S
Stellantis
Unclaimed Business
S
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.2|6 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(16.7%)
1(83.3%)
5(0%)
4(0%)
3(0%)
2(16.7%)
1(83.3%)
Frequently Asked Questions About Stellantis
Stellantis has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked Stellantis across 24 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDN
DEWALT N
1 reviews | Active since Jan 2020
3 Mar 2026, 16:47
Vehicle repair fail
HelloPeter (Maximum Impact, Public‑Facing) CMH East Rand Boksburg & Stellantis SA – Unacceptable 3‑Month Vehicle Downtime. After purchase at a dealer i was only driving it for 3 months. And been paying for more than 6 months now. I am lodging a formal complaint against CMH East Rand Boksburg and Stellantis South Africa (Jeep SA) regarding the unacceptable handling of my Jeep Renegade, which has been off the road since 3 December 2025. Timeline 21 November 2025 – Vehicle serviced by CMH East Rand Boksburg One week later – Vehicle broke down 3 December 2025 – Vehicle delivered to CMH East Rand Boksburg As at 2 March 2026 – Vehicle still unrepaired (almost three months) Issues There has been little to no proactive communication from either CMH or Stellantis. I have received contradictory explanations: incorrect parts ordered, wrong vehicle details supp****, missed ETAs, and internal workshop confusion. CMH admitted their workshop mistook a Fiat ECU for my Jeep ECU when it arrived in January. I am now advised that CMH cannot install the ECU without overseas technical guidance, raising serious concerns about dealer capability. Responsibility between CMH and Stellantis is unclear, leaving the customer to constantly chase updates at personal cost. Despite promises of follow‑ups, no meaningful progress has been made. Impact I rely on my vehicle for work. I have been without my car for nearly three months. I have incurred ongoing transport costs. No proper mobility solution has been provided. Conclusion It is completely unacceptable for a vehicle under warranty to stand at a dealership for nearly three months with no accountability, urgency, or clear repair plan. What I Am Demanding Immediate confirmation of the status and location of the correct ECU A firm repair completion date Senior management intervention from both CMH and Stellantis South Africa This matter has gone on far too long and falls well below acceptable customer service standards.
Helpful (0)
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DEWALT N
1 reviews | Active since Jan 2020
3 Mar 2026, 16:47
Vehicle repair fail
HelloPeter (Maximum Impact, Public‑Facing) CMH East Rand Boksburg & Stellantis SA – Unacceptable 3‑Month Vehicle Downtime. After purchase at a dealer i was only driving it for 3 months. And been paying for more than 6 months now. I am lodging a formal complaint against CMH East Rand Boksburg and Stellantis South Africa (Jeep SA) regarding the unacceptable handling of my Jeep Renegade, which has been off the road since 3 December 2025. Timeline 21 November 2025 – Vehicle serviced by CMH East Rand Boksburg One week later – Vehicle broke down 3 December 2025 – Vehicle delivered to CMH East Rand Boksburg As at 2 March 2026 – Vehicle still unrepaired (almost three months) Issues There has been little to no proactive communication from either CMH or Stellantis. I have received contradictory explanations: incorrect parts ordered, wrong vehicle details supp****, missed ETAs, and internal workshop confusion. CMH admitted their workshop mistook a Fiat ECU for my Jeep ECU when it arrived in January. I am now advised that CMH cannot install the ECU without overseas technical guidance, raising serious concerns about dealer capability. Responsibility between CMH and Stellantis is unclear, leaving the customer to constantly chase updates at personal cost. Despite promises of follow‑ups, no meaningful progress has been made. Impact I rely on my vehicle for work. I have been without my car for nearly three months. I have incurred ongoing transport costs. No proper mobility solution has been provided. Conclusion It is completely unacceptable for a vehicle under warranty to stand at a dealership for nearly three months with no accountability, urgency, or clear repair plan. What I Am Demanding Immediate confirmation of the status and location of the correct ECU A firm repair completion date Senior management intervention from both CMH and Stellantis South Africa This matter has gone on far too long and falls well below acceptable customer service standards.
