SA
Star Alliance
Unclaimed Business
SA
Star Alliance
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
27 Aug 2018, 23:10
Stay away from SAA - Use Emirates or KLM
SAA's loyalty scheme VOYAGER in conjunction with STAR AllIANCE, is the worst loyalty scheme in the business. They sell themselves as one of the best and largest loyalty schemes but I challenge an individual to try claim your miles earned from flights completed. Having completed multiple international Business class flights as well as local travel this year, all of which were booked through the Star Alliance group. I am yet to be allocated any of my miles. We have made multiple enquiries telephonically and via email, only to be told that they will be credited in due course. 2 months later we are still waiting. My opinion look at KLM and Emirates direct, their schemes are more direct and their systems / online and mobile Apps actually work. Miles earned are miles gained for future travel. SAA make it as hard as possible to claim the miles earned - 3rd world service indeed
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Anonymous
1 reviews | Active since Jan 2020
27 Aug 2018, 23:10
Stay away from SAA - Use Emirates or KLM
SAA's loyalty scheme VOYAGER in conjunction with STAR AllIANCE, is the worst loyalty scheme in the business. They sell themselves as one of the best and largest loyalty schemes but I challenge an individual to try claim your miles earned from flights completed. Having completed multiple international Business class flights as well as local travel this year, all of which were booked through the Star Alliance group. I am yet to be allocated any of my miles. We have made multiple enquiries telephonically and via email, only to be told that they will be credited in due course. 2 months later we are still waiting. My opinion look at KLM and Emirates direct, their schemes are more direct and their systems / online and mobile Apps actually work. Miles earned are miles gained for future travel. SAA make it as hard as possible to claim the miles earned - 3rd world service indeed
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Replies (0)GB
Gavin B
1 reviews | Active since Jan 2020
4 Apr 2018, 13:42
No communication
SAA Flight SA8683 – from Wonderboom Airport to Cape Town International – Friday 23 March 17:30 • On arrival at Wonderboom airport I was told that the flight had been cancelled. I had not received any form of notification that this flight had been cancelled. Why can you not advise passengers of changes. When booking are made we need to provide cell phone number, alternative contact numbers and email addresses. If you have all this information at your disposal why is it not being used ? • Your counter staff were unable to assist me and I was told that my only option was to fly the next day – which was unacceptable • I then had to again arrange transportation from Wonderboom airport to OR Tambo and had to make and pay for a new flight at a much higher fee. Your service in not advising passengers of cancelled flight and the fact that you are not able to provide me with an alternative booking at your expense is unacceptable. I therefore request a full refund of the ticket I had to purchased. It has been 2 weeks now and no response.
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Gavin B
1 reviews | Active since Jan 2020
4 Apr 2018, 13:42
No communication
SAA Flight SA8683 – from Wonderboom Airport to Cape Town International – Friday 23 March 17:30 • On arrival at Wonderboom airport I was told that the flight had been cancelled. I had not received any form of notification that this flight had been cancelled. Why can you not advise passengers of changes. When booking are made we need to provide cell phone number, alternative contact numbers and email addresses. If you have all this information at your disposal why is it not being used ? • Your counter staff were unable to assist me and I was told that my only option was to fly the next day – which was unacceptable • I then had to again arrange transportation from Wonderboom airport to OR Tambo and had to make and pay for a new flight at a much higher fee. Your service in not advising passengers of cancelled flight and the fact that you are not able to provide me with an alternative booking at your expense is unacceptable. I therefore request a full refund of the ticket I had to purchased. It has been 2 weeks now and no response.
