Stor-Age Self Storage
Claimed Business
|1.6|13 Reviews (last 12 months)|This business does not respond to reviews
Stor-Age Self Storage
Claimed Business
|1.6
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Stor-Age Self Storage receives mixed feedback dominated by frustration around billing and service recovery. Customers consistently mention steep and frequent rental increases that outpace inflation, along with disputes over refunds, account balances, and unit allocations. A recurring theme is poor complaint handling, with staff described as defensive or unhelpful when issues escalate. On the positive side, certain branches such as Ottery, Maitland and Silver Lakes are praised for friendly, helpful staff and seamless unit upgrades, suggesting service quality varies significantly by location.
Performance(last 12 months):
Trustindex Rating
2.5NPS Score
-67Unlikely
TrustIndex
2.5
NPS Score
-67
Recommended: Unlikely
Review Distribution
1.6|13 Reviews
Sep '25 - Aug '26
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJS
JD S
1 reviews | Active since Jul 2024
20 May 2026, 11:53
4 Years at Stor-Age: 110% Price Increase for Staying Loyal
I've been a Stor-Age customer for over four years. In that time, my unit (18sqm) has gone from R1,889/month to R3,970/month — a 110% increase in 4.4 years, or roughly 18% compounded every single year. That's more than triple the rate of inflation. What makes it worse: new customers are quoted less than what long-term customers are charged for the same units. So loyalty is actively penalised. The longer you stay, the more you pay above market rate. If you're considering Stor-Age, factor in that your rate will balloon year after year. Shop around annually or be prepared to move out. Here is a link to my Google review showing the full pricing history so future customers can see exactly what to expect: https://maps.app.goo.gl/uTbT83jwB3TgSqp37
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JD S
1 reviews | Active since Jul 2024
20 May 2026, 11:53
4 Years at Stor-Age: 110% Price Increase for Staying Loyal
I've been a Stor-Age customer for over four years. In that time, my unit (18sqm) has gone from R1,889/month to R3,970/month — a 110% increase in 4.4 years, or roughly 18% compounded every single year. That's more than triple the rate of inflation. What makes it worse: new customers are quoted less than what long-term customers are charged for the same units. So loyalty is actively penalised. The longer you stay, the more you pay above market rate. If you're considering Stor-Age, factor in that your rate will balloon year after year. Shop around annually or be prepared to move out. Here is a link to my Google review showing the full pricing history so future customers can see exactly what to expect: https://maps.app.goo.gl/uTbT83jwB3TgSqp37
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Replies (0)BH
Brian H
1 reviews | Active since Dec 2014
4 May 2026, 15:30
Caught hook line and sinker
5 months ago I signed a contract to store goods at the Stor-age unit in Craighall Park. I have now received notification that my monthly rent has been increased by R 330 pm (over 15%). This is over 3 times the inflation rate. I feel Stor-age are being ********* by increasing the rental by such a large amount so soon after I signed the contract
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Brian H
1 reviews | Active since Dec 2014
4 May 2026, 15:30
Caught hook line and sinker
5 months ago I signed a contract to store goods at the Stor-age unit in Craighall Park. I have now received notification that my monthly rent has been increased by R 330 pm (over 15%). This is over 3 times the inflation rate. I feel Stor-age are being ********* by increasing the rental by such a large amount so soon after I signed the contract
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Phumzile N
1 reviews | Active since Jun 2016
30 Mar 2026, 03:33
***
To: Stor-Age Kempton Park 4 Klipspringer Street, Esther Park, Kempton Park, 1619 VAT No. *** Subject: Complaint: Account Balance Discrepancies and Poor Customer Service. To whom it may concern I am writing to express my extreme dissatisfaction and frustration regarding the recent mistreatment I received from your Kempton Park storage company. I have been a client with your company since March 2024, and until this month, our communication and invoice payments had been satisfactory. However, this month, I received conflicting information regarding my account balance. On 5 March 2026, I received a WhatsApp message stating my storage amount due was R3,853.83. Later, on 16 March 2026, I received a statement stating my account was overdue, with a balance of R1,280.00, including late fees. Then, on 19 March 2026, I received an email with an invoice showing a balance due of R4,223.96. After seeking clarification, I spoke with a staff member on 17 March 2026 at 13:01 (phone number +27 (10) ***), who explained the balance and late fees. I made a payment of R4,033.88 based on his instructions. However, I was then contacted by another staff member who claimed I still owed R359.99. I am confused and frustrated by these conflicting amounts and lack of clear communication. The sequence of events is as follows: - 5 March 2026: Received WhatsApp message with amount due of R3,853.83 - 16 March 2026: Received statement with overdue amount of R1,280.00 - 17 March 2026: Spoke with staff member who explained balance and late fees - 19 March 2026: Received email with invoice showing balance due of R4,223.96 I am particularly upset that your staff is being defensive and rude, and one of them even suggested I take my business elsewhere. I am extremely disappointed by the level of service and respect shown to me, a loyal client. I intend to relocate my vehicle to another storage company where I will receive fair treatment and service. Please also find attached all relevant documents and communication as proof and reference for this matter. Kind regards, Logistics Go Movers team
