SA
Sos Appliance Specialist
Unclaimed Business
SA
Sos Appliance Specialist
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Home Services
#5NPS Score
0Unlikely
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Eunice H
1 reviews | Active since Jan 2020
24 Feb 2016, 09:20
Deliberate Sabotage
Our Defy Tumble dryer stopped working and we called SOS Appliance Specialist in Springfield Durban. A technician was sent out to assess the problem. He told my husband that there was something wrong with the switch and it would cost about R100-ish to fix. He then took the tumble dryer away with him. <br> <br> His office called me a few days later to say that the cost for the repair was going to come to about R1200. Call-out plus replacing the switch, plus bearings, plus paddle. I had been expecting to pay about R500 (call-out plus switch replacement), so I told them that I did not want all those other things replaced. They then told me that it was going to cost R900 for the call-out and to replace the switch. <br> <br> We declined the job and paid for the callout fee. When we received our tumble dryer back, my husband went to inspect the switch, and noticed that it had been deliberately pried open and broken. He stuck it back together with glue, and the switch is working.<br> <br> It looks like this company lied about the problem, deliberately damaged the switch, and then overcharged by an exorbitant amount to \FIX\" and replace parts that did not need fixing or replacing. "
Helpful (0)
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Eunice H
1 reviews | Active since Jan 2020
24 Feb 2016, 09:20
Deliberate Sabotage
Our Defy Tumble dryer stopped working and we called SOS Appliance Specialist in Springfield Durban. A technician was sent out to assess the problem. He told my husband that there was something wrong with the switch and it would cost about R100-ish to fix. He then took the tumble dryer away with him. <br> <br> His office called me a few days later to say that the cost for the repair was going to come to about R1200. Call-out plus replacing the switch, plus bearings, plus paddle. I had been expecting to pay about R500 (call-out plus switch replacement), so I told them that I did not want all those other things replaced. They then told me that it was going to cost R900 for the call-out and to replace the switch. <br> <br> We declined the job and paid for the callout fee. When we received our tumble dryer back, my husband went to inspect the switch, and noticed that it had been deliberately pried open and broken. He stuck it back together with glue, and the switch is working.<br> <br> It looks like this company lied about the problem, deliberately damaged the switch, and then overcharged by an exorbitant amount to \FIX\" and replace parts that did not need fixing or replacing. "
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Replies (0)