SF
Spitfire Furniture
Claimed Business
SF
AI Review Summary
Based on recent customer reviews, Spitfire Furniture presents a sharply divided customer experience. In-store visitors at the Woodstock branch frequently praise the quality of the furniture, genuine leather offerings and friendly, helpful service. However, custom and non-stock orders attract serious complaints, including delivery delays stretching months beyond promised timelines, lack of communication, unfulfilled callback promises, and difficulty obtaining refunds. Multiple customers describe feeling ignored or misled, with some reporting aggressive responses from management when issues are escalated.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.1|26 Reviews
May '25 - Apr '26
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
Frequently Asked Questions About Spitfire Furniture
Based on recent customer reviews, Spitfire Furniture presents a sharply divided customer experience. In-store visitors at the Woodstock branch frequently praise the quality of the furniture, genuine leather offerings and friendly, helpful service. However, custom and non-stock orders attract serious complaints, including delivery delays stretching months beyond promised timelines, lack of communication, unfulfilled callback promises, and difficulty obtaining refunds. Multiple customers describe feeling ignored or misled, with some reporting aggressive responses from management when issues are escalated.
Spitfire Furniture has a TrustIndex of 0 out of 10 on Hellopeter, based on 26 reviews in the last 12 months. Hellopeter has tracked Spitfire Furniture across 93 total reviews. How is the TrustIndex calculated? →
Recent reviews (26)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceON
Ongama Ndum-Ndum
1 reviews | Active since Jan 2020
18 Mar 2026, 15:04
Over 4 Months Later — Still No Couch, Only Empty Promises
I am extremely disappointed with my experience with Spitfire Furniture. On 5 November 2025, I purchased a couch from them with a promised delivery timeframe of 8–10 weeks. Today, 18 March 2026, I am still waiting — more than four months later — with no delivery and no clear resolution. Throughout this period, I have followed up multiple times and have repeatedly been given empty promises. Each time, I was assured that delivery was imminent, yet nothing has materialised. The lack of accountability and transparency is unacceptable. In particular, dealing with their receptionist, Lydia, has been frustrating. I have received consistent assurances that have simply not been honoured, which reflects very poorly on the company’s customer service. This experience has been stressful and disappointing. I strongly caution others: think twice before purchasing from this company, as their delivery commitments and communication cannot be re**** upon.
Helpful (0)
|Replies (0)ON
Ongama Ndum-Ndum
1 reviews | Active since Jan 2020
18 Mar 2026, 15:04
Over 4 Months Later — Still No Couch, Only Empty Promises
I am extremely disappointed with my experience with Spitfire Furniture. On 5 November 2025, I purchased a couch from them with a promised delivery timeframe of 8–10 weeks. Today, 18 March 2026, I am still waiting — more than four months later — with no delivery and no clear resolution. Throughout this period, I have followed up multiple times and have repeatedly been given empty promises. Each time, I was assured that delivery was imminent, yet nothing has materialised. The lack of accountability and transparency is unacceptable. In particular, dealing with their receptionist, Lydia, has been frustrating. I have received consistent assurances that have simply not been honoured, which reflects very poorly on the company’s customer service. This experience has been stressful and disappointing. I strongly caution others: think twice before purchasing from this company, as their delivery commitments and communication cannot be re**** upon.
0
Replies (0)IO
Ian O
1 reviews | Active since Jan 2020
18 Mar 2026, 08:24
To the owner of this company, please I want you to respond to contact me This is one of the largest investments I made to my home in 40years! I placed my order on 5 November 2025. Never has anyone approached/emailed or contacted me before I had to start
No service, correspondence and delivery of goods ordered November 2025
Helpful (0)
|Replies (0)IO
Ian O
1 reviews | Active since Jan 2020
18 Mar 2026, 08:24
To the owner of this company, please I want you to respond to contact me This is one of the largest investments I made to my home in 40years! I placed my order on 5 November 2025. Never has anyone approached/emailed or contacted me before I had to start
No service, correspondence and delivery of goods ordered November 2025
0
Replies (0)CK
Chrisna K
1 reviews | Active since Jan 2020
10 Mar 2026, 06:35
Extremely Poor Service – Avoid This Company
My experience with Spitfire Furniture has been incredibly disappointing and frustrating. I ordered a leather couch in November 2025, and four months later I am still waiting with no delivery and no clear communication. Despite numerous attempts to contact them via phone and email, my calls are often avoided or ignored. On the few occasions that I do get hold of someone, I am given delivery dates that come and go with no delivery and no follow-up communication. After months of broken promises, delays, and lack of accountability, this has been one of the worst customer service experiences I have ever encountered. At this point, the entire experience feels extremely unprofessional and concerning. I strongly caution others to think twice before ordering from Spitfire Furniture based on my experience.