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Phumzile N
1 reviews | Active since Jun 2016
30 Mar 2026, 03:33
***
To: Stor-Age Kempton Park 4 Klipspringer Street, Esther Park, Kempton Park, 1619 VAT No. *** Subject: Complaint: Account Balance Discrepancies and Poor Customer Service. To whom it may concern I am writing to express my extreme dissatisfaction and frustration regarding the recent mistreatment I received from your Kempton Park storage company. I have been a client with your company since March 2024, and until this month, our communication and invoice payments had been satisfactory. However, this month, I received conflicting information regarding my account balance. On 5 March 2026, I received a WhatsApp message stating my storage amount due was R3,853.83. Later, on 16 March 2026, I received a statement stating my account was overdue, with a balance of R1,280.00, including late fees. Then, on 19 March 2026, I received an email with an invoice showing a balance due of R4,223.96. After seeking clarification, I spoke with a staff member on 17 March 2026 at 13:01 (phone number +27 (10) ***), who explained the balance and late fees. I made a payment of R4,033.88 based on his instructions. However, I was then contacted by another staff member who claimed I still owed R359.99. I am confused and frustrated by these conflicting amounts and lack of clear communication. The sequence of events is as follows: - 5 March 2026: Received WhatsApp message with amount due of R3,853.83 - 16 March 2026: Received statement with overdue amount of R1,280.00 - 17 March 2026: Spoke with staff member who explained balance and late fees - 19 March 2026: Received email with invoice showing balance due of R4,223.96 I am particularly upset that your staff is being defensive and rude, and one of them even suggested I take my business elsewhere. I am extremely disappointed by the level of service and respect shown to me, a loyal client. I intend to relocate my vehicle to another storage company where I will receive fair treatment and service. Please also find attached all relevant documents and communication as proof and reference for this matter. Kind regards, Logistics Go Movers team
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Replies (0)NK
Nkosinathi K
1 reviews | Active since Mar 2026
5 Mar 2026, 08:19
Title: Complaint Regarding Misrepresentation of Storage Unit and Customer Service Experience
"Employees **** us into renting small units" I am sharing this experience to document an ongoing issue I have had with a storage facility after what should have been a straightforward rental process turned into a frustrating and unresolved dispute. On 27 January, I visited the facility to view a storage unit before committing to the rental. During this visit, I was shown a specific unit and provided with a quote based on that unit. I agreed to proceed with the rental based on what I had seen and the quote that had been given to me. I paid according to that quote and prepared my belongings for the move. On 31 January, when I arrived to move my belongings into the facility, I was surprised to discover that I had been allocated a different storage unit from the one I had viewed on 27 January. I immediately raised the issue with the staff member assisting me, an employee named KG. When I pointed out that the unit I was being given was different from the one I had been shown, he insisted that the two units — 3106 and 5033 — were the same size. After seeing the allocated unit myself, it was obvious that the units were not the same size. This created a serious problem during my move because I had planned and packed my belongings based on the dimensions of the unit I had originally viewed. As a direct result of this discrepancy, I was forced to leave some of my belongings behind, as they could not fit into the smaller unit that had been allocated to me. I attempted to resolve the matter immediately on the same day. Unfortunately, the interaction with KG became confrontational rather than solution-focused. Instead of addressing the issue, he proceeded to argue with me about the situation and told me that if I wished to make an official complaint I was free to do so. At no point was the discrepancy properly acknowledged or resolved. Because of this unresolved issue, I did not feel comfortable signing the lease agreement that day. The agreement relates to a unit that differed from what had originally been presented to me, and I wanted the matter clarified before entering into a binding contract. Since then, I have continued paying for the unit and my account remains fully up to date, as I have honored the payments required. However, the facility has since placed an overlock on my unit, stating that this was done because the lease agreement has not yet been signed. I was informed that access to the unit would only be restored once the lease agreement was completed and all account requirements were met. In further communication, I was also told that because the lease agreement remains unsigned, my belongings are not insured, and that in the event of loss or damage, no claim would be valid. While I understand the importance of having a signed agreement, the reason it remains unsigned has consistently been the unresolved issue regarding the unit I was allocated versus the one I was shown. Additionally, I received a message demanding the immediate return of a shared bucket trolley that is currently inside my unit, along with a strict deadline for its return. This instruction came while my unit remained overlocked, meaning my access to the unit was already restricted. I was also given very little notice despite having