SX
Sound X Perience
Claimed Business
SX
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Sound X Perience
Sound X Perience has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Sound X Perience across 23 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceVF
Vaughn F
1 reviews | Active since Jan 2020
14 Sept 2025, 11:22
Don't get caught, read all the reviews, mine is just one example.
Hi All To be clear this company is called Sound X perience. Beware!! - don't get caught. Read other reviews before placing an online order @ soundX.co.za or soundxshop. My experience is as follows. Placed an online order as below. "see extract." see below. The Sound X Perience Online Shop <sales@soundx.co.za>Hi Vaughn, Just to let you know — we've received your order #104917, and it is now being processed: [Order #104917] (July 26, 2025) Product Quantity Price Denon DCD-600NE CD Player (Black) 1 R6,690.00 Thank You, We Are Currently Processing Your Order. You Will Receive Your Order Within 3-7 Working Days. The due date came and went, no communication. I called in numerous times. Was told initially, no we will give you the new model wen it arrives, (at the same price, by now i had done some research, and opted for a refund. its now 14 September, no response to emails, no luck on the phone either, Dealt with a guy De wet. To date, no response from this company, Beware, If I do get a response, I will update. A warning to all. best regards Vaughn.
Helpful (0)
|Replies (0)VF
Vaughn F
1 reviews | Active since Jan 2020
14 Sept 2025, 11:22
Don't get caught, read all the reviews, mine is just one example.
Hi All To be clear this company is called Sound X perience. Beware!! - don't get caught. Read other reviews before placing an online order @ soundX.co.za or soundxshop. My experience is as follows. Placed an online order as below. "see extract." see below. The Sound X Perience Online Shop <sales@soundx.co.za>Hi Vaughn, Just to let you know — we've received your order #104917, and it is now being processed: [Order #104917] (July 26, 2025) Product Quantity Price Denon DCD-600NE CD Player (Black) 1 R6,690.00 Thank You, We Are Currently Processing Your Order. You Will Receive Your Order Within 3-7 Working Days. The due date came and went, no communication. I called in numerous times. Was told initially, no we will give you the new model wen it arrives, (at the same price, by now i had done some research, and opted for a refund. its now 14 September, no response to emails, no luck on the phone either, Dealt with a guy De wet. To date, no response from this company, Beware, If I do get a response, I will update. A warning to all. best regards Vaughn.
0
Replies (0)KG
Kennedy G
1 reviews | Active since Jan 2020
23 Apr 2025, 03:11
No Delivery or Communication – Order #99883
I placed an order on 05 April 2025 for an Optoma 80 Inch 16:9 Fixed Frame Projector Screen (Order #99883). To date, I have not received any update, shipping confirmation, and or delivery of the item: Frankly, the lack of communication is unacceptable. I need to use the item this weekend, hence I made the purchase almost 20 days ago and it’s still not delivered. Called the company umpteenth times and still no resolution. Spoke to Chad a couple of times and De Wet, still no resolution to date. I doubt I will receive the item.
Helpful (0)
|Replies (0)KG
Kennedy G
1 reviews | Active since Jan 2020
23 Apr 2025, 03:11
No Delivery or Communication – Order #99883
I placed an order on 05 April 2025 for an Optoma 80 Inch 16:9 Fixed Frame Projector Screen (Order #99883). To date, I have not received any update, shipping confirmation, and or delivery of the item: Frankly, the lack of communication is unacceptable. I need to use the item this weekend, hence I made the purchase almost 20 days ago and it’s still not delivered. Called the company umpteenth times and still no resolution. Spoke to Chad a couple of times and De Wet, still no resolution to date. I doubt I will receive the item.
0
Replies (0)KD
Kim D
1 reviews | Active since Jan 2020
27 Mar 2025, 11:17
SOUNDS X PERIENCE
Paid for a subwoofer 1.5 months ago.Size was too bulky and sent it back. I have been waiting for my refund for 1 month. I have spoken to Robinson at least 15 times with zero help or call back. Service shocking and would not recommend anyone dealing with them.