0
Replies (0)QC
Quinton C
1 reviews | Active since Jan 2020
20 Feb 2026, 10:46
Peugeot Landtrek- Most unreliable, unsafe, falsely marketed and advertised bakkie I've ever bought
Most unreliable, unsafe, falsely advertised and marketed bakkie ive ever bough: 3 companies involved here, thus will write this review to all 3: namely Westvaal Motor Group Rustenburg, Stellantis, Peugeot George. I Purchased on 29 Aug 2025 through dealership financing a brand new facelift Peugeot Landtrek AT 4x4 double cab from this dealership in Rustenburg. VIN:VR3FDAHDYS3025854; Engine: 55Z0000277 From 2500km we have encountered MULTIPLE breakdowns and issues on this vehicle for which i will provide the lists of emails, what's ups, telephone calls between myself, Adriaan (after sales George), Innocent and his supervisors at STELLANTIS(warranty division) and Hannes (salesman) Jannie Stroh(Dealer Principle) from Westvaal Rustenburg I reside in George Western Cape thus take my vehicle to Peugeot George for assistance. Adriaan is the ONLY person trying to assist with this matter but believe he is NOT getting the support from Peugeot SA, Westvaal, Stellantis. Here are the shocking issues with the vehicle: 1)Total rear suspension failure- cant load more than 300kg then knocks through, thus not as per dealer spec sheet 1020kg-1050kg. This renders this vehicle TOTALLY ineffective and inadequate to use on the farm for which i purchased it. Vehicle totally unstable on road, especially gravel roads, vehicle drifts and feels like its going to overturn. 2) rear shock failure 3)front suspension failure knocking through- new issue 4)tail gate latch faulty, cant open or close 5)total electronic shutdown and failure while driving- 3 times now 6)fuel range incorrect calibration and display, vehicle cuts out between 100km and 83km left on display. 2 incidents of my wife and children stranded next to road side. required to call out breakdown services to jumpstart vehicle and reset engine light display. 7)poor braking capability, seems to be same in rest of fleet 8)center display flashing and flickering or dies while driving 9)driver side wiper not removing water off windshield 10)keys and locking issues initially I work outside of SA thus purchased a brand new vehicle to ensure peace of mind, reliability and functionality with my family. This is not the case, as all three these companies have accepted in their poor attempt, delay tactics, negating from responsibilities, put my family in grave danger, discomfort, stranded alongside the road (wife and daughters-THIS IS UNACCEPTABLE). The vehicle totally cutting out in the Outeniqua mountain pass- TOTALLY UNACCEPTALBE. I refuse to accept the liability place on us as the customer. I have requested multiple times for Peugeot to please refund me my money, settle the financing and take the vehicle back into their stock whereby they have time to fix it and not constantly place this inconvenience on me. The excuse is they must first see if its not fixable before making that decision but have NOT ONCE provided me with any alternative vehicle to continue with my business every time there is an issue and tests or repairs must be done. This i have been requesting all along with empty promises and excuses not to take back this DUD they force me to use it as I'm destitute without a vehicle required daily. This is another delay tactic to allow the vehicle to run past the demo kilometers of 12500km then they cant just take it back onto floor. To this day i have NOT received a report on the condition of the repairs, the ROOT CAUSE ANALYSIS conducted for these factory faults and how they will be fixed and prevented to happen again. I am utterly fed-up with the support and quality of this brand Peugeot and implore all forums and platforms within the motor vehicle industry, social media, news to make use of this factual evidence to think wisely before every considering purchasing endless problems and putting their own and other families on the roads in danger. I always ask the other persons to put themselves in my shoes and what would they accept and tolerate. My aim here is only to return the defective vehicle, get a refund and move on with my journey with a reliable working vehicle. This has been a ongoing request for 6 months now. Another delay tactic to exceed the return period if one is not satisfied with the finance or sale agreement. Welcome to call me to discuss and interview me on facts. 0828265400 Regards Quinton Chuter
