Be aware that there are no quick after sales Service at the St. Johns Eye Clinic

After spending more than 1.1/2 hours on the phone with staff of the St. Johns Eye Clinic, all I way able to get from them is, please hold we will put you through, after long pause the phone went dead., 2nd Call to 0214618420, long ringing eventually an answering machine, for eye Clinic please dial 2 again long ringing no answer, tried again hour later same story, eventually someone who spelt his name as TSIU answer, I explained that I was looking for a copy of my Prescription of January 2019, we have recently move and most of the document relating thereto was destroyed, I was shocked, how can this be. Next day I phoned again same long wait, phone was eventually answered by a Ms. Kay, again I told her that I would like a copy of my January 2019 prescription and a quote for replacement of a broken lens and price for a second set of lenses into my new frames, after waiting a full day nothing happened, I then ventured another call of Friday 09/10/2020, I was lucky Ms Kay answered the phone, I reminded her that I was still awaiting her call and quotation, she then promised that by 12pm I will receive what I am looking for. 12pm came and went no email or call back(Not Very Professional), called her office again spoke to her she apparently has a list of queries including mine and she will address before end of day nothing happened and I am still waiting. I am hoping that by coming Monday 12 October 2020 I will get lucky. For the Record I am a SASSA Pensioner that uses a Loan Line, which is quite costly.