Stor-Age Self Storage
Claimed Business
Stor-Age Self Storage
Claimed Business
16 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-67
Recommended: Unlikely
Review Distribution
1.8|16 Reviews
May '25 - Apr '26
5(21.4%)
4(0%)
3(0%)
2(0%)
1(78.6%)
5(21.4%)
4(0%)
3(0%)
2(0%)
1(78.6%)
Frequently Asked Questions About Stor-Age Self Storage
Stor-Age Self Storage has a TrustIndex of 0 out of 10 on Hellopeter, based on 16 reviews in the last 12 months. Hellopeter has tracked Stor-Age Self Storage across 243 total reviews. How is the TrustIndex calculated? →
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNK
Nkosinathi K
1 reviews | Active since Jan 2020
5 Mar 2026, 06:19
Title: Complaint Regarding Misrepresentation of Storage Unit and Customer Service Experience
"Employees **** us into renting small units" I am sharing this experience to document an ongoing issue I have had with a storage facility after what should have been a straightforward rental process turned into a frustrating and unresolved dispute. On 27 January, I visited the facility to view a storage unit before committing to the rental. During this visit, I was shown a specific unit and provided with a quote based on that unit. I agreed to proceed with the rental based on what I had seen and the quote that had been given to me. I paid according to that quote and prepared my belongings for the move. On 31 January, when I arrived to move my belongings into the facility, I was surprised to discover that I had been allocated a different storage unit from the one I had viewed on 27 January. I immediately raised the issue with the staff member assisting me, an employee named KG. When I pointed out that the unit I was being given was different from the one I had been shown, he insisted that the two units — 3106 and 5033 — were the same size. After seeing the allocated unit myself, it was obvious that the units were not the same size. This created a serious problem during my move because I had planned and packed my belongings based on the dimensions of the unit I had originally viewed. As a direct result of this discrepancy, I was forced to leave some of my belongings behind, as they could not fit into the smaller unit that had been allocated to me. I attempted to resolve the matter immediately on the same day. Unfortunately, the interaction with KG became confrontational rather than solution-focused. Instead of addressing the issue, he proceeded to argue with me about the situation and told me that if I wished to make an official complaint I was free to do so. At no point was the discrepancy properly acknowledged or resolved. Because of this unresolved issue, I did not feel comfortable signing the lease agreement that day. The agreement relates to a unit that differed from what had originally been presented to me, and I wanted the matter clarified before entering into a binding contract. Since then, I have continued paying for the unit and my account remains fully up to date, as I have honored the payments required. However, the facility has since placed an overlock on my unit, stating that this was done because the lease agreement has not yet been signed. I was informed that access to the unit would only be restored once the lease agreement was completed and all account requirements were met. In further communication, I was also told that because the lease agreement remains unsigned, my belongings are not insured, and that in the event of loss or damage, no claim would be valid. While I understand the importance of having a signed agreement, the reason it remains unsigned has consistently been the unresolved issue regarding the unit I was allocated versus the one I was shown. Additionally, I received a message demanding the immediate return of a shared bucket trolley that is currently inside my unit, along with a strict deadline for its return. This instruction came while my unit remained overlocked, meaning my access to the unit was already restricted. I was also given very little notice despite having professional commitments and work obligations. Throughout this process, I have repeatedly explained that the central issue is the misrepresentation of the storage unit at the time of viewing and move-in. Unfortunately, the responses I have received have largely focused on the unsigned lease agreement rather than addressing the reason why it has not yet been signed. It is also worth noting that as a consumer in South Africa, service providers are expected to provide accurate information and fair service under the Consumer Protection Act. Being shown one unit on 27 January and then allocated a different unit on 31 January raises legitimate concerns that should have been addressed before the situation escalated. My original intention was to rent this storage unit for approximately two years and maintain a positive long-term relationship with the company. However, given how the situation has been handled so far, I am now uncertain about continuing with the arrangement. I am sharing this experience so that the situation is clearly documented and so that the company involved has an opportunity to review how the matter was handled and improve its service for future clients.
