Soho Westville
Unclaimed Business
SW
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencetP
trison P
1 reviews | Active since Jan 2020
10 Feb 2025, 10:00
Complaint Regarding PATHETIC Customer Service at SOHO Stores
I am extremely disappointed with the unpleasant experiences I have had at two of your SOHO stores. On Saturday, I visited your Stamford Hill store, and the customer service was appalling. The staff, including the manager, had no sense of customer service whatsoever. Instead of assisting me, they followed me around as if I were a *****, making me feel extremely uncomfortable. Their rude behavior led to a heated conversation, after which I simply left the store. This is unacceptable and reflects poorly on your brand. Then, on Monday morning, I visited your Pearls Umhlanga store. Google states that the store opens at 9:00 AM, so I arrived at 8:45 AM. However, I waited until 9:25 AM for the manager to open the store. Despite the delay, there was no apology or acknowledgment of the inconvenience caused. I had planned to visit before seeing a client, but due to the late opening, my schedule was disrupted. To make matters worse, when I attempted to exchange an item, the manager inspected it by smelling it—which I found completely unprofessional and insulting. Despite this, I still went ahead with the exchange and even purchased a more expensive item. As someone who spends thousands at your stores on Adidas products, I do not expect to be treated with such disregard. Your staff urgently need customer service training because they clearly do not understand the importance of treating customers with respect and professionalism. I hope you take this feedback seriously and implement necessary changes to improve customer service in your stores.
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trison P
1 reviews | Active since Jan 2020
10 Feb 2025, 10:00
Complaint Regarding PATHETIC Customer Service at SOHO Stores
I am extremely disappointed with the unpleasant experiences I have had at two of your SOHO stores. On Saturday, I visited your Stamford Hill store, and the customer service was appalling. The staff, including the manager, had no sense of customer service whatsoever. Instead of assisting me, they followed me around as if I were a *****, making me feel extremely uncomfortable. Their rude behavior led to a heated conversation, after which I simply left the store. This is unacceptable and reflects poorly on your brand. Then, on Monday morning, I visited your Pearls Umhlanga store. Google states that the store opens at 9:00 AM, so I arrived at 8:45 AM. However, I waited until 9:25 AM for the manager to open the store. Despite the delay, there was no apology or acknowledgment of the inconvenience caused. I had planned to visit before seeing a client, but due to the late opening, my schedule was disrupted. To make matters worse, when I attempted to exchange an item, the manager inspected it by smelling it—which I found completely unprofessional and insulting. Despite this, I still went ahead with the exchange and even purchased a more expensive item. As someone who spends thousands at your stores on Adidas products, I do not expect to be treated with such disregard. Your staff urgently need customer service training because they clearly do not understand the importance of treating customers with respect and professionalism. I hope you take this feedback seriously and implement necessary changes to improve customer service in your stores.
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Peter T
1 reviews | Active since Jan 2020
28 Oct 2024, 15:54
Well done SOHO you guys Rock!!!!!!!
I visited Soho while out on holiday from the UK visiting family last year. I meat Renee and Bernice and can not speak more highly of them. They managed to source and get me what I needed before my return to the UK. I was totally blown away by their prices, professionalism and all around friendly approachable attitudes! If I could give 20 stars I would!
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Peter T
1 reviews | Active since Jan 2020
28 Oct 2024, 15:54
Well done SOHO you guys Rock!!!!!!!
I visited Soho while out on holiday from the UK visiting family last year. I meat Renee and Bernice and can not speak more highly of them. They managed to source and get me what I needed before my return to the UK. I was totally blown away by their prices, professionalism and all around friendly approachable attitudes! If I could give 20 stars I would!
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Vishen R
1 reviews | Active since Jan 2020
19 Oct 2024, 05:25
Terrible Customer Experience
Worst retail experience ever, the store Consultant & Area Manager Bernice refused to honor the price displayed on a product I wanted to purchase. It used to be a good store to get cool stuff and that’s coming from being a customer for decades. Definitely not how a customer should be treated.
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Vishen R
1 reviews | Active since Jan 2020
19 Oct 2024, 05:25
Terrible Customer Experience
Worst retail experience ever, the store Consultant & Area Manager Bernice refused to honor the price displayed on a product I wanted to purchase. It used to be a good store to get cool stuff and that’s coming from being a customer for decades. Definitely not how a customer should be treated.
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Replies (0)MA
Monique A
1 reviews | Active since Jan 2020
24 Mar 2020, 12:29
Soho - Westville
Rene & her team of ladies at Soho are always very friendly & helpful. You have a variety to choose from & can almost always find what you are looking for. Stay positive during this lock down period & we will be back to support you. #localsupport
Helpful (0)
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Monique A
1 reviews | Active since Jan 2020
24 Mar 2020, 12:29
Soho - Westville
Rene & her team of ladies at Soho are always very friendly & helpful. You have a variety to choose from & can almost always find what you are looking for. Stay positive during this lock down period & we will be back to support you. #localsupport
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Replies (0)