professional commitments and work obligations. Throughout this process, I have repeatedly explained that the central issue is the misrepresentation of the storage unit at the time of viewing and move-in. Unfortunately, the responses I have received have largely focused on the unsigned lease agreement rather than addressing the reason why it has not yet been signed. It is also worth noting that as a consumer in South Africa, service providers are expected to provide accurate information and fair service under the Consumer Protection Act. Being shown one unit on 27 January and then allocated a different unit on 31 January raises legitimate concerns that should have been addressed before the situation escalated. My original intention was to rent this storage unit for approximately two years and maintain a positive long-term relationship with the company. However, given how the situation has been handled so far, I am now uncertain about continuing with the arrangement. I am sharing this experience so that the situation is clearly documented and so that the company involved has an opportunity to review how the matter was handled and improve its service for future clients.
Helpful (0)
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Nkosinathi K
1 reviews | Active since Mar 2026
5 Mar 2026, 08:19
Title: Complaint Regarding Misrepresentation of Storage Unit and Customer Service Experience
"Employees **** us into renting small units" I am sharing this experience to document an ongoing issue I have had with a storage facility after what should have been a straightforward rental process turned into a frustrating and unresolved dispute. On 27 January, I visited the facility to view a storage unit before committing to the rental. During this visit, I was shown a specific unit and provided with a quote based on that unit. I agreed to proceed with the rental based on what I had seen and the quote that had been given to me. I paid according to that quote and prepared my belongings for the move. On 31 January, when I arrived to move my belongings into the facility, I was surprised to discover that I had been allocated a different storage unit from the one I had viewed on 27 January. I immediately raised the issue with the staff member assisting me, an employee named KG. When I pointed out that the unit I was being given was different from the one I had been shown, he insisted that the two units — 3106 and 5033 — were the same size. After seeing the allocated unit myself, it was obvious that the units were not the same size. This created a serious problem during my move because I had planned and packed my belongings based on the dimensions of the unit I had originally viewed. As a direct result of this discrepancy, I was forced to leave some of my belongings behind, as they could not fit into the smaller unit that had been allocated to me. I attempted to resolve the matter immediately on the same day. Unfortunately, the interaction with KG became confrontational rather than solution-focused. Instead of addressing the issue, he proceeded to argue with me about the situation and told me that if I wished to make an official complaint I was free to do so. At no point was the discrepancy properly acknowledged or resolved. Because of this unresolved issue, I did not feel comfortable signing the lease agreement that day. The agreement relates to a unit that differed from what had originally been presented to me, and I wanted the matter clarified before entering into a binding contract. Since then, I have continued paying for the unit and my account remains fully up to date, as I have honored the payments required. However, the facility has since placed an overlock on my unit, stating that this was done because the lease agreement has not yet been signed. I was informed that access to the unit would only be restored once the lease agreement was completed and all account requirements were met. In further communication, I was also told that because the lease agreement remains unsigned, my belongings are not insured, and that in the event of loss or damage, no claim would be valid. While I understand the importance of having a signed agreement, the reason it remains unsigned has consistently been the unresolved issue regarding the unit I was allocated versus the one I was shown. Additionally, I received a message demanding the immediate return of a shared bucket trolley that is currently inside my unit, along with a strict deadline for its return. This instruction came while my unit remained overlocked, meaning my access to the unit was already restricted. I was also given very little notice despite having professional commitments and work obligations. Throughout this process, I have repeatedly explained that the central issue is the misrepresentation of the storage unit at the time of viewing and move-in. Unfortunately, the responses I have received have largely focused on the unsigned lease agreement rather than addressing the reason why it has not yet been signed. It is also worth noting that as a consumer in South Africa, service providers are expected to provide accurate information and fair service under the Consumer Protection Act. Being shown one unit on 27 January and then allocated a different unit on 31 January raises legitimate concerns that should have been addressed before the situation escalated. My original intention was to rent this storage unit for approximately two years and maintain a positive long-term relationship with the company. However, given how the situation has been handled so far, I am now uncertain about continuing with the arrangement. I am sharing this experience so that the situation is clearly documented and so that the company involved has an opportunity to review how the matter was handled and improve its service for future clients.
