Drain blocked

I've been complaining about my drain and everytime thy tell me thy sending out some1 and give me ref numbers I went there 3 times since no1 came out The drain are block we can't even use the toilet cause everything comes up by the tap I must get water from my kids cant even play in the yard why must we pay our rent every month and get such poor service not 1 of us are staying for free man sol plaatjie is a total failure to our community