Stanford Valley Guest Farm
1|1 reviews
FV
Fabio V
1 reviews | Active since Member
24 Feb 2022, 06:23
Rude rude rude
Was super excited to stay at this guest farm but alas, crude booking and payment protocols and a very rude owner (elsabe) made the experience awful, in fact they ruined an entire weekend of mtb racing because their inflated egos got in the way. Gobsmacked that they would treat guests like this.
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Replies (53)Stanford Valley Guest Farm's replyOfficial
24 Feb 2022, 17:23Thank you for the expected review, Fabio Venturi. Herewith an extract of my email to you after you refused to pay a deposit for your stay with us as requested several times via email, telephonic follow-up to both you and your assistant:
Your View: It is very client unfriendly to hound a client to pay for this and that before they have even arrived.
Our View: it is standard business practice in the hotel-industry to require a deposit in order to secure a room. However, we fully agree it will be VERY unfriendly (even unacceptable) to hound payment for this and that, yes.
After i informed you we had to cancel your room due to non-payment, you called our manager and at length explained what a busy man you are with no time for small matters like paying deposits. The time you took to explain this was more than enough to do the simple required deposit-eft. Not to mention the time you took to threaten her with your mission to give us one-star reviews online.
However, on the positive side: clients of your company - The Terramanzi Group - will be delighted to know your business approach of "pay when it suits you, not when it is required". Wishing you all the best,
Elsabe
Your View: It is very client unfriendly to hound a client to pay for this and that before they have even arrived.
Our View: it is standard business practice in the hotel-industry to require a deposit in order to secure a room. However, we fully agree it will be VERY unfriendly (even unacceptable) to hound payment for this and that, yes.
After i informed you we had to cancel your room due to non-payment, you called our manager and at length explained what a busy man you are with no time for small matters like paying deposits. The time you took to explain this was more than enough to do the simple required deposit-eft. Not to mention the time you took to threaten her with your mission to give us one-star reviews online.
However, on the positive side: clients of your company - The Terramanzi Group - will be delighted to know your business approach of "pay when it suits you, not when it is required". Wishing you all the best,
Elsabe
Best regards,
Stanford Valley Guest Farm's reply24 Feb 2022, 17:23
Official
Thank you for the expected review, Fabio Venturi. Herewith an extract of my email to you after you refused to pay a deposit for your stay with us as requested several times via email, telephonic follow-up to both you and your assistant:
Your View: It is very client unfriendly to hound a client to pay for this and that before they have even arrived.
Our View: it is standard business practice in the hotel-industry to require a deposit in order to secure a room. However, we fully agree it will be VERY unfriendly (even unacceptable) to hound payment for this and that, yes.
After i informed you we had to cancel your room due to non-payment, you called our manager and at length explained what a busy man you are with no time for small matters like paying deposits. The time you took to explain this was more than enough to do the simple required deposit-eft. Not to mention the time you took to threaten her with your mission to give us one-star reviews online.
However, on the positive side: clients of your company - The Terramanzi Group - will be delighted to know your business approach of "pay when it suits you, not when it is required". Wishing you all the best,
Elsabe
Your View: It is very client unfriendly to hound a client to pay for this and that before they have even arrived.
Our View: it is standard business practice in the hotel-industry to require a deposit in order to secure a room. However, we fully agree it will be VERY unfriendly (even unacceptable) to hound payment for this and that, yes.
After i informed you we had to cancel your room due to non-payment, you called our manager and at length explained what a busy man you are with no time for small matters like paying deposits. The time you took to explain this was more than enough to do the simple required deposit-eft. Not to mention the time you took to threaten her with your mission to give us one-star reviews online.
However, on the positive side: clients of your company - The Terramanzi Group - will be delighted to know your business approach of "pay when it suits you, not when it is required". Wishing you all the best,
Elsabe
Best regards,