Helpful (0)
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Chrisna K
1 reviews | Active since Jan 2020
10 Mar 2026, 06:35
Extremely Poor Service – Avoid This Company
My experience with Spitfire Furniture has been incredibly disappointing and frustrating. I ordered a leather couch in November 2025, and four months later I am still waiting with no delivery and no clear communication. Despite numerous attempts to contact them via phone and email, my calls are often avoided or ignored. On the few occasions that I do get hold of someone, I am given delivery dates that come and go with no delivery and no follow-up communication. After months of broken promises, delays, and lack of accountability, this has been one of the worst customer service experiences I have ever encountered. At this point, the entire experience feels extremely unprofessional and concerning. I strongly caution others to think twice before ordering from Spitfire Furniture based on my experience.
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Replies (0)RL
Randall L
1 reviews | Active since Jan 2020
27 Jan 2026, 10:06
Disappointed 😞
The owner of Spitfire furniture has removed my review because everything that was stated was nothing but the truth... I urge all customers of Spitfire furniture to be alert and not be decieted by this company as your money will be taken and you will wait forever on your furniture.... As a previous employee of this company, even I have been manipulated into finishing the Chesterfields time after time then have to beg to be paid. So if you have any queries regarding my review feel free to contact me directly on 0624011938
Helpful (0)
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Randall L
1 reviews | Active since Jan 2020
27 Jan 2026, 10:06
Disappointed 😞
The owner of Spitfire furniture has removed my review because everything that was stated was nothing but the truth... I urge all customers of Spitfire furniture to be alert and not be decieted by this company as your money will be taken and you will wait forever on your furniture.... As a previous employee of this company, even I have been manipulated into finishing the Chesterfields time after time then have to beg to be paid. So if you have any queries regarding my review feel free to contact me directly on 0624011938
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Replies (0)RL
Randall L
1 reviews | Active since Jan 2020
22 Jan 2026, 07:07
Spitfire furniture
<div>My name is Randall, I currently do work for Spitfire furniture where the owner has religiously refused to pay me, I have been doing his Chesterfields for the last 5 years now but he is a ****** and narcissistic asshole who doesn't pay his people who works for him... He completely refuses to pay us even after his work is done and finds ways to manipulates people into doing his work then don't pay them... I can confidently say that there are numerous customers who has been waiting on their furniture for up to 2 years. He also forces his workers,their friends and family to upload great reviews about him, knowing it is all lies so feel free to contact me over WhatsApp on 0624011938 to verify that everything mentioned here is true because I no longer sit by and watch how he decieves his workers and his clients.</div>
Helpful (0)
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Randall L
1 reviews | Active since Jan 2020
22 Jan 2026, 07:07
Spitfire furniture
<div>My name is Randall, I currently do work for Spitfire furniture where the owner has religiously refused to pay me, I have been doing his Chesterfields for the last 5 years now but he is a ****** and narcissistic asshole who doesn't pay his people who works for him... He completely refuses to pay us even after his work is done and finds ways to manipulates people into doing his work then don't pay them... I can confidently say that there are numerous customers who has been waiting on their furniture for up to 2 years. He also forces his workers,their friends and family to upload great reviews about him, knowing it is all lies so feel free to contact me over WhatsApp on 0624011938 to verify that everything mentioned here is true because I no longer sit by and watch how he decieves his workers and his clients.</div>
0
Replies (0)MS
Marlene S
1 reviews | Active since Jan 2020
19 Jan 2026, 12:04
DISGUSTING SERVICE, ZERO DELIVERY OF FURNITURE
We placed and paid for a large order on 30 October with a written guarantee to deliver by 15 December. On 7 January I received another guarantee that it will be delivered by 14 January. STILL NO FURNITURE. I cannot reach them telephonically at all! I ASSUME YOUR PHONES HAS BEEN CUT. We cannot determine whether they are still in business. We warned them that they already have a very bad reputation in the market with regards to delivery times and keeping to promises. THIS IS 19 JANUARY AND STILL NO DELIVERY. Should we sue you??????????????????????? I requested that the CEO phones me, that has also not happened. I suggest you contact me very urgently to avoid legal action
