SC
sonnenberg cape town
Unclaimed Business
SC
Performance(last 12 months):
#53Ranked In Retail
0 NPSUnlikely
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMB
Morne B
1 reviews | Active since Jan 2020
12 Sept 2024, 08:27
!!! Do not buy anything from this company!!!
Be aware, this is quite an eloborate ****. They effectively deliver clothes that are worth nothing and make it impossible to return economically. Their defense that raise is that they delivered “the goods” and the website states the policies. See below my verbatim response to my dispute logged. There are many others out there like this company “Hi Emma Yes, I have logged a dispute. This is based on the fact that your company misrepresented that its based in Cape Town, has **** reviews, did not authenticate my payment and supplies really poor quality clothing and makes it impossible to return. I have done extensive research on your company and it’s clear that your strategy is to dupe customers into paying large amounts of money under the guise of discounted “high quality” clothing and then sending really poor quality clothes. This is then compounded by the return process being expensive and complicated. I insist on a full refund and a collection of the clothes at your expense. “ Response “Hello Morne, Thank you for your message and for sharing your concerns. We understand your worries, and we take this very seriously. We would like to provide clarification. We want to emphasize that there is certainly no intention of ****ming or misleading. Our policies, which you accepted during checkout, demonstrate transparency throughout our process, including return costs. These policies are easily accessible on our website and during checkout. They clearly outline how we operate, where our products come from, and where/how they should be returned. We regret that you feel this way, but we do want to stress that as a customer, you are responsible for reading the policies before making a purchase. We are here to answer any further questions or assist you with returns.”
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Morne B
1 reviews | Active since Jan 2020
12 Sept 2024, 08:27
!!! Do not buy anything from this company!!!
Be aware, this is quite an eloborate ****. They effectively deliver clothes that are worth nothing and make it impossible to return economically. Their defense that raise is that they delivered “the goods” and the website states the policies. See below my verbatim response to my dispute logged. There are many others out there like this company “Hi Emma Yes, I have logged a dispute. This is based on the fact that your company misrepresented that its based in Cape Town, has **** reviews, did not authenticate my payment and supplies really poor quality clothing and makes it impossible to return. I have done extensive research on your company and it’s clear that your strategy is to dupe customers into paying large amounts of money under the guise of discounted “high quality” clothing and then sending really poor quality clothes. This is then compounded by the return process being expensive and complicated. I insist on a full refund and a collection of the clothes at your expense. “ Response “Hello Morne, Thank you for your message and for sharing your concerns. We understand your worries, and we take this very seriously. We would like to provide clarification. We want to emphasize that there is certainly no intention of ****ming or misleading. Our policies, which you accepted during checkout, demonstrate transparency throughout our process, including return costs. These policies are easily accessible on our website and during checkout. They clearly outline how we operate, where our products come from, and where/how they should be returned. We regret that you feel this way, but we do want to stress that as a customer, you are responsible for reading the policies before making a purchase. We are here to answer any further questions or assist you with returns.”
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Nelis M
1 reviews | Active since Jan 2020
11 Sept 2024, 13:34
BEWARE: Complete **** STAY AWAY
Despite the website claiming 25,000 5-star reviews, the reality is far from that, as seen in the overwhelmingly negative reviews. This company falsely presents itself as South African, with promises of next-day shipping, yet all items are shipped from China. Unfortunately, none of the products I received were even close to what was ordered. To make matters worse, returns must be sent directly back to China, costing R4000 for a purchase worth R3000. The website is intentionally vague and misleading, with no regard for quality control or customer satisfaction. Avoid this company at all costs.
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Nelis M
1 reviews | Active since Jan 2020
11 Sept 2024, 13:34
BEWARE: Complete **** STAY AWAY
Despite the website claiming 25,000 5-star reviews, the reality is far from that, as seen in the overwhelmingly negative reviews. This company falsely presents itself as South African, with promises of next-day shipping, yet all items are shipped from China. Unfortunately, none of the products I received were even close to what was ordered. To make matters worse, returns must be sent directly back to China, costing R4000 for a purchase worth R3000. The website is intentionally vague and misleading, with no regard for quality control or customer satisfaction. Avoid this company at all costs.
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Dennis L
1 reviews | Active since Jan 2020
29 Aug 2024, 07:13
Do not even think about it.
Do not even think about it. The clothes you receive do not closely resemble what it looks like on the picture. There is no returns unless you pay a fortune to send the clothes back to China. There is no Cape Town office. ****. Stay very far away from them. I have just lost R4 000.
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Dennis L
1 reviews | Active since Jan 2020
29 Aug 2024, 07:13
Do not even think about it.