Helpful (0)
|Replies (0)QC
Quinton C
1 reviews | Active since Jan 2020
20 Feb 2026, 10:46
Peugeot Landtrek- Most unreliable, unsafe, falsely marketed and advertised bakkie I've ever bought
Most unreliable, unsafe, falsely advertised and marketed bakkie ive ever bough: 3 companies involved here, thus will write this review to all 3: namely Westvaal Motor Group Rustenburg, Stellantis, Peugeot George. I Purchased on 29 Aug 2025 through dealership financing a brand new facelift Peugeot Landtrek AT 4x4 double cab from this dealership in Rustenburg. VIN:VR3FDAHDYS3025854; Engine: 55Z0000277 From 2500km we have encountered MULTIPLE breakdowns and issues on this vehicle for which i will provide the lists of emails, what's ups, telephone calls between myself, Adriaan (after sales George), Innocent and his supervisors at STELLANTIS(warranty division) and Hannes (salesman) Jannie Stroh(Dealer Principle) from Westvaal Rustenburg I reside in George Western Cape thus take my vehicle to Peugeot George for assistance. Adriaan is the ONLY person trying to assist with this matter but believe he is NOT getting the support from Peugeot SA, Westvaal, Stellantis. Here are the shocking issues with the vehicle: 1)Total rear suspension failure- cant load more than 300kg then knocks through, thus not as per dealer spec sheet 1020kg-1050kg. This renders this vehicle TOTALLY ineffective and inadequate to use on the farm for which i purchased it. Vehicle totally unstable on road, especially gravel roads, vehicle drifts and feels like its going to overturn. 2) rear shock failure 3)front suspension failure knocking through- new issue 4)tail gate latch faulty, cant open or close 5)total electronic shutdown and failure while driving- 3 times now 6)fuel range incorrect calibration and display, vehicle cuts out between 100km and 83km left on display. 2 incidents of my wife and children stranded next to road side. required to call out breakdown services to jumpstart vehicle and reset engine light display. 7)poor braking capability, seems to be same in rest of fleet 8)center display flashing and flickering or dies while driving 9)driver side wiper not removing water off windshield 10)keys and locking issues initially I work outside of SA thus purchased a brand new vehicle to ensure peace of mind, reliability and functionality with my family. This is not the case, as all three these companies have accepted in their poor attempt, delay tactics, negating from responsibilities, put my family in grave danger, discomfort, stranded alongside the road (wife and daughters-THIS IS UNACCEPTABLE). The vehicle totally cutting out in the Outeniqua mountain pass- TOTALLY UNACCEPTALBE. I refuse to accept the liability place on us as the customer. I have requested multiple times for Peugeot to please refund me my money, settle the financing and take the vehicle back into their stock whereby they have time to fix it and not constantly place this inconvenience on me. The excuse is they must first see if its not fixable before making that decision but have NOT ONCE provided me with any alternative vehicle to continue with my business every time there is an issue and tests or repairs must be done. This i have been requesting all along with empty promises and excuses not to take back this DUD they force me to use it as I'm destitute without a vehicle required daily. This is another delay tactic to allow the vehicle to run past the demo kilometers of 12500km then they cant just take it back onto floor. To this day i have NOT received a report on the condition of the repairs, the ROOT CAUSE ANALYSIS conducted for these factory faults and how they will be fixed and prevented to happen again. I am utterly fed-up with the support and quality of this brand Peugeot and implore all forums and platforms within the motor vehicle industry, social media, news to make use of this factual evidence to think wisely before every considering purchasing endless problems and putting their own and other families on the roads in danger. I always ask the other persons to put themselves in my shoes and what would they accept and tolerate. My aim here is only to return the defective vehicle, get a refund and move on with my journey with a reliable working vehicle. This has been a ongoing request for 6 months now. Another delay tactic to exceed the return period if one is not satisfied with the finance or sale agreement. Welcome to call me to discuss and interview me on facts. 0828265400 Regards Quinton Chuter