0
Replies (0)NS
Nompangazita S
1 reviews | Active since Jan 2020
2 Oct 2016, 20:19
Stranded in Tokyo
<p>My luggage is lost, thanks to South African Airways a brand i trusted the most because it represents my Country. I arrived in Japan on the 1st of October 2016 having left JHB using SA 286 to Hong Kong were i transited to Narita, only to arrive in Narita and my bags not showing up, Cathay Pacific really has tried to trace my luggage since my arrival, only to get a false report from SAA saying that my two bags are in JHB and will be loaded on the next flight to HKNG departing on the 1st of Oct 2016 from JHB the ever trusted SAA 286, but my bags did not show up at all, and wow SAA sent another email to Cathay Parcific airlines that my two bags are still in JHB and will board the next SA 286 traveling to HKNG today the 2nd of Oct to arrive in HKNG on the 3rd of October. Can i trust this .. No ways because for one SAA in JHB are not bothered at all, and they not picking up any call, DAY TWO still with the same clothes, i went back home to collect data as i am a student in JAPAN, all the hard work gone with my luggage, no clothes , no shoes, stuck in Tokyo Narita Airport, with no word from SAA in South Africa, how about SAA stuff goes to check my luggage physically in JHB and stop assuming my luggage made it into these two flights!!! I have been drenched in tears due to the lack of assistance and concern from SAA staff. Please please please SAA i am stranded and desperate!! This is an urgent call for your attention. Assist me with my bags , put your self in my shoes .</p>
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Nompangazita S
1 reviews | Active since Jan 2020
2 Oct 2016, 20:19
Stranded in Tokyo
<p>My luggage is lost, thanks to South African Airways a brand i trusted the most because it represents my Country. I arrived in Japan on the 1st of October 2016 having left JHB using SA 286 to Hong Kong were i transited to Narita, only to arrive in Narita and my bags not showing up, Cathay Pacific really has tried to trace my luggage since my arrival, only to get a false report from SAA saying that my two bags are in JHB and will be loaded on the next flight to HKNG departing on the 1st of Oct 2016 from JHB the ever trusted SAA 286, but my bags did not show up at all, and wow SAA sent another email to Cathay Parcific airlines that my two bags are still in JHB and will board the next SA 286 traveling to HKNG today the 2nd of Oct to arrive in HKNG on the 3rd of October. Can i trust this .. No ways because for one SAA in JHB are not bothered at all, and they not picking up any call, DAY TWO still with the same clothes, i went back home to collect data as i am a student in JAPAN, all the hard work gone with my luggage, no clothes , no shoes, stuck in Tokyo Narita Airport, with no word from SAA in South Africa, how about SAA stuff goes to check my luggage physically in JHB and stop assuming my luggage made it into these two flights!!! I have been drenched in tears due to the lack of assistance and concern from SAA staff. Please please please SAA i am stranded and desperate!! This is an urgent call for your attention. Assist me with my bags , put your self in my shoes .</p>
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Replies (0)JA
Jaco A
1 reviews | Active since Jan 2020
13 Nov 2015, 07:22
Cannot get my miles!
Over a year ago, my wife and I traveled to Turkey. We handed our Voyager Miles cards to the people who checked us in. After our travels we noticed that our miles was never allocated to our accounts. We phoned and got told that we must just email the boarding passes. So we did. Two months later, we phoned again and got told that we need to mail the original boarding passes. I told the lady I do not want to, because the postal service in SA is quite bad and I do not want it to get lost. So she suggested I courier it (at quite a cost). After doing this, we waited another three months before we phoned again. They had lost our original boarding passes! Since then we have been trying to get those miles in countless ways. We keep mailing, phoning, but no one can help us. It is now over a year since we traveled. PLEASE HELP!!!
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Jaco A
1 reviews | Active since Jan 2020
13 Nov 2015, 07:22
Cannot get my miles!
Over a year ago, my wife and I traveled to Turkey. We handed our Voyager Miles cards to the people who checked us in. After our travels we noticed that our miles was never allocated to our accounts. We phoned and got told that we must just email the boarding passes. So we did. Two months later, we phoned again and got told that we need to mail the original boarding passes. I told the lady I do not want to, because the postal service in SA is quite bad and I do not want it to get lost. So she suggested I courier it (at quite a cost). After doing this, we waited another three months before we phoned again. They had lost our original boarding passes! Since then we have been trying to get those miles in countless ways. We keep mailing, phoning, but no one can help us. It is now over a year since we traveled. PLEASE HELP!!!
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Lawrence A
1 reviews | Active since Jan 2020
23 Aug 2015, 14:25
Took two weeks for a responce
I sent a request to Star alliance to help with a problem with a twining partner Ethiopian Air line Johannesburg office<br> It took over two weeks to get a response Poor service
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Lawrence A
1 reviews | Active since Jan 2020
23 Aug 2015, 14:25
Took two weeks for a responce
I sent a request to Star alliance to help with a problem with a twining partner Ethiopian Air line Johannesburg office<br> It took over two weeks to get a response Poor service
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