Helpful (0)
|Replies (0)NK
Nkosinathi K
1 reviews | Active since Jan 2020
5 Mar 2026, 06:19
Title: Complaint Regarding Misrepresentation of Storage Unit and Customer Service Experience
"Employees **** us into renting small units" I am sharing this experience to document an ongoing issue I have had with a storage facility after what should have been a straightforward rental process turned into a frustrating and unresolved dispute. On 27 January, I visited the facility to view a storage unit before committing to the rental. During this visit, I was shown a specific unit and provided with a quote based on that unit. I agreed to proceed with the rental based on what I had seen and the quote that had been given to me. I paid according to that quote and prepared my belongings for the move. On 31 January, when I arrived to move my belongings into the facility, I was surprised to discover that I had been allocated a different storage unit from the one I had viewed on 27 January. I immediately raised the issue with the staff member assisting me, an employee named KG. When I pointed out that the unit I was being given was different from the one I had been shown, he insisted that the two units — 3106 and 5033 — were the same size. After seeing the allocated unit myself, it was obvious that the units were not the same size. This created a serious problem during my move because I had planned and packed my belongings based on the dimensions of the unit I had originally viewed. As a direct result of this discrepancy, I was forced to leave some of my belongings behind, as they could not fit into the smaller unit that had been allocated to me. I attempted to resolve the matter immediately on the same day. Unfortunately, the interaction with KG became confrontational rather than solution-focused. Instead of addressing the issue, he proceeded to argue with me about the situation and told me that if I wished to make an official complaint I was free to do so. At no point was the discrepancy properly acknowledged or resolved. Because of this unresolved issue, I did not feel comfortable signing the lease agreement that day. The agreement relates to a unit that differed from what had originally been presented to me, and I wanted the matter clarified before entering into a binding contract. Since then, I have continued paying for the unit and my account remains fully up to date, as I have honored the payments required. However, the facility has since placed an overlock on my unit, stating that this was done because the lease agreement has not yet been signed. I was informed that access to the unit would only be restored once the lease agreement was completed and all account requirements were met. In further communication, I was also told that because the lease agreement remains unsigned, my belongings are not insured, and that in the event of loss or damage, no claim would be valid. While I understand the importance of having a signed agreement, the reason it remains unsigned has consistently been the unresolved issue regarding the unit I was allocated versus the one I was shown. Additionally, I received a message demanding the immediate return of a shared bucket trolley that is currently inside my unit, along with a strict deadline for its return. This instruction came while my unit remained overlocked, meaning my access to the unit was already restricted. I was also given very little notice despite having professional commitments and work obligations. Throughout this process, I have repeatedly explained that the central issue is the misrepresentation of the storage unit at the time of viewing and move-in. Unfortunately, the responses I have received have largely focused on the unsigned lease agreement rather than addressing the reason why it has not yet been signed. It is also worth noting that as a consumer in South Africa, service providers are expected to provide accurate information and fair service under the Consumer Protection Act. Being shown one unit on 27 January and then allocated a different unit on 31 January raises legitimate concerns that should have been addressed before the situation escalated. My original intention was to rent this storage unit for approximately two years and maintain a positive long-term relationship with the company. However, given how the situation has been handled so far, I am now uncertain about continuing with the arrangement. I am sharing this experience so that the situation is clearly documented and so that the company involved has an opportunity to review how the matter was handled and improve its service for future clients.
0
Replies (0)KM
Kesenogile M
1 reviews | Active since Jan 2020
20 Feb 2026, 17:32
Refusing to REFUND DEPOSIT
Hello Peter I had a contract at Stor-Age Midstream in April 2025. The contract was under my name. In July 2025, there was a form signed by my husband to move the debit order to his account. In December 2025 he failed to pay the storage and I started receiving demand letters from Stor-Age and I told them that it was my husband who was supposed to pay. They refused to understand and told me that the account was in my name they would take legal action. I comp**** and made arrangements to pay the account. On the move out date I gave them my bank confirmation letter so that they would be able to refund my account. They told me that the refund would be done in 2 weeks. After realising 3 weeks later that the refund is not done I called Hester and she assured me that the refund was done in the account I provided them in April 2025 when I entered into the contract with them. I told her that the refund was not done and insisted she sends me a proof of payment. She told me it would only be available after a week. I called their head office in Cape Town and they sent me a proof of payment within an hour contrary to what Hester told me. I spoke with Joanne and told her that they paid into a Capitec account and she told me that they were given the account number by Hester in Cenurion I should take it up with them. Hester told me that she made a mistake but now there is nothing she can do. She is now telling me that there is a process they followed which she initially didn't mention. I would not advise anyone to use Stor-Age Midstream as you will not get your refund back!!!!