0
Replies (0)CB
Celine B
1 reviews | Active since Jan 2020
18 Feb 2026, 08:44
Extremely Disappointing Warranty Experience
We are extremely disappointed with the way our vehicle warranty claim was handled by Stellantis South Africa and SMH Multi-Franchise. On 3 February, we attended a meeting at Stellantis Head Office regarding our claim. At that meeting, we provided our fully stamped service book reflecting that all required services were completed, including the dates and mileage. Thereafter, we were repeatedly asked to provide additional documentation — including historical invoices (some from companies that have since closed down) and even confirmation of the type of oil used during services. We went to considerable time and effort to obtain this information, despite the inconvenience. After complying with every request, the claim was ultimately declined based on information that had already been available to Stellantis, the dealership, and the warranty team 11 business days earlier. The entire process felt unnecessarily drawn out and frustrating. We were sent from pillar to post, repeatedly asked for information, only for the claim to be declined on grounds that were already known. This experience has been exhausting and unacceptable. Customers deserve transparency, fairness, and efficient handling of legitimate warranty claims. Unfortunately, this was not our experience.
Helpful (0)
|Replies (0)CB
Celine B
1 reviews | Active since Jan 2020
18 Feb 2026, 08:44
Extremely Disappointing Warranty Experience
We are extremely disappointed with the way our vehicle warranty claim was handled by Stellantis South Africa and SMH Multi-Franchise. On 3 February, we attended a meeting at Stellantis Head Office regarding our claim. At that meeting, we provided our fully stamped service book reflecting that all required services were completed, including the dates and mileage. Thereafter, we were repeatedly asked to provide additional documentation — including historical invoices (some from companies that have since closed down) and even confirmation of the type of oil used during services. We went to considerable time and effort to obtain this information, despite the inconvenience. After complying with every request, the claim was ultimately declined based on information that had already been available to Stellantis, the dealership, and the warranty team 11 business days earlier. The entire process felt unnecessarily drawn out and frustrating. We were sent from pillar to post, repeatedly asked for information, only for the claim to be declined on grounds that were already known. This experience has been exhausting and unacceptable. Customers deserve transparency, fairness, and efficient handling of legitimate warranty claims. Unfortunately, this was not our experience.
0
Replies (0)PM
Phillip M
1 reviews | Active since Jan 2020
17 Nov 2025, 11:31
Disappointment: Stellantis SA
STELLANTIS SA: FIAT 500x 49 without my car 30+ days of Diagnosing on a FIAT 500X!!!! Purely 49 days of frustration!!!! It took 32 days to get STELLANTIS SA management involved. I love the products you bring in, but without support these products are worth nothing! Not even a parts issue
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Phillip M
1 reviews | Active since Jan 2020
17 Nov 2025, 11:31
Disappointment: Stellantis SA
STELLANTIS SA: FIAT 500x 49 without my car 30+ days of Diagnosing on a FIAT 500X!!!! Purely 49 days of frustration!!!! It took 32 days to get STELLANTIS SA management involved. I love the products you bring in, but without support these products are worth nothing! Not even a parts issue
0
Replies (0)bM
balekile M
1 reviews | Active since Jan 2020
24 Jul 2025, 15:34
Theft out of Motor vehicle
Theft inside motor vehicle safe compartments at the service agents. I have been servicing the vehicle and never felt the need to remove valuables from the car whilst the vehicle was services at Kia/Volvo and Range Rover service agents in Bloemfontein. Now my first time service experience at Stellantis group my money gets ****** while the vehicle is at the service and worse it gets taken from safe compartments where a person would not normally work on the car.
