SL
Sound Louder (PTY) LTD
Claimed Business
SL
Sound Louder (PTY) LTD
Claimed Business
26 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Sound Louder (PTY) LTD receives polarized feedback. Satisfied customers praise the team's professionalism, convenient on-site installations, competitive pricing, and quality vehicle audio upgrades completed efficiently. However, a significant number of dissatisfied customers report poor communication, missed appointments, incomplete or faulty installations, and unresolved after-sales issues. Negative experiences frequently mention being ignored on WhatsApp and calls, extended delays in receiving orders or repairs, and damaged vehicle components during installation. The contrast between positive and negative experiences suggests inconsistency in service delivery and follow-through.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#36
in Internet & Telecoms
NPS Score
-34
Recommended: Unlikely
Review Distribution
3.1|26 Reviews
May '25 - Apr '26
5(52%)
4(0%)
3(4%)
2(0%)
1(44%)
5(52%)
4(0%)
3(4%)
2(0%)
1(44%)
Frequently Asked Questions About Sound Louder (PTY) LTD
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (26)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePG
Philp G
1 reviews | Active since Jan 2020
5 Feb 2026, 11:47
Avoid at all costs
Possibly the worst company I have ever dealt with. I made payment on 3rd October 2025 and I still only have less than half of what I ordered. Staff do not answer follow-up Whatsapp's and do not give correct timelines if they do. It is bordering ********.
Helpful (0)
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Philp G
1 reviews | Active since Jan 2020
5 Feb 2026, 11:47
Avoid at all costs
Possibly the worst company I have ever dealt with. I made payment on 3rd October 2025 and I still only have less than half of what I ordered. Staff do not answer follow-up Whatsapp's and do not give correct timelines if they do. It is bordering ********.
0
Replies (0)K
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Monkwe M
1 reviews | Active since Jan 2020
21 Dec 2025, 12:50
I have been looking for W204 Digital Cluster
I have been looking for W204 Digital Cluster. The timeous response in their service and the product it self. Im loving it. Im extremely happy with the service offered to me and also I do appreciate that they have made an effort to even come on Sunday to attend to my order.
Helpful (0)
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Monkwe M
1 reviews | Active since Jan 2020
21 Dec 2025, 12:50
I have been looking for W204 Digital Cluster
I have been looking for W204 Digital Cluster. The timeous response in their service and the product it self. Im loving it. Im extremely happy with the service offered to me and also I do appreciate that they have made an effort to even come on Sunday to attend to my order.
0
Replies (0)CC
Charl C
1 reviews | Active since Jan 2020
10 Dec 2025, 07:39
Stay away
I have been dealing with Soundlouder since July. I had to change my order because they don't tell you that they need to drill your vehicle. This added additional delay for the 2nd unit to arrive which was not the spec that I ordered either. Installation was done 10 September Tried and tested the unit. Certain functions and apps were not working correctly. Spotify was lagging. Could not control phone calls properly, Aux was not swapping as it should etc. 22 September the team came and tested the unit and found that it was not operating correctly. I tried and tested the unit further. 1 October I asked that the unit be removed and the original head unit be installed again. They missed at least 4 appointments since then where I did not once receive communication that they were not going to pitch. I wasted all this time off of work. The deinstallation was eventually done on 9 December. I am now R4000 odd out of pocket and nothing to show for it. Apparently, you can't take them to small claims court because changing your order is seen as "handling fees" This cost me R1,932.90 on its own. This is excluding my time and days wasted off from work. They have a terrible business model!
Helpful (0)
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Charl C
1 reviews | Active since Jan 2020
10 Dec 2025, 07:39
Stay away
I have been dealing with Soundlouder since July. I had to change my order because they don't tell you that they need to drill your vehicle. This added additional delay for the 2nd unit to arrive which was not the spec that I ordered either. Installation was done 10 September Tried and tested the unit. Certain functions and apps were not working correctly. Spotify was lagging. Could not control phone calls properly, Aux was not swapping as it should etc. 22 September the team came and tested the unit and found that it was not operating correctly. I tried and tested the unit further. 1 October I asked that the unit be removed and the original head unit be installed again. They missed at least 4 appointments since then where I did not once receive communication that they were not going to pitch. I wasted all this time off of work. The deinstallation was eventually done on 9 December. I am now R4000 odd out of pocket and nothing to show for it. Apparently, you can't take them to small claims court because changing your order is seen as "handling fees" This cost me R1,932.90 on its own. This is excluding my time and days wasted off from work. They have a terrible business model!