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Replies (0)KM
Kesenogile M
1 reviews | Active since Dec 2020
20 Feb 2026, 19:32
Refusing to REFUND DEPOSIT
Hello Peter I had a contract at Stor-Age Midstream in April 2025. The contract was under my name. In July 2025, there was a form signed by my husband to move the debit order to his account. In December 2025 he failed to pay the storage and I started receiving demand letters from Stor-Age and I told them that it was my husband who was supposed to pay. They refused to understand and told me that the account was in my name they would take legal action. I comp**** and made arrangements to pay the account. On the move out date I gave them my bank confirmation letter so that they would be able to refund my account. They told me that the refund would be done in 2 weeks. After realising 3 weeks later that the refund is not done I called Hester and she assured me that the refund was done in the account I provided them in April 2025 when I entered into the contract with them. I told her that the refund was not done and insisted she sends me a proof of payment. She told me it would only be available after a week. I called their head office in Cape Town and they sent me a proof of payment within an hour contrary to what Hester told me. I spoke with Joanne and told her that they paid into a Capitec account and she told me that they were given the account number by Hester in Cenurion I should take it up with them. Hester told me that she made a mistake but now there is nothing she can do. She is now telling me that there is a process they followed which she initially didn't mention. I would not advise anyone to use Stor-Age Midstream as you will not get your refund back!!!!
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Kesenogile M
1 reviews | Active since Dec 2020
20 Feb 2026, 19:32
Refusing to REFUND DEPOSIT
Hello Peter I had a contract at Stor-Age Midstream in April 2025. The contract was under my name. In July 2025, there was a form signed by my husband to move the debit order to his account. In December 2025 he failed to pay the storage and I started receiving demand letters from Stor-Age and I told them that it was my husband who was supposed to pay. They refused to understand and told me that the account was in my name they would take legal action. I comp**** and made arrangements to pay the account. On the move out date I gave them my bank confirmation letter so that they would be able to refund my account. They told me that the refund would be done in 2 weeks. After realising 3 weeks later that the refund is not done I called Hester and she assured me that the refund was done in the account I provided them in April 2025 when I entered into the contract with them. I told her that the refund was not done and insisted she sends me a proof of payment. She told me it would only be available after a week. I called their head office in Cape Town and they sent me a proof of payment within an hour contrary to what Hester told me. I spoke with Joanne and told her that they paid into a Capitec account and she told me that they were given the account number by Hester in Cenurion I should take it up with them. Hester told me that she made a mistake but now there is nothing she can do. She is now telling me that there is a process they followed which she initially didn't mention. I would not advise anyone to use Stor-Age Midstream as you will not get your refund back!!!!
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Istvan T
1 reviews | Active since Sept 2018
19 Feb 2026, 11:15
Bad communication, lack of transparency!
I have been a customer of theirs since 2017. What happened in the past few weeks is unacceptable! I moved out of their Stor-age Irene location at the end of January. In January and informed the employee named Touch H. that I would like to move back from April 1 and I asked him to send me an email offer so that I could reserve the same unit. Since I did not receive an email, I went to the office in person on February 3 to make the reservation. There was a lady in the office and she indicated that Touch was in Cape Town on a training, however she could make the reservation on the system and that they would send me a contract and pay the deposit this week. Since I did not receive a contract, I called the Irene office the following Monday. A man answered the phone and said that he had identified me on the system and would send me a deposit request during the next day. He did not send it. After that, I called customer service 3 more times in the following days, each time they identified me and promised to send me a deposit request. All in vain. On 2026 02 16, I went to the office again in person. Touch was there and said that all the units were sold out. I was very shocked, since we had agreed that I would take the unit when there were still free units. What kind of shady business attitude is this on your part? On top of that, when we were negotiating, a gentleman came into the office, whom Touch pointed out, saying: See that man, he had taken out 5 units lately, so that is why I can't give you anything right now. What should I think of this ************** between customers? Is this the Stor-age's general business conduct? I don't think this would be worthy of your company's reputation!