Helpful (0)
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balekile M
1 reviews | Active since Jan 2020
24 Jul 2025, 15:34
Theft out of Motor vehicle
Theft inside motor vehicle safe compartments at the service agents. I have been servicing the vehicle and never felt the need to remove valuables from the car whilst the vehicle was services at Kia/Volvo and Range Rover service agents in Bloemfontein. Now my first time service experience at Stellantis group my money gets ****** while the vehicle is at the service and worse it gets taken from safe compartments where a person would not normally work on the car.
0
Replies (0)dS
david S
1 reviews | Active since Jan 2020
13 May 2025, 20:32
Safety recall and can't be serviced.
I received an email notification for a safety recall on my 2011 Opel Astra which was fitted with Takata airbags, apparently there may be a fault with them where they may not work or could randomly deploy due to rust in the gas cylinder. Obviously a serious issue and, it turns out the nearest service center capable of fixing the issue is a two and a half hour drive away in Pinetown or Umhlanga since they have nobody in Shelly Beach or Port Shepstone. This is not acceptable to expect me to spend an entire day sitting in your service center waiting for them to fix your problem. If I leave it my safety is at risk but on the other hand I have to take an entire day off work. Surely your service center in my region can acquire the parts and do the work. Only giving a second star because the people I spoke to were quick to respond and friendly.
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david S
1 reviews | Active since Jan 2020
13 May 2025, 20:32
Safety recall and can't be serviced.
I received an email notification for a safety recall on my 2011 Opel Astra which was fitted with Takata airbags, apparently there may be a fault with them where they may not work or could randomly deploy due to rust in the gas cylinder. Obviously a serious issue and, it turns out the nearest service center capable of fixing the issue is a two and a half hour drive away in Pinetown or Umhlanga since they have nobody in Shelly Beach or Port Shepstone. This is not acceptable to expect me to spend an entire day sitting in your service center waiting for them to fix your problem. If I leave it my safety is at risk but on the other hand I have to take an entire day off work. Surely your service center in my region can acquire the parts and do the work. Only giving a second star because the people I spoke to were quick to respond and friendly.
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Anonymous
1 reviews | Active since Jan 2020
12 Mar 2025, 08:59
STAY away from all brands that Stellantis sells
DO NOT BUY AN OPEL. More specifically the Opel Mokka 1.2 GS. Once would think that a company like Stellantis would prioritse their customers as per their value statement - but it is unfortunate that this is not the case. Our vehicle has only been serviced by Arnold Chats Motors Constantia and has never been to any other dealership. On a quick arend to the shop our verhicle went in to limp mode and we immediately took the car to the dealership. Tests after tests where conducted and after 6 weeks it was advised that the ECU needs to be replaced. This process took more than 5 days to get approval to replace and the initial feedback was that it will take between 6 to 8 weeks to get the ECU in SA. Escalations was done to try to get the ECU to us earlier, but needless to say after multiple attempts from our side we still do not have any feedback after a week and a half has passed. No proactive communication to the customer from the service manager nor the dealer principal and after reaching out my messages are just being ignored. Being without your vehicle for more than 70 days is no joke. Here is the twist - our vehicle is still under warranty has just over 30 000km on the clock and it has been standing for all this time. Getting an update from Arnold Chats Motors Constantia is just next to impossible, you need to constantly phone or visit the dealership to get feedback. As a customer you are not updated and no urgency is given to the fact that your car is not mobile and that you are stranded. At least after asking, loan vehicles were given to assist, but no action from the dealership or Opel SA(not even after laying a complaint directly at Opel) has been with the customer at the centre. My advise to any person in the market for a new vehicle, rather spend your money elsewhere. The likes of Haval, Cherry, VW, Renault, Nissan and many others are eager to meet your requirments and out of personal experience even brands like Nissan and Renault treats you as a priority and not as a nuisance. All I can say is - if you end up choosing Opel - Good luck
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
