S
Sustainable.co.za
Claimed Business
S
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
3|2 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About Sustainable.co.za
Sustainable.co.za has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Sustainable.co.za across 50 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceM
EM
Eugene M
1 reviews | Active since Jan 2020
20 Jun 2025, 11:44
They do not refund/replace items that was broken when client received it.
Unfortunately learned an expensive lession. I have ordered 2 solarpannels from these guys. Upon opening it, one was shattered. I let them knew about it and the refuse to send a new one as it was not written on the waybill that it was shattered. First time I have heard you need to open before the courier a parcel. Never before a company had this atitude.
Helpful (0)
|Replies (0)EM
Eugene M
1 reviews | Active since Jan 2020
20 Jun 2025, 11:44
They do not refund/replace items that was broken when client received it.
Unfortunately learned an expensive lession. I have ordered 2 solarpannels from these guys. Upon opening it, one was shattered. I let them knew about it and the refuse to send a new one as it was not written on the waybill that it was shattered. First time I have heard you need to open before the courier a parcel. Never before a company had this atitude.
0
Replies (0)JP
John P
1 reviews | Active since Jan 2020
20 Feb 2024, 13:35
Bad pre-Sales ~ Unacceptable service levels.
Requested a quote via their web site and was responded to by Ziki who referred me to their web site which does not offer quotations. The sarcastic reply after requesting a sales managers contact details for details that were already provided in the initial request as well as the reply e-mail. Having serious second thoughts about these guys. Feels very unprofessional at this point in time.
Helpful (0)
|Replies (0)JP
John P
1 reviews | Active since Jan 2020
20 Feb 2024, 13:35
Bad pre-Sales ~ Unacceptable service levels.
Requested a quote via their web site and was responded to by Ziki who referred me to their web site which does not offer quotations. The sarcastic reply after requesting a sales managers contact details for details that were already provided in the initial request as well as the reply e-mail. Having serious second thoughts about these guys. Feels very unprofessional at this point in time.
0
Replies (0)HR
Henk R
1 reviews | Active since Jan 2020
29 Jan 2024, 08:41
Return of Purchase for Refund
I received an Eishbox from Sustainable and the product was not working from the AC when the power was off and we were told that it was returned just before the warranty expired. It was before the end of the year, so they were only going to look at it the next year. When they checked the product and came back to us, they told us that the product was no longer available and that our warranty is not valid anymore, even though they received the product in time. The time it takes for them to look at it should not be taken into account because it was returned in time. We could not get a refund for the product.
Helpful (0)
|Replies (0)HR
Henk R
1 reviews | Active since Jan 2020
29 Jan 2024, 08:41
Return of Purchase for Refund
I received an Eishbox from Sustainable and the product was not working from the AC when the power was off and we were told that it was returned just before the warranty expired. It was before the end of the year, so they were only going to look at it the next year. When they checked the product and came back to us, they told us that the product was no longer available and that our warranty is not valid anymore, even though they received the product in time. The time it takes for them to look at it should not be taken into account because it was returned in time. We could not get a refund for the product.
0
Replies (0)SN
Seshnee N
1 reviews | Active since Jan 2020
20 Dec 2023, 12:51
Sustainable Co and Sussco - **** warranties
Good day All, I bought a inverters with a 4 year warranty on the invoice and after a year of using it, the batteries started to give issues. The company did not want to honor the warranty due to their supplier no longer honouring the warranty. The company kept on giving **** promises of coming through to replace the batteries and lying about their commitment to attend to the issue. They don’t have a proper after sales service care for customers. Please note that they have this to two other people that was referred on. They have blocked customers that are reaching out to them for assistance with their battery. They are *****ulent and a dangerous company to deal with. They are only there to make a sale and nothing more. Also note that they ask for 80% deposit
Helpful (0)
|Replies (0)SN
Seshnee N
1 reviews | Active since Jan 2020
20 Dec 2023, 12:51
Sustainable Co and Sussco - **** warranties
Good day All, I bought a inverters with a 4 year warranty on the invoice and after a year of using it, the batteries started to give issues. The company did not want to honor the warranty due to their supplier no longer honouring the warranty. The company kept on giving **** promises of coming through to replace the batteries and lying about their commitment to attend to the issue. They don’t have a proper after sales service care for customers. Please note that they have this to two other people that was referred on. They have blocked customers that are reaching out to them for assistance with their battery. They are *****ulent and a dangerous company to deal with. They are only there to make a sale and nothing more. Also note that they ask for 80% deposit
0
Replies (0)WTFS
Wendi Taute Fitzhenry Skowronek
1 reviews | Active since Jan 2020
28 Oct 2023, 04:07
ABSOLUTE WORST! DONT TOUCH THEM!