Helpful (0)
|Replies (0)MS
Marlene S
1 reviews | Active since Jan 2020
19 Jan 2026, 12:04
DISGUSTING SERVICE, ZERO DELIVERY OF FURNITURE
We placed and paid for a large order on 30 October with a written guarantee to deliver by 15 December. On 7 January I received another guarantee that it will be delivered by 14 January. STILL NO FURNITURE. I cannot reach them telephonically at all! I ASSUME YOUR PHONES HAS BEEN CUT. We cannot determine whether they are still in business. We warned them that they already have a very bad reputation in the market with regards to delivery times and keeping to promises. THIS IS 19 JANUARY AND STILL NO DELIVERY. Should we sue you??????????????????????? I requested that the CEO phones me, that has also not happened. I suggest you contact me very urgently to avoid legal action
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Replies (0)SM
Sandra M
1 reviews | Active since Jan 2020
12 Dec 2025, 07:56
Extremely Poor Communication & Customer Service - Very Disappointing Experience
I am extremely disappointed with the service received from Spitfire Furniture. After waiting four months for my couch to be delivered, I received no communication from the company about delivery dates or times. The couch was suddenly delivered on a day I was not home and left in my garden despite Spitfire having assured me, after I had to phone repeatedly, that assistance would be provided to help move and position the furniture. When I contacted the company for clarity, the owner phoned me repeatedly and spoke to me in an unprofessionally defensive and rude manner, insisting that delivery issues were “not his fault” because they outsource. This is not an acceptable excuse - customers buy from Spitfire, not their outsourced partners. To make matters worse, the receptionist imp**** that it would be “unfair” for me to leave a Hellopeter review, instead of acknowledging the legitimate service failure. Between the long delay, the total lack of communication, the unannounced drop-off, and the unprofessional response when raising concerns, my experience has been frustrating, inconvenient, and frankly unacceptable. High-end furniture requires high-end service. Spitfire Furniture fell far below that standard. Whilst the product is good, their staff telling me they are "putting our fires" plus the bad service is no excuse.
Helpful (0)
|Replies (0)SM
Sandra M
1 reviews | Active since Jan 2020
12 Dec 2025, 07:56
Extremely Poor Communication & Customer Service - Very Disappointing Experience
I am extremely disappointed with the service received from Spitfire Furniture. After waiting four months for my couch to be delivered, I received no communication from the company about delivery dates or times. The couch was suddenly delivered on a day I was not home and left in my garden despite Spitfire having assured me, after I had to phone repeatedly, that assistance would be provided to help move and position the furniture. When I contacted the company for clarity, the owner phoned me repeatedly and spoke to me in an unprofessionally defensive and rude manner, insisting that delivery issues were “not his fault” because they outsource. This is not an acceptable excuse - customers buy from Spitfire, not their outsourced partners. To make matters worse, the receptionist imp**** that it would be “unfair” for me to leave a Hellopeter review, instead of acknowledging the legitimate service failure. Between the long delay, the total lack of communication, the unannounced drop-off, and the unprofessional response when raising concerns, my experience has been frustrating, inconvenient, and frankly unacceptable. High-end furniture requires high-end service. Spitfire Furniture fell far below that standard. Whilst the product is good, their staff telling me they are "putting our fires" plus the bad service is no excuse.
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Replies (0)MS
M S
1 reviews | Active since Jan 2020
11 Dec 2025, 04:28
Seriously disappointed is an understatement
<div>Seriously disappointed is an understatement. A couch ordered beginning of August. Still waiting. Daily assurances and promises (i.e lip service) .... What a joke. And seriously amazing that they run Christmas specials without being able to fulfil older orders ... I mean really?</div>
Helpful (0)
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M S
1 reviews | Active since Jan 2020
11 Dec 2025, 04:28
Seriously disappointed is an understatement
<div>Seriously disappointed is an understatement. A couch ordered beginning of August. Still waiting. Daily assurances and promises (i.e lip service) .... What a joke. And seriously amazing that they run Christmas specials without being able to fulfil older orders ... I mean really?</div>
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