0
Replies (0)DD
Darren D
1 reviews | Active since Jan 2020
9 Dec 2025, 13:11
5 Star Recommendation to Sound Louder (Pty) Ltd.
Professional Recommendation for Sound Louder (Pty) Ltd I would like to extend my sincere recommendation to Sound Louder (Pty) Ltd for anyone considering an audio-visual upgrade for their vehicle. Their pricing is highly competitive, and the quality of their workmanship is exceptional. The technicians operate with efficiency, attention to detail, and outstanding neatness—qualities that are essential when entrusting someone with your vehicle’s interior and electronics. While Sound Louder has had negative ratings in the past, I chose to look beyond the previous feedback and give them a fair chance. I firmly believe in offering businesses the opportunity to improve, and I am genuinely glad that I did. The team—Tee, Franco, Keke, and Jessica—have clearly put in the effort to turn the company around and elevate the level of service they deliver. Their professionalism, communication, and commitment to customer satisfaction were evident throughout the entire process. Based on my experience, I will definitely be returning to Sound Louder for future upgrades or installations. Great job to the entire team—your hard work shows, and it is appreciated.
Helpful (0)
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Darren D
1 reviews | Active since Jan 2020
9 Dec 2025, 13:11
5 Star Recommendation to Sound Louder (Pty) Ltd.
Professional Recommendation for Sound Louder (Pty) Ltd I would like to extend my sincere recommendation to Sound Louder (Pty) Ltd for anyone considering an audio-visual upgrade for their vehicle. Their pricing is highly competitive, and the quality of their workmanship is exceptional. The technicians operate with efficiency, attention to detail, and outstanding neatness—qualities that are essential when entrusting someone with your vehicle’s interior and electronics. While Sound Louder has had negative ratings in the past, I chose to look beyond the previous feedback and give them a fair chance. I firmly believe in offering businesses the opportunity to improve, and I am genuinely glad that I did. The team—Tee, Franco, Keke, and Jessica—have clearly put in the effort to turn the company around and elevate the level of service they deliver. Their professionalism, communication, and commitment to customer satisfaction were evident throughout the entire process. Based on my experience, I will definitely be returning to Sound Louder for future upgrades or installations. Great job to the entire team—your hard work shows, and it is appreciated.
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Replies (0)DD
Darren D
1 reviews | Active since Jan 2020
8 Dec 2025, 10:05
Android Infotainment System Supp**** and Installed by Sound Louder - 5 Star
Recommendation for Sound Louder (Pty) Ltd I recently had an Android Head Unit installed in my Audi Q5 by Sound Louder (Pty) Ltd, and I am extremely pleased with the overall experience. The technician was friendly and professional, and the installation was completed neatly and with great attention to detail. Communication with their office was timely, clear, and pleasant throughout the process. The product supp**** was of premium quality, and the pricing was exceptional for the level of service received. Despite some negative feedback from past consumers, my experience shows that Sound Louder has truly turned things around. I would confidently recommend them to anyone seeking reliable automotive audio solutions.
Helpful (0)
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Darren D
1 reviews | Active since Jan 2020
8 Dec 2025, 10:05
Android Infotainment System Supp**** and Installed by Sound Louder - 5 Star
Recommendation for Sound Louder (Pty) Ltd I recently had an Android Head Unit installed in my Audi Q5 by Sound Louder (Pty) Ltd, and I am extremely pleased with the overall experience. The technician was friendly and professional, and the installation was completed neatly and with great attention to detail. Communication with their office was timely, clear, and pleasant throughout the process. The product supp**** was of premium quality, and the pricing was exceptional for the level of service received. Despite some negative feedback from past consumers, my experience shows that Sound Louder has truly turned things around. I would confidently recommend them to anyone seeking reliable automotive audio solutions.
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Replies (0)M
Mbongeni
1 reviews | Active since Jan 2020
5 Dec 2025, 15:43
Sound Louder is the Best the is for your vehicle makeover
Sound Louder is the Best the is for your vehicle makeover. Impeccable experience and a wonderful smooth flawless service done in the comfort of your own home
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Makhosazane R
1 reviews | Active since Jan 2020
18 Nov 2025, 15:31
Just keep your money
I have tried everything and they continue to delay in fixing an incomplete install. I call/message/email daily with no assistance from Tebogo. They give repair dates and don’t respond or delay. My experience in summary: 1. Late 2. Improper Install (loose) 3. No support 4. Bad customer service 5. Terrible communication 6. You will wait weeks till your issue is solved
Helpful (0)
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Makhosazane R
1 reviews | Active since Jan 2020
18 Nov 2025, 15:31
Just keep your money
I have tried everything and they continue to delay in fixing an incomplete install. I call/message/email daily with no assistance from Tebogo. They give repair dates and don’t respond or delay. My experience in summary: 1. Late 2. Improper Install (loose) 3. No support 4. Bad customer service 5. Terrible communication 6. You will wait weeks till your issue is solved
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Replies (0)