12 Mar 2025, 08:59
STAY away from all brands that Stellantis sells
DO NOT BUY AN OPEL. More specifically the Opel Mokka 1.2 GS. Once would think that a company like Stellantis would prioritse their customers as per their value statement - but it is unfortunate that this is not the case. Our vehicle has only been serviced by Arnold Chats Motors Constantia and has never been to any other dealership. On a quick arend to the shop our verhicle went in to limp mode and we immediately took the car to the dealership. Tests after tests where conducted and after 6 weeks it was advised that the ECU needs to be replaced. This process took more than 5 days to get approval to replace and the initial feedback was that it will take between 6 to 8 weeks to get the ECU in SA. Escalations was done to try to get the ECU to us earlier, but needless to say after multiple attempts from our side we still do not have any feedback after a week and a half has passed. No proactive communication to the customer from the service manager nor the dealer principal and after reaching out my messages are just being ignored. Being without your vehicle for more than 70 days is no joke. Here is the twist - our vehicle is still under warranty has just over 30 000km on the clock and it has been standing for all this time. Getting an update from Arnold Chats Motors Constantia is just next to impossible, you need to constantly phone or visit the dealership to get feedback. As a customer you are not updated and no urgency is given to the fact that your car is not mobile and that you are stranded. At least after asking, loan vehicles were given to assist, but no action from the dealership or Opel SA(not even after laying a complaint directly at Opel) has been with the customer at the centre. My advise to any person in the market for a new vehicle, rather spend your money elsewhere. The likes of Haval, Cherry, VW, Renault, Nissan and many others are eager to meet your requirments and out of personal experience even brands like Nissan and Renault treats you as a priority and not as a nuisance. All I can say is - if you end up choosing Opel - Good luck
0
Replies (0)LR
Lebogang R
1 reviews | Active since Jan 2020
27 Nov 2024, 10:07
Don’t go French
On 06 September there was no stock of the front brake pads for my car, so I only replaced the rear. This is a 2022 model car not even 2 years old with me!!! Yesterday I called Williams Hunt Roodepoort and they advised they are on back order which may take a min of 12 weeks. I then physically went there and was advised that once an order is placed it cannot be cancelled and the payment is non-refundable. Today I sent an email to customer care and instead of calling the email back with, “Kindly be advised that we stock available at the warehouse, please speak to the part department at the dealership to assist with ordering.” I call Roodepoort, parts department is not available. I call Constantia and they have no stock it’s on back order even with the warehouse. I tell them that’s not what customer care said. The gentleman says he’ll send me a what’s app with his email address and here I am, still waiting! What kind of business is this??? I was told there won’t be Brake pads unless ordered for min 12 weeks. I should have been advised on this cumbersome process when I first took it in for a service! What must happen now????? And the cherry on top is that the car is now being discounted in your showrooms by almost R200k???
Helpful (0)
|Replies (0)LR
Lebogang R
1 reviews | Active since Jan 2020
27 Nov 2024, 10:07
Don’t go French
On 06 September there was no stock of the front brake pads for my car, so I only replaced the rear. This is a 2022 model car not even 2 years old with me!!! Yesterday I called Williams Hunt Roodepoort and they advised they are on back order which may take a min of 12 weeks. I then physically went there and was advised that once an order is placed it cannot be cancelled and the payment is non-refundable. Today I sent an email to customer care and instead of calling the email back with, “Kindly be advised that we stock available at the warehouse, please speak to the part department at the dealership to assist with ordering.” I call Roodepoort, parts department is not available. I call Constantia and they have no stock it’s on back order even with the warehouse. I tell them that’s not what customer care said. The gentleman says he’ll send me a what’s app with his email address and here I am, still waiting! What kind of business is this??? I was told there won’t be Brake pads unless ordered for min 12 weeks. I should have been advised on this cumbersome process when I first took it in for a service! What must happen now????? And the cherry on top is that the car is now being discounted in your showrooms by almost R200k???
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