SC
Stillpoint Country Manor
Unclaimed Business
SC
Stillpoint Country Manor
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#2Ranked In Other
0 NPSUnlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Nicole Reynolds-Frasca
1 reviews | Active since Jan 2020
21 Feb 2016, 16:36
Valentines dinner failure...
I booked and prepaid (incl. the gratuity) as required for Valentines dinner, expecting 4 Star treatment & a romantic 'date nite' with my husband. <br> Upon arrival there was no one to greet us, we rang the bell in reception & a waiter arrived apologising saying that he had had to run from the 'bottom'. We overlooked this and followed him to our table. There we were greeted by the waitress who was still laying out the rose petals. <br> As stated on the menu we expected a glass of champagne but none was offered, nor wine list presented so we asked for drinks & were asked to give our full food order. Not having viewed the menu we quickly selected our starters & asked that we be given a minute to view the menu. Our waitress then left and returned with our drinks at least 15 min. later. Service was extremely slow, there seemed to be a problem understanding us & overall very unprofessional. <br> The rest of the meal did not get any better - food disappointing as most courses seem to have been left to get cold and hard. The table next to us played their own music. No management or other staff where in sight so we settled the drinks and left.<br> I am still waiting for management to call me.
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Nicole Reynolds-Frasca
1 reviews | Active since Jan 2020
21 Feb 2016, 16:36
Valentines dinner failure...
I booked and prepaid (incl. the gratuity) as required for Valentines dinner, expecting 4 Star treatment & a romantic 'date nite' with my husband. <br> Upon arrival there was no one to greet us, we rang the bell in reception & a waiter arrived apologising saying that he had had to run from the 'bottom'. We overlooked this and followed him to our table. There we were greeted by the waitress who was still laying out the rose petals. <br> As stated on the menu we expected a glass of champagne but none was offered, nor wine list presented so we asked for drinks & were asked to give our full food order. Not having viewed the menu we quickly selected our starters & asked that we be given a minute to view the menu. Our waitress then left and returned with our drinks at least 15 min. later. Service was extremely slow, there seemed to be a problem understanding us & overall very unprofessional. <br> The rest of the meal did not get any better - food disappointing as most courses seem to have been left to get cold and hard. The table next to us played their own music. No management or other staff where in sight so we settled the drinks and left.<br> I am still waiting for management to call me.
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SIYABONGA S
1 reviews | Active since Jan 2020
5 Oct 2015, 10:53
Refund and bad customer care
I booked for accommodation on the 21/08/2015 for a romantic getaway for my wedding 1st anniversary. When we get there with my husband on the 30/08/2015 the place was dirty and the tap was loose. the window seals were dirty. it was smelling funny. immediately when we checked in we went to the room and we were totally not happy. i went to reception to complained but the lady who was helping us disappeared and they couldn't find her. The lady who was doing our massage tried to help us called the owner. I spoke to the owner over the phone explained my disappointment. she asked me if i want the refund and i said yes. i left my banking details, until today i have not received the refund. they kept on lying to me that they sending proof of payment. the proof of payment does not matter bcos the funds are not on my account. I just want my fund of R2844.00
Helpful (0)
|Replies (0)SS
SIYABONGA S
1 reviews | Active since Jan 2020
5 Oct 2015, 10:53
Refund and bad customer care
I booked for accommodation on the 21/08/2015 for a romantic getaway for my wedding 1st anniversary. When we get there with my husband on the 30/08/2015 the place was dirty and the tap was loose. the window seals were dirty. it was smelling funny. immediately when we checked in we went to the room and we were totally not happy. i went to reception to complained but the lady who was helping us disappeared and they couldn't find her. The lady who was doing our massage tried to help us called the owner. I spoke to the owner over the phone explained my disappointment. she asked me if i want the refund and i said yes. i left my banking details, until today i have not received the refund. they kept on lying to me that they sending proof of payment. the proof of payment does not matter bcos the funds are not on my account. I just want my fund of R2844.00
0
Replies (0)