StoreSmart
Unclaimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
StoreSmart
Unclaimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|1 Reviews
Jul '25 - Jun '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBS
Bianca S
1 reviews | Active since Jan 2020
19 Sept 2025, 05:16
StoreSMART - May not be a "Smart" idea.
Earlier this week I visited multiple storage facilities wanting to move storage. I found 2 that were 18m ˆ2 which was the space I needed and on budget. Then I made the terrible decision to visit StoreSMART in Wynberg, Cape Town. They told me they do not have a 18ˆ2 M but a much larger one - obviously at a much higher rate - I told them I don't need that much space and we bargained. The next morning Blessed who is their manager messaged me and told me that they will give me the unit for 6 months or till an 18ˆ2 M opens up at a discounted rate which was half way between my budget and theirs. This is in writing. I told him I accept and was overjoyed. I had the paperwork and there were several issues that weren't covered in the paperwork such as occupation date and first month amount to be paid and confusion as to where to put these items. The feedback became slow. I did my best and completed as far as possible adding this info. In the meantime I had given notice at the previous store, had turned down the other options. This morning having submitted last night - and there were no banking details for the deposit else that would have been paid last night already - he messages me - tells me he gave my unit to someone else - trying to offer me a 12 Mˆ2 - !? Offer me a 2 12's at the same price then! - this is just greedy and dishonest! - We had a deal and now I am "storage" homeless and I literally don't have anywhere else to go and am out of time to find a decent replacement which may cost me double moving fees too now! Shame on this company!
Helpful (0)
|Replies (0)BS
Bianca S
1 reviews | Active since Jan 2020
19 Sept 2025, 05:16
StoreSMART - May not be a "Smart" idea.
Earlier this week I visited multiple storage facilities wanting to move storage. I found 2 that were 18m ˆ2 which was the space I needed and on budget. Then I made the terrible decision to visit StoreSMART in Wynberg, Cape Town. They told me they do not have a 18ˆ2 M but a much larger one - obviously at a much higher rate - I told them I don't need that much space and we bargained. The next morning Blessed who is their manager messaged me and told me that they will give me the unit for 6 months or till an 18ˆ2 M opens up at a discounted rate which was half way between my budget and theirs. This is in writing. I told him I accept and was overjoyed. I had the paperwork and there were several issues that weren't covered in the paperwork such as occupation date and first month amount to be paid and confusion as to where to put these items. The feedback became slow. I did my best and completed as far as possible adding this info. In the meantime I had given notice at the previous store, had turned down the other options. This morning having submitted last night - and there were no banking details for the deposit else that would have been paid last night already - he messages me - tells me he gave my unit to someone else - trying to offer me a 12 Mˆ2 - !? Offer me a 2 12's at the same price then! - this is just greedy and dishonest! - We had a deal and now I am "storage" homeless and I literally don't have anywhere else to go and am out of time to find a decent replacement which may cost me double moving fees too now! Shame on this company!
0
Replies (0)SM
Somahle M
1 reviews | Active since Jan 2020
15 Oct 2022, 13:53
Horrible service at Smartstorage
I don’t understand why I have go through so much as a customer, you guys called me on Saturday to purchase a storage space and I then called you guys on Monday and spoke to a guy I don’t remember his name, I thought it was the guy from century I spoke to today on Friday 14/10/22. On the phone I was told to come in the century city branch and secure my space for R499 plus a deposit of R499, I get there and I’m treated bad by this man named Morris and he made me feel as if I’m stupid as if I don’t know what I’m talking about, he therefore tells me that that storage space is not in century but in Cape Town, so I went all the way to century for absolutely nothing after I was told that I must go there and pay, I don’t appreciate the service it was a very much horrible experience I experienced, I don’t know if that how you treat your customers but it is not good. How do you give me a price for a certain storage unit and send me to that branch to pay deposit and price for storage and then next thing I am treated like an idiot by one of the workers, speaking to other people in front of me but I’m the customer needing the service and then he goes on to make me feel stupid in front of my cousin as if what I’m talking is stupid and doesn’t exist, it’s was a horrible thing to go through and I wasted so much time and money in going there while I could have been looking somewhere else for storage space other branches where they know what their talking about.