Helpful (0)
|Replies (0)KM
Kesenogile M
1 reviews | Active since Jan 2020
20 Feb 2026, 17:32
Refusing to REFUND DEPOSIT
Hello Peter I had a contract at Stor-Age Midstream in April 2025. The contract was under my name. In July 2025, there was a form signed by my husband to move the debit order to his account. In December 2025 he failed to pay the storage and I started receiving demand letters from Stor-Age and I told them that it was my husband who was supposed to pay. They refused to understand and told me that the account was in my name they would take legal action. I comp**** and made arrangements to pay the account. On the move out date I gave them my bank confirmation letter so that they would be able to refund my account. They told me that the refund would be done in 2 weeks. After realising 3 weeks later that the refund is not done I called Hester and she assured me that the refund was done in the account I provided them in April 2025 when I entered into the contract with them. I told her that the refund was not done and insisted she sends me a proof of payment. She told me it would only be available after a week. I called their head office in Cape Town and they sent me a proof of payment within an hour contrary to what Hester told me. I spoke with Joanne and told her that they paid into a Capitec account and she told me that they were given the account number by Hester in Cenurion I should take it up with them. Hester told me that she made a mistake but now there is nothing she can do. She is now telling me that there is a process they followed which she initially didn't mention. I would not advise anyone to use Stor-Age Midstream as you will not get your refund back!!!!
0
Replies (0)IT
Istvan T
1 reviews | Active since Jan 2020
19 Feb 2026, 09:15
Bad communication, lack of transparency!
I have been a customer of theirs since 2017. What happened in the past few weeks is unacceptable! I moved out of their Stor-age Irene location at the end of January. In January and informed the employee named Touch H. that I would like to move back from April 1 and I asked him to send me an email offer so that I could reserve the same unit. Since I did not receive an email, I went to the office in person on February 3 to make the reservation. There was a lady in the office and she indicated that Touch was in Cape Town on a training, however she could make the reservation on the system and that they would send me a contract and pay the deposit this week. Since I did not receive a contract, I called the Irene office the following Monday. A man answered the phone and said that he had identified me on the system and would send me a deposit request during the next day. He did not send it. After that, I called customer service 3 more times in the following days, each time they identified me and promised to send me a deposit request. All in vain. On 2026 02 16, I went to the office again in person. Touch was there and said that all the units were sold out. I was very shocked, since we had agreed that I would take the unit when there were still free units. What kind of shady business attitude is this on your part? On top of that, when we were negotiating, a gentleman came into the office, whom Touch pointed out, saying: See that man, he had taken out 5 units lately, so that is why I can't give you anything right now. What should I think of this ************** between customers? Is this the Stor-age's general business conduct? I don't think this would be worthy of your company's reputation!
Helpful (0)
|Replies (0)IT
Istvan T
1 reviews | Active since Jan 2020
19 Feb 2026, 09:15
Bad communication, lack of transparency!
I have been a customer of theirs since 2017. What happened in the past few weeks is unacceptable! I moved out of their Stor-age Irene location at the end of January. In January and informed the employee named Touch H. that I would like to move back from April 1 and I asked him to send me an email offer so that I could reserve the same unit. Since I did not receive an email, I went to the office in person on February 3 to make the reservation. There was a lady in the office and she indicated that Touch was in Cape Town on a training, however she could make the reservation on the system and that they would send me a contract and pay the deposit this week. Since I did not receive a contract, I called the Irene office the following Monday. A man answered the phone and said that he had identified me on the system and would send me a deposit request during the next day. He did not send it. After that, I called customer service 3 more times in the following days, each time they identified me and promised to send me a deposit request. All in vain. On 2026 02 16, I went to the office again in person. Touch was there and said that all the units were sold out. I was very shocked, since we had agreed that I would take the unit when there were still free units. What kind of shady business attitude is this on your part? On top of that, when we were negotiating, a gentleman came into the office, whom Touch pointed out, saying: See that man, he had taken out 5 units lately, so that is why I can't give you anything right now. What should I think of this ************** between customers? Is this the Stor-age's general business conduct? I don't think this would be worthy of your company's reputation!
