Steve Madden - 0 Customer Service- No company Ethics

If it were possible to rate this company a 0 I would. I purchased 2handbags and only received 1. Upon inquiry to the courier service they asked that I call the service provider as they only received 1bag. I then sent 3 emails only to later find out that it doesn’t exist yet is part of the companies emailer. Then No response from the company to the unlisted email address provided by the manager at Steve Madden Pavillion. Kwezi was supposed to provide feedback 3 days ago regarding either a replacement or a refund as they had informed head office that the stock was damaged. Due to poor service structure nothing was communicated and I received a statement for 2 bags. To date after numerous unanswered calls to customer service and The Madden store at the Pavillion I am out of pocket for a handbag I never received, no responses to emails, no one picking up the phones at the branch or customer service…. Appalling and yet companies in SA get away with this while the consumer struggles to make sense of this. Frustrated at the incompetence we have to deal with …..