Helpful (0)
|Replies (0)SM
Somahle M
1 reviews | Active since Jan 2020
15 Oct 2022, 13:53
Horrible service at Smartstorage
I don’t understand why I have go through so much as a customer, you guys called me on Saturday to purchase a storage space and I then called you guys on Monday and spoke to a guy I don’t remember his name, I thought it was the guy from century I spoke to today on Friday 14/10/22. On the phone I was told to come in the century city branch and secure my space for R499 plus a deposit of R499, I get there and I’m treated bad by this man named Morris and he made me feel as if I’m stupid as if I don’t know what I’m talking about, he therefore tells me that that storage space is not in century but in Cape Town, so I went all the way to century for absolutely nothing after I was told that I must go there and pay, I don’t appreciate the service it was a very much horrible experience I experienced, I don’t know if that how you treat your customers but it is not good. How do you give me a price for a certain storage unit and send me to that branch to pay deposit and price for storage and then next thing I am treated like an idiot by one of the workers, speaking to other people in front of me but I’m the customer needing the service and then he goes on to make me feel stupid in front of my cousin as if what I’m talking is stupid and doesn’t exist, it’s was a horrible thing to go through and I wasted so much time and money in going there while I could have been looking somewhere else for storage space other branches where they know what their talking about.
0
Replies (0)AD
Alistair D
1 reviews | Active since Jan 2020
8 Feb 2022, 20:42
Steaky contracts
I temporarily stored my shop goods at Storesmart for December and January. When i let them know that the 1 of 2 store rooms was empty they locked the other 1. Throwing my hands up in the air, i asked "WHY" via email, WhatsApp, web message and phone calls. Because now I can't sell! They pointed me to the contract i signed. "It says that you have to give 2 weeks notice" which i did verbally but ... R899 penalty or a months rental R2498 for my sins. I refused to pay anything "What did you do to earn it?". Thinking that i have a bolt cutter and some brown shoes nearby. I have never met Fiaz in person. But from his phone call, i would imagine him to be a lactose intolerant cheese lover. I eventually paid R100 cash to get my goods out. I didn't sign anything again tho (NDR). I let them know that by paying did not condown such bad service. "Cell phone contracts" has continued its life at Storesmart. Watch out for those!
Helpful (0)
|Replies (0)AD
Alistair D
1 reviews | Active since Jan 2020
8 Feb 2022, 20:42
Steaky contracts
I temporarily stored my shop goods at Storesmart for December and January. When i let them know that the 1 of 2 store rooms was empty they locked the other 1. Throwing my hands up in the air, i asked "WHY" via email, WhatsApp, web message and phone calls. Because now I can't sell! They pointed me to the contract i signed. "It says that you have to give 2 weeks notice" which i did verbally but ... R899 penalty or a months rental R2498 for my sins. I refused to pay anything "What did you do to earn it?". Thinking that i have a bolt cutter and some brown shoes nearby. I have never met Fiaz in person. But from his phone call, i would imagine him to be a lactose intolerant cheese lover. I eventually paid R100 cash to get my goods out. I didn't sign anything again tho (NDR). I let them know that by paying did not condown such bad service. "Cell phone contracts" has continued its life at Storesmart. Watch out for those!
0
Replies (0)AD
Alistair D
1 reviews | Active since Jan 2020
4 Feb 2022, 05:36
Bad service, tricky contracts
I temporarily stored my shop goods at Storesmart for December and January. When i let them know that the 1 of 2 store rooms was empty they locked the other 1. Throwing my hands up in the air, i asked "WHY" via email, WhatsApp, web message and phone calls. Because now I can't sell! They pointed me to the contract i signed. "It says that you have to give 2 weeks notice" which i did verbally but ... R899 penalty or a months rental R2498 for my sins. I refused to pay anything "What did you do to earn it?". Thinking that i have a bolt cutter and some brown shoes nearby. I have never met Fiaz in person. But from his phone call, i would imagine him to be a lactose intolerant cheese lover. I eventually paid R100 cash to get my goods out. I didn't sign anything again tho (NDR). I let them know that by paying did not condown such bad service. "Cell phone contracts" has continued its life at Storesmart. Watch out for those!
Helpful (0)
|Replies (0)AD
Alistair D
1 reviews | Active since Jan 2020
4 Feb 2022, 05:36
Bad service, tricky contracts
I temporarily stored my shop goods at Storesmart for December and January. When i let them know that the 1 of 2 store rooms was empty they locked the other 1. Throwing my hands up in the air, i asked "WHY" via email, WhatsApp, web message and phone calls. Because now I can't sell! They pointed me to the contract i signed. "It says that you have to give 2 weeks notice" which i did verbally but ... R899 penalty or a months rental R2498 for my sins. I refused to pay anything "What did you do to earn it?". Thinking that i have a bolt cutter and some brown shoes nearby. I have never met Fiaz in person. But from his phone call, i would imagine him to be a lactose intolerant cheese lover. I eventually paid R100 cash to get my goods out. I didn't sign anything again tho (NDR). I let them know that by paying did not condown such bad service. "Cell phone contracts" has continued its life at Storesmart. Watch out for those!
0
Replies (0)