0
Replies (0)LN
Lerato N
1 reviews | Active since Jan 2020
27 Jan 2026, 06:12
PAYMENTS
So I was using their facilities and it happened my stuff had to be sold. So I had to get money from that sale.they. It was supposed to be paid in November 2025 till today they haven't paid me they have been sending me up and down with lame excuses. I had to be the one always following them around asking them about my payment which till today I'm still waiting for my payment. Which to say the lack professionalism and doing business with them is a waste of time
Helpful (0)
|Replies (0)LN
Lerato N
1 reviews | Active since Jan 2020
27 Jan 2026, 06:12
PAYMENTS
So I was using their facilities and it happened my stuff had to be sold. So I had to get money from that sale.they. It was supposed to be paid in November 2025 till today they haven't paid me they have been sending me up and down with lame excuses. I had to be the one always following them around asking them about my payment which till today I'm still waiting for my payment. Which to say the lack professionalism and doing business with them is a waste of time
0
Replies (0)ZR
Zintle R
1 reviews | Active since Jan 2020
23 Nov 2025, 13:40
EXTREMELY POOR SERVICE
I HAVE MADE AN IUTSTANDING PAYMENT ON THE 20th of NOVEMBER AND THEY REP**** OF RECIEVING THE PROOF OF PAYMENT THAT MORNING AND NOW MY UNIT IS STILL LOCKED WHEN THEY HAD A FULL MORNING OF THURSDAY,FRIDAY AND HALFSAY OF SATURDAY TO UNBLOCK AND THEY DECIDED NOT TOO. WISH WY COULD DO THEIR WORK AS THEY DO IT WHEN THEY REMIND YOU OF THE PAYMENT BECAUSE THEY DONT FORGET TO CALL YOU ZILLION TIMES NOW I HAVE SOMETHING IMPORTANT I NEEDED BUT I CANT GET IT BECAUSE SOME STUPOD EMPLOYE DECIDED NOT TO DO THEIR JOB APPARENTLY IT IS MR MARK ADAMS WHO IS NOW NOT PICKING UP THE CALL
Helpful (0)
|Replies (0)ZR
Zintle R
1 reviews | Active since Jan 2020
23 Nov 2025, 13:40
EXTREMELY POOR SERVICE
I HAVE MADE AN IUTSTANDING PAYMENT ON THE 20th of NOVEMBER AND THEY REP**** OF RECIEVING THE PROOF OF PAYMENT THAT MORNING AND NOW MY UNIT IS STILL LOCKED WHEN THEY HAD A FULL MORNING OF THURSDAY,FRIDAY AND HALFSAY OF SATURDAY TO UNBLOCK AND THEY DECIDED NOT TOO. WISH WY COULD DO THEIR WORK AS THEY DO IT WHEN THEY REMIND YOU OF THE PAYMENT BECAUSE THEY DONT FORGET TO CALL YOU ZILLION TIMES NOW I HAVE SOMETHING IMPORTANT I NEEDED BUT I CANT GET IT BECAUSE SOME STUPOD EMPLOYE DECIDED NOT TO DO THEIR JOB APPARENTLY IT IS MR MARK ADAMS WHO IS NOW NOT PICKING UP THE CALL
0
Replies (0)RN
Refiloe N
1 reviews | Active since Jan 2020
22 Nov 2025, 09:12
Unhelpful and Rude Assistance
Had a bad experience at Bellville Durban Road Storage. Sphiwo was very rude and didn’t help at all when I tried to understand how the storage units work. Management should review their staff because someone who isn’t willing to help shouldn’t be in customer service.
Helpful (0)
|Replies (0)RN
Refiloe N
1 reviews | Active since Jan 2020
22 Nov 2025, 09:12
Unhelpful and Rude Assistance
Had a bad experience at Bellville Durban Road Storage. Sphiwo was very rude and didn’t help at all when I tried to understand how the storage units work. Management should review their staff because someone who isn’t willing to help shouldn’t be in customer service.
0
Replies (0)DM
Diane M
1 reviews | Active since Jan 2020
12 Oct 2025, 13:48
Outstanding Customer Service! Thank you Linda!
Thank you to the Ottery branch for outstanding and friendly service! We would like to specifically thank Linda for arranging a seamless move between units and making our lives so much easier! Upgrading our unit has never been easier! Always going above and beyond!
Helpful (0)
|Replies (0)DM
Diane M
1 reviews | Active since Jan 2020
12 Oct 2025, 13:48
Outstanding Customer Service! Thank you Linda!
Thank you to the Ottery branch for outstanding and friendly service! We would like to specifically thank Linda for arranging a seamless move between units and making our lives so much easier! Upgrading our unit has never been easier! Always going above and beyond!
0
Replies (0)CL