SP
Springbok Parking
Unclaimed Business
SP
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGN
George N
1 reviews | Active since Jan 2020
6 Jul 2024, 10:22
Miscommunication and accessibility concerns
I'm new to arranging 'meet & greets' at airport parking lots, and I tend to get easily lost. For my last trip, I asked for specific instructions to deliver and collect the vehicle, but there were miscommunications both times. Despite this, I booked with them again for a new trip, thinking that at least now I knew their exact location, However, they informed me that my flight was too late in the evening for them to assist, which was disappointing since their website didn't mention any time restrictions. Additionally, I'm frustrated that they continue to send voice notes via WhatsApp without asking me beforehand if that’s okay, since I have a hearing impairment. Lots of things on this company just scream UNPROFESSIONAL
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George N
1 reviews | Active since Jan 2020
6 Jul 2024, 10:22
Miscommunication and accessibility concerns
I'm new to arranging 'meet & greets' at airport parking lots, and I tend to get easily lost. For my last trip, I asked for specific instructions to deliver and collect the vehicle, but there were miscommunications both times. Despite this, I booked with them again for a new trip, thinking that at least now I knew their exact location, However, they informed me that my flight was too late in the evening for them to assist, which was disappointing since their website didn't mention any time restrictions. Additionally, I'm frustrated that they continue to send voice notes via WhatsApp without asking me beforehand if that’s okay, since I have a hearing impairment. Lots of things on this company just scream UNPROFESSIONAL
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Blake G
1 reviews | Active since Jan 2020
6 May 2024, 07:46
Extremely helpful when our vehicle had suffered overheating
Extremely thankful to the Springbok Parking team. My vehicle overheated just 5 minutes out of OR Tambo and our International flight only 3 hours away. I nursed the car to the dropoff location and explained everything to he company. I was very worried during my holiday as the day back I had a 500km to but Springbok assured me that the radiator was not leaking and everything appeared OK. When they handed over my car to me not only did they leave a couple of bottles of water just in case they had filled up the radiator with water and coolant. They really went over and beyond. It's now the 5th time I've used them and I'll continue to use them.
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Blake G
1 reviews | Active since Jan 2020
6 May 2024, 07:46
Extremely helpful when our vehicle had suffered overheating
Extremely thankful to the Springbok Parking team. My vehicle overheated just 5 minutes out of OR Tambo and our International flight only 3 hours away. I nursed the car to the dropoff location and explained everything to he company. I was very worried during my holiday as the day back I had a 500km to but Springbok assured me that the radiator was not leaking and everything appeared OK. When they handed over my car to me not only did they leave a couple of bottles of water just in case they had filled up the radiator with water and coolant. They really went over and beyond. It's now the 5th time I've used them and I'll continue to use them.
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Mark Dimmick-Touw
1 reviews | Active since Jan 2020
5 Mar 2024, 19:30
No customer service and no liability cover
I had lodged a claim for damages after collecting my car from the driver a few weeks ago. To date the company has not paid any damages claiming "they don't inspect the inside of the car and thus can't prove thay the damage was caused by them". Subsequent conversations resulted in them offering me R450 or half the minimum quote I could obtain, and the comment said if you accept we will pay, if not we will follow the necessary steps (referring to their lawyers) I accepted the payment and requested to still have a conversation with their layers to be able to understand why I am onky eligible for 50%. to date, no payment. thr ops manager has stopped responding to my messages. Whilst dealing with this complaint, I must note that the ops manager has terrible customer skills and is incredibly rude and dismissive on the phone.
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Mark Dimmick-Touw
1 reviews | Active since Jan 2020
5 Mar 2024, 19:30
No customer service and no liability cover
I had lodged a claim for damages after collecting my car from the driver a few weeks ago. To date the company has not paid any damages claiming "they don't inspect the inside of the car and thus can't prove thay the damage was caused by them". Subsequent conversations resulted in them offering me R450 or half the minimum quote I could obtain, and the comment said if you accept we will pay, if not we will follow the necessary steps (referring to their lawyers) I accepted the payment and requested to still have a conversation with their layers to be able to understand why I am onky eligible for 50%. to date, no payment. thr ops manager has stopped responding to my messages. Whilst dealing with this complaint, I must note that the ops manager has terrible customer skills and is incredibly rude and dismissive on the phone.
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Replies (0)MD
Mark Dimmick-Touw
1 reviews | Active since Jan 2020
19 Feb 2024, 12:35
Terrible customer service, damages not paid for. Rude ops manager and admin staff.
I have made use of Springbok Parking a few times and have been happy, however on 26 January 2023, when I got my car back the front driver seat was badly damaged as though it had been burnt or had chemicals spilt on it. I immediately asked what happened and the driver told me he didn't know I should speak to the ops manager. I phoned the ops manager who gave me a runaround for a few days stating that the driver who took the car wasn't at work and upon return they will sort it out. A month later they are willing to pay 50% of the claim stating that they can't pay for it if they don't know about it, however they don't inspect the inside of the vehicle. The response is that the driver claims that the seat was already damaged... I would assume if they would document this damage if it was noticeable by the drive.....After telling them I will send them my bank details for the 50% payment, but ensure I review them properly, I was told I will be hearing from their layers for "threatening the company". I hope to hear from the lawyers soon to assist with processing my claim.
