Bad service from SAB & BEES app

Good day, I would like to raise a serious concern regarding my experience with SAB and the BEES app. I am a business owner who relies on SAB products weekly, and I always ensure that I comply with all business and licensing requirements. Every year in November, I renew my liquor license and upload the updated license on the SAB BEES app. This year, I uploaded my renewed license on 23 December 2025, expecting SAB to update my expiry date on the BEES app to 28 February 2027. However, as of today 26 February 2026, the licence expiry date on the BEES app has still not been updated. I have repeatedly uploaded the licence on both January and February, but the issue has not improved. Each time, I receive a message saying that the document will be sent to “Master Data for verification”. When I follow up by phone, SAB informs me that they “do not work with the BEES app”, and I must log a request through the app—even though BEES does not provide a direct contact number. This delay now threatens my business, as I am being told I cannot continue placing orders because the system shows that my licence is expiring. This means that next week I will not receive deliveries, despite the fact that I have comp**** with all legal and business requirements. It is extremely disappointing that I make every effort to stay compliant, yet SAB’s system issues are putting my business at risk. I am requesting urgent intervention to update my license information on the BEES app so that my trading is not interrupted. Your immediate assistance will be highly appreciated.