Waiting 3 months for order

Have been waiting for a contact lens orser since 24 February. No communication or updates from Specsavers Kolonnade. This is the second time I have issues, first trail pair was ordered beginning of December, I was not notified of anything, they were received at the branch but no one bothered to let me know. Only after I queried in February I was told it was there. Package data shows received months earlier. Also my prescription glasses basically fell apart after two months use. The decorative plastic around the lense were never fastened and just randomly popped off at tje slightest touch. In April the *****s just fell out while cleaning the lenses, making the glasses unusable. Poor service and poor quality, whilst happily taking your money. I will find a new supplier. Useless!