SL
Sunshine Loans
Unclaimed Business
SL
Sunshine Loans
Unclaimed Business
31 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Sunshine Loans faces severe criticism across nearly every aspect of its service. Customers consistently report approving debicheck mandates and signing loan agreements but never receiving funds into their accounts. Unreachable phone lines and unanswered emails leave borrowers unable to resolve disputes, request refunds, or obtain settlement letters. Multiple clients report being debited even after settling loans early, with refunds promised but never delivered. A few reviewers praised friendly and knowledgeable agents, but these experiences are vastly outnumbered by complaints of unresponsive communication and questionable billing practices.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#69
in Financial Services
NPS Score
-89
Recommended: Unlikely
Review Distribution
1.3|31 Reviews
May '25 - Apr '26
5(0%)
4(4%)
3(4%)
2(4%)
1(88%)
5(0%)
4(4%)
3(4%)
2(4%)
1(88%)
Frequently Asked Questions About Sunshine Loans
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (31)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Mooketsi S
1 reviews | Active since Jan 2020
9 Feb 2026, 11:03
Poor service an delay of payment
I made an application with sunshine loans on Saturday the 7th of February 2026 today is the 9th February 2026 and the payment is not yet recieved, I approved a debit check an email notifying that I am aproved. I have sent them multiple emails none has been responded to
Helpful (0)
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Mooketsi S
1 reviews | Active since Jan 2020
9 Feb 2026, 11:03
Poor service an delay of payment
I made an application with sunshine loans on Saturday the 7th of February 2026 today is the 9th February 2026 and the payment is not yet recieved, I approved a debit check an email notifying that I am aproved. I have sent them multiple emails none has been responded to
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Replies (0)NB
Noel B
1 reviews | Active since Jan 2020
2 Feb 2026, 13:03
Sunshineloans is a ****, they will charge you for loans that have never been paid out
Sunshineloans is a ****, I have app**** for a loan and received and agreement which was signed but no funds have been paid into my account. I have tried calling their contact number which is invalid, no response to my email and I have already agreed to the debicheck mandate on the account. There is no way to cancel the debicheck as it has a no dispute on the debit meaning that customers will never get their money back. They are uncontactable so you can expect that this will never be resolved and you can say goodbye to your hard earned money. Its not too late for you, hope that you can learn from my experience and this information will help to prevent you from also being ****med. Please stay away from this **** loan company.
Helpful (0)
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Noel B
1 reviews | Active since Jan 2020
2 Feb 2026, 13:03
Sunshineloans is a ****, they will charge you for loans that have never been paid out
Sunshineloans is a ****, I have app**** for a loan and received and agreement which was signed but no funds have been paid into my account. I have tried calling their contact number which is invalid, no response to my email and I have already agreed to the debicheck mandate on the account. There is no way to cancel the debicheck as it has a no dispute on the debit meaning that customers will never get their money back. They are uncontactable so you can expect that this will never be resolved and you can say goodbye to your hard earned money. Its not too late for you, hope that you can learn from my experience and this information will help to prevent you from also being ****med. Please stay away from this **** loan company.
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Replies (0)KN
Kateko N
1 reviews | Active since Jan 2020
28 Jan 2026, 12:43
Bad service
Not happy with their service I took a loan on the 27/07/2024 and settled it on the 27/08/2024 sent through my proof of payment immediately. However they came to my account on the 23/01/2026 a year and 5 months later to debit my account. Does that make sense that your system decides to debit my account now. Despite my politeness, calling them numerous times and every agent keeps on saying they are escalating my query to a manager. Can someone take ownership for the bad service you are giving Sunshine Loans and resolve my query. I want my money back.
Helpful (0)
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Kateko N
1 reviews | Active since Jan 2020
28 Jan 2026, 12:43
Bad service
Not happy with their service I took a loan on the 27/07/2024 and settled it on the 27/08/2024 sent through my proof of payment immediately. However they came to my account on the 23/01/2026 a year and 5 months later to debit my account. Does that make sense that your system decides to debit my account now. Despite my politeness, calling them numerous times and every agent keeps on saying they are escalating my query to a manager. Can someone take ownership for the bad service you are giving Sunshine Loans and resolve my query. I want my money back.
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Replies (0)DS
Dale S
1 reviews | Active since Jan 2020
23 Jan 2026, 23:28
Horrible and unprofessional service.
I settled my payday loan early 19/01/26 and sent through my proof of payment. However they still debited my account. I sent numerous emails with no response. The phone number on their website doesn't work. I requested my refund via email and they don't respond. Don't know how I'm going to get my money back.
Helpful (0)
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Dale S
1 reviews | Active since Jan 2020
23 Jan 2026, 23:28
Horrible and unprofessional service.
I settled my payday loan early 19/01/26 and sent through my proof of payment. However they still debited my account. I sent numerous emails with no response. The phone number on their website doesn't work. I requested my refund via email and they don't respond. Don't know how I'm going to get my money back.
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SHAHEEDA J
1 reviews | Active since Jan 2020
17 Jan 2026, 08:33
SUNSHINE LOANS BAD SERVICE
I HAVE TRIED FOR THE LAST 3 DAYS FOR THEM TO SAID THERE BANKING DETAILS SO I CAN RETURN THERE MONEY BECAUSE THEY SEND ME A INCORRECT MANDATE
Helpful (0)
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SHAHEEDA J
1 reviews | Active since Jan 2020
17 Jan 2026, 08:33
SUNSHINE LOANS BAD SERVICE
I HAVE TRIED FOR THE LAST 3 DAYS FOR THEM TO SAID THERE BANKING DETAILS SO I CAN RETURN THERE MONEY BECAUSE THEY SEND ME A INCORRECT MANDATE
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Replies (0)