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Istvan T
1 reviews | Active since Sept 2018
19 Feb 2026, 11:15
Bad communication, lack of transparency!
I have been a customer of theirs since 2017. What happened in the past few weeks is unacceptable! I moved out of their Stor-age Irene location at the end of January. In January and informed the employee named Touch H. that I would like to move back from April 1 and I asked him to send me an email offer so that I could reserve the same unit. Since I did not receive an email, I went to the office in person on February 3 to make the reservation. There was a lady in the office and she indicated that Touch was in Cape Town on a training, however she could make the reservation on the system and that they would send me a contract and pay the deposit this week. Since I did not receive a contract, I called the Irene office the following Monday. A man answered the phone and said that he had identified me on the system and would send me a deposit request during the next day. He did not send it. After that, I called customer service 3 more times in the following days, each time they identified me and promised to send me a deposit request. All in vain. On 2026 02 16, I went to the office again in person. Touch was there and said that all the units were sold out. I was very shocked, since we had agreed that I would take the unit when there were still free units. What kind of shady business attitude is this on your part? On top of that, when we were negotiating, a gentleman came into the office, whom Touch pointed out, saying: See that man, he had taken out 5 units lately, so that is why I can't give you anything right now. What should I think of this ************** between customers? Is this the Stor-age's general business conduct? I don't think this would be worthy of your company's reputation!
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Replies (0)LN
Lerato N
1 reviews | Active since Dec 2021
27 Jan 2026, 08:12
PAYMENTS
So I was using their facilities and it happened my stuff had to be sold. So I had to get money from that sale.they. It was supposed to be paid in November 2025 till today they haven't paid me they have been sending me up and down with lame excuses. I had to be the one always following them around asking them about my payment which till today I'm still waiting for my payment. Which to say the lack professionalism and doing business with them is a waste of time
Helpful (0)
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Lerato N
1 reviews | Active since Dec 2021
27 Jan 2026, 08:12
PAYMENTS
So I was using their facilities and it happened my stuff had to be sold. So I had to get money from that sale.they. It was supposed to be paid in November 2025 till today they haven't paid me they have been sending me up and down with lame excuses. I had to be the one always following them around asking them about my payment which till today I'm still waiting for my payment. Which to say the lack professionalism and doing business with them is a waste of time
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Replies (0)ZR
Zintle R
1 reviews | Active since Sept 2015
23 Nov 2025, 15:40
EXTREMELY POOR SERVICE
I HAVE MADE AN IUTSTANDING PAYMENT ON THE 20th of NOVEMBER AND THEY REP**** OF RECIEVING THE PROOF OF PAYMENT THAT MORNING AND NOW MY UNIT IS STILL LOCKED WHEN THEY HAD A FULL MORNING OF THURSDAY,FRIDAY AND HALFSAY OF SATURDAY TO UNBLOCK AND THEY DECIDED NOT TOO. WISH WY COULD DO THEIR WORK AS THEY DO IT WHEN THEY REMIND YOU OF THE PAYMENT BECAUSE THEY DONT FORGET TO CALL YOU ZILLION TIMES NOW I HAVE SOMETHING IMPORTANT I NEEDED BUT I CANT GET IT BECAUSE SOME STUPOD EMPLOYE DECIDED NOT TO DO THEIR JOB APPARENTLY IT IS MR MARK ADAMS WHO IS NOW NOT PICKING UP THE CALL
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Zintle R
1 reviews | Active since Sept 2015
23 Nov 2025, 15:40
EXTREMELY POOR SERVICE
I HAVE MADE AN IUTSTANDING PAYMENT ON THE 20th of NOVEMBER AND THEY REP**** OF RECIEVING THE PROOF OF PAYMENT THAT MORNING AND NOW MY UNIT IS STILL LOCKED WHEN THEY HAD A FULL MORNING OF THURSDAY,FRIDAY AND HALFSAY OF SATURDAY TO UNBLOCK AND THEY DECIDED NOT TOO. WISH WY COULD DO THEIR WORK AS THEY DO IT WHEN THEY REMIND YOU OF THE PAYMENT BECAUSE THEY DONT FORGET TO CALL YOU ZILLION TIMES NOW I HAVE SOMETHING IMPORTANT I NEEDED BUT I CANT GET IT BECAUSE SOME STUPOD EMPLOYE DECIDED NOT TO DO THEIR JOB APPARENTLY IT IS MR MARK ADAMS WHO IS NOW NOT PICKING UP THE CALL
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