DONT TOUCH THEM WITH A BARGE POLE! The absolute WORST COMPANY TO DEAL WITH! we spend 100’s of thousands with them and 1 issue after another! The LATEST: We need our batteries updated and after WEEKS of being ofline and using 40 lts of diesel daily on a genset we eventuallt drove to cpt(450km’s) from us! They DONT SORT ANYTHING OUT BUT REFERS YOU TO THEIR SUPPLIER SEGEN! So off we went for the day only to be ******ED BY SUSTAINABLE IN BUYING ANOTHER NEW BMS AS the previous 1 (brand new) was not bought from them -got no joy so had to stay over in cpt at OUR COST , segen supposidly updated our system only to get home AND STILL SAME PROBLEM! Only diff is we are now out another R20k! Will be taking action against them now!
Helpful (0)
|Replies (0)WTFS
Wendi Taute Fitzhenry Skowronek
1 reviews | Active since Jan 2020
28 Oct 2023, 04:07
ABSOLUTE WORST! DONT TOUCH THEM!
DONT TOUCH THEM WITH A BARGE POLE! The absolute WORST COMPANY TO DEAL WITH! we spend 100’s of thousands with them and 1 issue after another! The LATEST: We need our batteries updated and after WEEKS of being ofline and using 40 lts of diesel daily on a genset we eventuallt drove to cpt(450km’s) from us! They DONT SORT ANYTHING OUT BUT REFERS YOU TO THEIR SUPPLIER SEGEN! So off we went for the day only to be ******ED BY SUSTAINABLE IN BUYING ANOTHER NEW BMS AS the previous 1 (brand new) was not bought from them -got no joy so had to stay over in cpt at OUR COST , segen supposidly updated our system only to get home AND STILL SAME PROBLEM! Only diff is we are now out another R20k! Will be taking action against them now!
0
Replies (0)OE
Optec E
1 reviews | Active since Jan 2020
29 Sept 2023, 07:57
Just plain bad service and lots of excuses
Fancy website with lots of stuff to buy. Looks nice but be warned, the excuses start once you have paid. All of a sudden there is a 5 day delay in shipping and lots of excuses from Samantha. If I knew the service would be this bad I would have spent my money elsewhere. I bought a item a week ago and paid for express shipping. The item is still missing. Don't fool us into buying from you and then not ship the goods in time. I paid for express shipping. I should not be going into week 2 without my shipment. Stop making excuses. Make things happen
Helpful (0)
|Replies (0)OE
Optec E
1 reviews | Active since Jan 2020
29 Sept 2023, 07:57
Just plain bad service and lots of excuses
Fancy website with lots of stuff to buy. Looks nice but be warned, the excuses start once you have paid. All of a sudden there is a 5 day delay in shipping and lots of excuses from Samantha. If I knew the service would be this bad I would have spent my money elsewhere. I bought a item a week ago and paid for express shipping. The item is still missing. Don't fool us into buying from you and then not ship the goods in time. I paid for express shipping. I should not be going into week 2 without my shipment. Stop making excuses. Make things happen
0
Replies (0)EJ
Eugene J
1 reviews | Active since Jan 2020
28 Jun 2023, 19:11
****s
****s, they advertise vat included then charge tax on the tax included price, very expensive shipping prices, they claim to be online to chat, then ask for your email, email is not chat, then they don't respond even on the email. Don't attempt to buy here.
Helpful (0)
|Replies (0)EJ
Eugene J
1 reviews | Active since Jan 2020
28 Jun 2023, 19:11
****s
****s, they advertise vat included then charge tax on the tax included price, very expensive shipping prices, they claim to be online to chat, then ask for your email, email is not chat, then they don't respond even on the email. Don't attempt to buy here.
0
Replies (0)