SI
Sound Imports
Unclaimed Business
SI
Sound Imports
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Electronics & Technology
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Hendrik M
1 reviews | Active since Jan 2020
21 Apr 2019, 09:11
Excellent Customer Service
Just want to say thanks to Martin from Rosebank Sound Imports. My Bose Earphones had trouble connecting and the rubber started peeling. He replaced them without quesion even though my warranty had technically expired 3 months ago. This level of customer sevice is what makes lifetime customers our of clients - I will never buy anywhere else. If only other brands could adopt the same philosophy. Thanks Bose and Martin.
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Hendrik M
1 reviews | Active since Jan 2020
21 Apr 2019, 09:11
Excellent Customer Service
Just want to say thanks to Martin from Rosebank Sound Imports. My Bose Earphones had trouble connecting and the rubber started peeling. He replaced them without quesion even though my warranty had technically expired 3 months ago. This level of customer sevice is what makes lifetime customers our of clients - I will never buy anywhere else. If only other brands could adopt the same philosophy. Thanks Bose and Martin.
0
Replies (0)iS
ismail S
1 reviews | Active since Jan 2020
8 Jul 2015, 10:03
2 Months in Repair no Feedback
I Purchased a Bose companion 5 set from Incredible connection about 2 years ago, wonderful speakers and never had any issues. about 6 months ago the volume/mute controller stopped functioning.<br> <br> I done some research and found out that a company called Sound Imports is the Local Repair center for BOSE in South Africa. Called the store and the Tech guy advised that he has a control panel in stock and we can test it on my unit.<br> <br> I was happy with that took my goodies in, later to find out that he does not have the correct one, (Me feeling confused as a employee from BOSE does not know their products???) anyway a week went buy and he advised that he will get the part in to test. 3 weeks later i called the store only to find out my unit has been sent to the Johannesburg branch for inspection and was advised i would get a call from Ricardo explaining the issue.<br> <br> Patiently waiting its now 2 months since my unit is in, no phone call no quote nothing? I call in to the Cape town branch only to find out that they are surprised at the fact that I haven't been called. Think Not.<br> <br> Called the other store, Ricardo is always busy, leave messages NO RETURN CALL. Will Never Do Business with BOSE again
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ismail S
1 reviews | Active since Jan 2020
8 Jul 2015, 10:03
2 Months in Repair no Feedback
I Purchased a Bose companion 5 set from Incredible connection about 2 years ago, wonderful speakers and never had any issues. about 6 months ago the volume/mute controller stopped functioning.<br> <br> I done some research and found out that a company called Sound Imports is the Local Repair center for BOSE in South Africa. Called the store and the Tech guy advised that he has a control panel in stock and we can test it on my unit.<br> <br> I was happy with that took my goodies in, later to find out that he does not have the correct one, (Me feeling confused as a employee from BOSE does not know their products???) anyway a week went buy and he advised that he will get the part in to test. 3 weeks later i called the store only to find out my unit has been sent to the Johannesburg branch for inspection and was advised i would get a call from Ricardo explaining the issue.<br> <br> Patiently waiting its now 2 months since my unit is in, no phone call no quote nothing? I call in to the Cape town branch only to find out that they are surprised at the fact that I haven't been called. Think Not.<br> <br> Called the other store, Ricardo is always busy, leave messages NO RETURN CALL. Will Never Do Business with BOSE again
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Replies (0)