Helpful (0)
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Mark Dimmick-Touw
1 reviews | Active since Jan 2020
19 Feb 2024, 12:35
Terrible customer service, damages not paid for. Rude ops manager and admin staff.
I have made use of Springbok Parking a few times and have been happy, however on 26 January 2023, when I got my car back the front driver seat was badly damaged as though it had been burnt or had chemicals spilt on it. I immediately asked what happened and the driver told me he didn't know I should speak to the ops manager. I phoned the ops manager who gave me a runaround for a few days stating that the driver who took the car wasn't at work and upon return they will sort it out. A month later they are willing to pay 50% of the claim stating that they can't pay for it if they don't know about it, however they don't inspect the inside of the vehicle. The response is that the driver claims that the seat was already damaged... I would assume if they would document this damage if it was noticeable by the drive.....After telling them I will send them my bank details for the 50% payment, but ensure I review them properly, I was told I will be hearing from their layers for "threatening the company". I hope to hear from the lawyers soon to assist with processing my claim.
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Replies (0)MN
Miguel N
1 reviews | Active since Jan 2020
9 Jan 2023, 08:03
Helpful beyond obligation. Thank you!
Me and my family had a really hard time getting to JHB from Maputo, and we arrived late. I had scheduled with Springbok to arrive before 11pm, but we could not make it in time. Springbok representatives were of extreme help, and managed my expectations and the whole case via Whatsapp, while they tried to sort out my situation, which they did. Their attention and care was beyond what should be expected from such a service. I extend my deepest thanks to them, and I am proud to refer this service to anyone. Thank you so much once again. Miguel
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Miguel N
1 reviews | Active since Jan 2020
9 Jan 2023, 08:03
Helpful beyond obligation. Thank you!
Me and my family had a really hard time getting to JHB from Maputo, and we arrived late. I had scheduled with Springbok to arrive before 11pm, but we could not make it in time. Springbok representatives were of extreme help, and managed my expectations and the whole case via Whatsapp, while they tried to sort out my situation, which they did. Their attention and care was beyond what should be expected from such a service. I extend my deepest thanks to them, and I am proud to refer this service to anyone. Thank you so much once again. Miguel
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Anonymous
1 reviews | Active since Jan 2020
23 Nov 2022, 07:35
Disgusting customer service
Not recommend so rude! We used them told them the importance of not being late as we will miss a wedding and what happend they are an hour and 45 min late but not the worst about the experience how they speak to their clients are revolting after they made a mistake. I will never recommend them.
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Anonymous
1 reviews | Active since Jan 2020
23 Nov 2022, 07:35
Disgusting customer service
Not recommend so rude! We used them told them the importance of not being late as we will miss a wedding and what happend they are an hour and 45 min late but not the worst about the experience how they speak to their clients are revolting after they made a mistake. I will never recommend them.
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Replies (0)CN
Chandre N
1 reviews | Active since Jan 2020
2 Feb 2022, 07:31
Happy Client!!!!
Thank you Springbok Parking at O.R Tambo Airport for your wonderful service. We received our car clean and in good condition. We will surely make use of your services in the future. Staff that collected our vehicle was very professional and friendly. The rate was fair and it was easy to communicate with you. Thank you for accommodating us and wishing you all the best!!!
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Chandre N
1 reviews | Active since Jan 2020
2 Feb 2022, 07:31
Happy Client!!!!
Thank you Springbok Parking at O.R Tambo Airport for your wonderful service. We received our car clean and in good condition. We will surely make use of your services in the future. Staff that collected our vehicle was very professional and friendly. The rate was fair and it was easy to communicate with you. Thank you for accommodating us and wishing you all the best!!!
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Replies (0)SN
Sabelo N
1 reviews | Active since Jan 2020
12 Nov 2021, 18:29
Springbok Parking
Worst experience ever. Left my car with them. I come back after a few days. My reverse camera is not working. When i do a follow up with them. They tell me, they take no accountability for it. Secondly also admit that during the vehicles stay, my battery went dead, and cant explain why. The manager Martin and reception/ admin lady are the rudest people ever. This is the trashiest service i have come accross. Actually contacted lawyers
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Sabelo N
1 reviews | Active since Jan 2020
12 Nov 2021, 18:29
Springbok Parking
Worst experience ever. Left my car with them. I come back after a few days. My reverse camera is not working. When i do a follow up with them. They tell me, they take no accountability for it. Secondly also admit that during the vehicles stay, my battery went dead, and cant explain why. The manager Martin and reception/ admin lady are the rudest people ever. This is the trashiest service i have come accross. Actually contacted lawyers
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Replies (0)