Helpful (0)
|Replies (0)KD
Kim D
1 reviews | Active since Jan 2020
27 Mar 2025, 11:17
SOUNDS X PERIENCE
Paid for a subwoofer 1.5 months ago.Size was too bulky and sent it back. I have been waiting for my refund for 1 month. I have spoken to Robinson at least 15 times with zero help or call back. Service shocking and would not recommend anyone dealing with them.
0
Replies (0)GP
Gys P
1 reviews | Active since Jan 2020
23 Nov 2024, 09:25
Poor aftersales support and client service
My buying experience before purchasing was fine. But aftersales is really poor. I am experiencing issues with my Polk soundbar and I have asked them to assisst three or four times, but they are just blue ticking me. I will never buy from them again.
Helpful (0)
|Replies (0)GP
Gys P
1 reviews | Active since Jan 2020
23 Nov 2024, 09:25
Poor aftersales support and client service
My buying experience before purchasing was fine. But aftersales is really poor. I am experiencing issues with my Polk soundbar and I have asked them to assisst three or four times, but they are just blue ticking me. I will never buy from them again.
0
Replies (0)GA
Glen A
1 reviews | Active since Jan 2020
23 Oct 2024, 12:11
Amazing X Perience
Purchasing an AV receiver and home theatre laser projector from Sound X Perience, Kempton Park, was nothing short of an amazing experience!!! I did my research online and short listed a few Home Cinema Specialists to contact. After reaching out to Sound X Perience, DeWet Rautenbach contacted me. With his wealth of technical knowledge, and taking my needs into account, DeWet assisted me on deciding which receiver and projector would suit me best. All my questions and queries were addressed in a friendly and more than adequate fashion, whether by telephone or WhatsApp. After deciding on the equipment, I browsed the internet and couldn't beat Sound X Perience's prices. I was also kept in the loop regarding when the hardware would arrive for my collection.........a good news story for a change
Helpful (0)
|Replies (0)GA
Glen A
1 reviews | Active since Jan 2020
23 Oct 2024, 12:11
Amazing X Perience
Purchasing an AV receiver and home theatre laser projector from Sound X Perience, Kempton Park, was nothing short of an amazing experience!!! I did my research online and short listed a few Home Cinema Specialists to contact. After reaching out to Sound X Perience, DeWet Rautenbach contacted me. With his wealth of technical knowledge, and taking my needs into account, DeWet assisted me on deciding which receiver and projector would suit me best. All my questions and queries were addressed in a friendly and more than adequate fashion, whether by telephone or WhatsApp. After deciding on the equipment, I browsed the internet and couldn't beat Sound X Perience's prices. I was also kept in the loop regarding when the hardware would arrive for my collection.........a good news story for a change
0
Replies (0)SH
SD
Sakhile D
1 reviews | Active since Jan 2020
3 Sept 2024, 04:01
Worst Administration Ever
I am really disappointed in Sound X. Poor Poor communication. I have called so many times that they are ignoring my calls. I requested for a Refund and the online chat **** and said it was processed. It has been nearly month since the request has been made for a refund without any luck. Now I am going directly to their offices and wasting my money for something so simple.
Helpful (0)
|Replies (0)SD
Sakhile D
1 reviews | Active since Jan 2020
3 Sept 2024, 04:01
Worst Administration Ever
I am really disappointed in Sound X. Poor Poor communication. I have called so many times that they are ignoring my calls. I requested for a Refund and the online chat **** and said it was processed. It has been nearly month since the request has been made for a refund without any luck. Now I am going directly to their offices and wasting my money for something so simple.
0
Replies (0)GH
Gavin H
1 reviews | Active since Jan 2020
10 Aug 2024, 12:45
Surround sound SPAM
They have good kit. But once you are on their mailing system they will SPAM you forever (and probably after your death). You can get the same stuff cheaper at STAX (I've compared and have post purchase blues).
Helpful (0)
|Replies (0)GH
Gavin H
1 reviews | Active since Jan 2020
10 Aug 2024, 12:45
Surround sound SPAM
They have good kit. But once you are on their mailing system they will SPAM you forever (and probably after your death). You can get the same stuff cheaper at STAX (I've compared and have post purchase blues).
0
Replies (0)