Do not even think about it. The clothes you receive do not closely resemble what it looks like on the picture. There is no returns unless you pay a fortune to send the clothes back to China. There is no Cape Town office. ****. Stay very far away from them. I have just lost R4 000.
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Rene S
1 reviews | Active since Jan 2020
20 Aug 2024, 04:47
Sonnenberg cpt ****
Stay away!! The biggest ****. Website look highly professional but the products are cheap China imports. They also change your quantity when you checkout. They have no idea when your parcel will arrive. When you try to return the items it's just not possible.
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Rene S
1 reviews | Active since Jan 2020
20 Aug 2024, 04:47
Sonnenberg cpt ****
Stay away!! The biggest ****. Website look highly professional but the products are cheap China imports. They also change your quantity when you checkout. They have no idea when your parcel will arrive. When you try to return the items it's just not possible.
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Carole J
1 reviews | Active since Jan 2020
17 Aug 2024, 09:07
Do not buy from Sonnenberg Cape Town
I purchased from them on 3 July had confirmation that the goods were on their way. According to their tracker the goods are sitting in Buffalo Airport Warehouse which as far as I know is in the United States. Do not buy from them you will only lose your money as I and many others have done.
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Carole J
1 reviews | Active since Jan 2020
17 Aug 2024, 09:07
Do not buy from Sonnenberg Cape Town
I purchased from them on 3 July had confirmation that the goods were on their way. According to their tracker the goods are sitting in Buffalo Airport Warehouse which as far as I know is in the United States. Do not buy from them you will only lose your money as I and many others have done.
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Replies (0)JK
Jenny K
1 reviews | Active since Jan 2020
15 Aug 2024, 13:55
Avoid Sonnenberg on line shop ****
Total **** and ****. This shop as advertised is not in Cape Town. I placed my order on the 4th of August. They confirmed order, took payment and now ignoring all mails. Unable to track my order so probably this is a **** traking number. I only wish I reviewed all the many poor people that had purchased or tried to from them.
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Jenny K
1 reviews | Active since Jan 2020
15 Aug 2024, 13:55
Avoid Sonnenberg on line shop ****
Total **** and ****. This shop as advertised is not in Cape Town. I placed my order on the 4th of August. They confirmed order, took payment and now ignoring all mails. Unable to track my order so probably this is a **** traking number. I only wish I reviewed all the many poor people that had purchased or tried to from them.
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Tim P
1 reviews | Active since Jan 2020
8 Aug 2024, 11:04
Be careful, this company, advertising on Instagram, may well be a ****.
I truly believe this company, which advertised on Instagram, is a *******. I ordered one hat online, I received an email confirming that purchase after which two amounts were taken from my credit card and I received a second email saying I’d bought two, which was categorically not the case, why buy two hats the same? Since then, my emails of complaint have been handled by “Emma” who behaves like a bot, refusing to address my demand for a refund of one hat, for them to collect the hat charged for and sent in error. She/it, only offers a discount on the second unwanted hat and says it’s my responsibility to return and am I not aware of the cost to the environment of returning. This has been going on for weeks, not one email specifically addressed. Based upon my experience, you would be a fool to buy anything from them as they can access your card details and make charges that bear no resemblance to the order.
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Tim P
1 reviews | Active since Jan 2020
8 Aug 2024, 11:04
Be careful, this company, advertising on Instagram, may well be a ****.
I truly believe this company, which advertised on Instagram, is a *******. I ordered one hat online, I received an email confirming that purchase after which two amounts were taken from my credit card and I received a second email saying I’d bought two, which was categorically not the case, why buy two hats the same? Since then, my emails of complaint have been handled by “Emma” who behaves like a bot, refusing to address my demand for a refund of one hat, for them to collect the hat charged for and sent in error. She/it, only offers a discount on the second unwanted hat and says it’s my responsibility to return and am I not aware of the cost to the environment of returning. This has been going on for weeks, not one email specifically addressed. Based upon my experience, you would be a fool to buy anything from them as they can access your card details and make charges that bear no resemblance to the order.
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Replies (0)MD
Monique D
1 reviews | Active since Jan 2020
31 Jul 2024, 17:24
Sham company "Sonnenberg Cape Town"
This company is not South African. They are based out if China. Products take almost a month to arrive and are nowhere near the quality advertised. Returning is a nightmare and I went to Postnet and was told it would cost R850 to return the item to China. A total swizz! DO NOT USE THEM!
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Monique D
1 reviews | Active since Jan 2020
31 Jul 2024, 17:24
Sham company "Sonnenberg Cape Town"
This company is not South African. They are based out if China. Products take almost a month to arrive and are nowhere near the quality advertised. Returning is a nightmare and I went to Postnet and was told it would cost R850 to return the item to China. A total swizz! DO NOT USE THEM!
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Replies (0)