TERRIBLE BILLING SYSTEM WITH UNRELIABLE CREDIT CONTROL AGENTS

Terrible billing system and no body to account whatsoever. I have a billing issue that goes back 2018, that's how long I have been a customer to this school. You deal with one "credit control agent" today, confirm that the problem has been resolved. They resign, then the problem resurface, one has to breakdown the same issue with their new recruit, very frustrating. 2025 December 09, I was called for a meeting at the Randburg offices with (Nthabiseng and Gcina), when I got there, they were not ready with the spreadsheet and had to drive back with no solution. January, my child had to change school and I was told that my child was not going to get a transfer from SPARK Centurion to SPARK Theresa Park due to the very issue. They told me to submit a 2018 POP that they assumed to be missing and not processed, which I sent. They ultimately allowed my child to be moved to SPARK Theresa Park pending a formal clearance of my account. On the 11th of February 2026, Gcina calls me from SPARK Office to assure me that the problem has been resolved and the statement has been cleared to R0.00, I should be expecting an updated statement shortly, as she is the one who sent it. She further apologised for the frustration caused and assured me that as of March 2026 my statement would reflect current invoice only, meaning all was in order. However, as I share this ordeal with the public, I'm still receiving the statement that has +180days, +90days overdue amounts and on top of that, interest is being added monthly. Looking at the Hellopeter reviews on SPARK School around their billing system, clearly the school does not take these frustrating challenges serious and funny the same names appears to be attached to pertinent issues. FRUSTRATED