SG
SupaHot Geysers
Unclaimed Business
SG
SupaHot Geysers
Unclaimed Business
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, SupaHot Geysers faces significant criticism regarding product quality and warranty fulfilment. The majority of customers report geysers leaking within months or a few years, and many express frustration that the company finds reasons to deny warranty claims, often citing installation issues. Poor communication, lack of follow-ups, and difficulty reaching managers compound the negative experience. A small number of customers report positive outcomes where warranty replacements were honoured promptly, praising professional service and clear communication when claims were accepted.
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.8|13 Reviews
Jun '25 - May '26
5(10%)
4(20%)
3(0%)
2(0%)
1(70%)
5(10%)
4(20%)
3(0%)
2(0%)
1(70%)
Frequently Asked Questions About SupaHot Geysers
Based on recent customer reviews, SupaHot Geysers faces significant criticism regarding product quality and warranty fulfilment. The majority of customers report geysers leaking within months or a few years, and many express frustration that the company finds reasons to deny warranty claims, often citing installation issues. Poor communication, lack of follow-ups, and difficulty reaching managers compound the negative experience. A small number of customers report positive outcomes where warranty replacements were honoured promptly, praising professional service and clear communication when claims were accepted.
SupaHot Geysers has a TrustIndex of 0 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. Hellopeter has tracked SupaHot Geysers across 38 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
MJ
NM
Nkosigama M
1 reviews | Active since Jan 2020
27 Sept 2025, 05:36
Supa Hot admin lady
Bought a Supa Hot geyser,wanted my warrantee,warrantee call centr did not answer,admin lady Monica helpd me, warrantee center calld me back 10mins later, geyser was replaced, Thank you admin lady for keeping your promise, and caling back,buy Supa Hot
Helpful (0)
|Replies (0)NM
Nkosigama M
1 reviews | Active since Jan 2020
27 Sept 2025, 05:36
Supa Hot admin lady
Bought a Supa Hot geyser,wanted my warrantee,warrantee call centr did not answer,admin lady Monica helpd me, warrantee center calld me back 10mins later, geyser was replaced, Thank you admin lady for keeping your promise, and caling back,buy Supa Hot
0
Replies (0)KM
ZN
Zoleka N
1 reviews | Active since Jan 2020
10 Jul 2025, 10:19
Excellent Service & Honesty
I’m very pleased with the service I received. The company truly honored their promise and took full responsibility for fixing my geyser. From the start, they communicated clearly, acted professionally, and resolved the issue without any unnecessary delays. It's rare to find a company that stands by its warranty and ensures the customer is satisfied. Thank you for your honesty and excellent service. I highly recommend your services to anyone needing reliable support and quality workmanship.
Helpful (0)
|Replies (0)ZN
Zoleka N
1 reviews | Active since Jan 2020
10 Jul 2025, 10:19
Excellent Service & Honesty
I’m very pleased with the service I received. The company truly honored their promise and took full responsibility for fixing my geyser. From the start, they communicated clearly, acted professionally, and resolved the issue without any unnecessary delays. It's rare to find a company that stands by its warranty and ensures the customer is satisfied. Thank you for your honesty and excellent service. I highly recommend your services to anyone needing reliable support and quality workmanship.
0
Replies (0)BM
PD
Preshen D
1 reviews | Active since Jan 2020
13 Jun 2025, 12:54
Supa hot geyser
This was the worse claim ever no help from the above mentioned company No follow ups . Of which they asked me to do an as*****t on my own and making me look for a pressure valve . Of which the gesyer worked 3 years and now the valve is wrong . But the valve was sent with the geyser . Worse claim ever no help no calls anf they worte the claim off
Helpful (0)
|Replies (0)PD
Preshen D
1 reviews | Active since Jan 2020
13 Jun 2025, 12:54
Supa hot geyser
This was the worse claim ever no help from the above mentioned company No follow ups . Of which they asked me to do an as*****t on my own and making me look for a pressure valve . Of which the gesyer worked 3 years and now the valve is wrong . But the valve was sent with the geyser . Worse claim ever no help no calls anf they worte the claim off
0
Replies (0)SD
Sanjay D
1 reviews | Active since Jan 2020
13 Jun 2025, 12:44
Supa Hot geyser failed after 10 months and Supa Hot don't want to honor their WARRANTY.
I had a Supa Hot geyser installed 10 months ago, 100lt Supa Hot. I picked up a leak on the geyser body and was told to make a claim via a Wats App chat. I had to send pictures of the installation. When I sent the pictures they said that I had a Isolation valve after the Pressure relief valve on the cold water line feeding the geyser. For this reason my claim was voided. The valve was a true bore valve, the inside of the valve was the same diameter as the 3/4" pipe. The valve was installed there to isolate the geyser from the rest of the house water when repairs were going to be carried out on the geyser later on. I Google it and it advice an isolation before the main cold water feed into the geyser, the plumber installed it as per the drawing. The correct Pressure relief valve was used. The geyser is 10 months old and still have 4 years and 2 months left on the warranty. This 3/4" isolation valve with true bore and could not been the reason the geyser failed in 10 months. Would the isolation valve made a difference if the valve was installed before or after the pressure relief valve. Supa Hot is using this to not honor their warranty of 4 years and 2 months remaining. They don't call you back, you just get a call center agent lady that tells you that she is only doing her job to pass the information across. I have been waiting for 2 weeks plus for a Manager to call me. This geyser failed in 10 months. It says alot about the quality of this Supa Hot geyser . I will be taking this complain to IOPSA. My number 0845072692 ( zkn )
Helpful (0)
|Replies (0)SD
Sanjay D
1 reviews | Active since Jan 2020
13 Jun 2025, 12:44
Supa Hot geyser failed after 10 months and Supa Hot don't want to honor their WARRANTY.
I had a Supa Hot geyser installed 10 months ago, 100lt Supa Hot. I picked up a leak on the geyser body and was told to make a claim via a Wats App chat. I had to send pictures of the installation. When I sent the pictures they said that I had a Isolation valve after the Pressure relief valve on the cold water line feeding the geyser. For this reason my claim was voided. The valve was a true bore valve, the inside of the valve was the same diameter as the 3/4" pipe. The valve was installed there to isolate the geyser from the rest of the house water when repairs were going to be carried out on the geyser later on. I Google it and it advice an isolation before the main cold water feed into the geyser, the plumber installed it as per the drawing. The correct Pressure relief valve was used. The geyser is 10 months old and still have 4 years and 2 months left on the warranty. This 3/4" isolation valve with true bore and could not been the reason the geyser failed in 10 months. Would the isolation valve made a difference if the valve was installed before or after the pressure relief valve. Supa Hot is using this to not honor their warranty of 4 years and 2 months remaining. They don't call you back, you just get a call center agent lady that tells you that she is only doing her job to pass the information across. I have been waiting for 2 weeks plus for a Manager to call me. This geyser failed in 10 months. It says alot about the quality of this Supa Hot geyser . I will be taking this complain to IOPSA. My number 0845072692 ( zkn )
0
Replies (0)