No product, fully paid

We paid for a product in November 2015. Delivery on invoice says 3-5 working days. It is now 4 months later and still no product and no money back. Got little or no response from Jo-Anne, and when she decided to answer, she is ful of crazy excuses!<br> This has been one of the worst experiences I have ever had with a company! Will advise anyone to not deal with this thief!