SK
Suzuki Kyalami
Unclaimed Business
SK
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
50
Recommended: Very Likely
Review Distribution
3.4|5 Reviews
May '25 - Apr '26
5(60%)
4(0%)
3(0%)
2(0%)
1(40%)
5(60%)
4(0%)
3(0%)
2(0%)
1(40%)
Frequently Asked Questions About Suzuki Kyalami
Suzuki Kyalami has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Suzuki Kyalami across 25 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRB
Rowena B
1 reviews | Active since Jan 2020
19 Nov 2025, 12:57
Appalling service
Service is appalling, agents don't know what they are doing and it then becomes the clients problem. I have been dealing with the agent Mpho since yesterday to get in the company vehicle for a service, all information vin and engine number provided including the vehicles km, she even informed me that the vehicle will be needing to come in for a major service and will call me back with the quote. She contacted me yesterday with the price and I confirmed with her that she can go ahead and book the vehicle for a service for today, only for her to not call me back. I spoke with her this morning regarding this and she said it was too late yesterday to book the vehicle but she will do so today and book it for tomorrow, again i asked her for the price and confirmed with her that the major service the plugs will be changed she confirmed and said she will book the vehicle, I also told her to send me the quote via email. Nothing was done, i contacted the delearship over 5 times today with nothing just empty promises that the quote will be received only to be transferred to another agent who advises that she is new and has misquoted. It is not 14;55 and the vehicle is due to come in tomorrow and now it becomes my problem your agent is new and doesnt know how to quote. Get someone to contact me as matter of urgency.
Helpful (0)
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Rowena B
1 reviews | Active since Jan 2020
19 Nov 2025, 12:57
Appalling service
Service is appalling, agents don't know what they are doing and it then becomes the clients problem. I have been dealing with the agent Mpho since yesterday to get in the company vehicle for a service, all information vin and engine number provided including the vehicles km, she even informed me that the vehicle will be needing to come in for a major service and will call me back with the quote. She contacted me yesterday with the price and I confirmed with her that she can go ahead and book the vehicle for a service for today, only for her to not call me back. I spoke with her this morning regarding this and she said it was too late yesterday to book the vehicle but she will do so today and book it for tomorrow, again i asked her for the price and confirmed with her that the major service the plugs will be changed she confirmed and said she will book the vehicle, I also told her to send me the quote via email. Nothing was done, i contacted the delearship over 5 times today with nothing just empty promises that the quote will be received only to be transferred to another agent who advises that she is new and has misquoted. It is not 14;55 and the vehicle is due to come in tomorrow and now it becomes my problem your agent is new and doesnt know how to quote. Get someone to contact me as matter of urgency.
0
Replies (0)NM
Nonky M
1 reviews | Active since Jan 2020
10 Nov 2025, 18:54
Excellent Service from Suzuki Kyalami
I received excellent service from Suzuki Kyalami. From the moment I came in to make a booking on Friday, Mpho assisted me with such friendliness and guided me through everything. When I arrived today, she was already waiting for me and helped me even before I reached the entrance. The receptionist was welcoming, always smiling, and very helpful. My service advisor, Rozanne, kept me updated throughout the day about my car. When I collected it, she explained everything clearly and even took me to the car to show and help me understand exactly what was done during the service. Overall, the service was outstanding.
Helpful (0)
|Replies (0)NM
Nonky M
1 reviews | Active since Jan 2020
10 Nov 2025, 18:54
Excellent Service from Suzuki Kyalami
I received excellent service from Suzuki Kyalami. From the moment I came in to make a booking on Friday, Mpho assisted me with such friendliness and guided me through everything. When I arrived today, she was already waiting for me and helped me even before I reached the entrance. The receptionist was welcoming, always smiling, and very helpful. My service advisor, Rozanne, kept me updated throughout the day about my car. When I collected it, she explained everything clearly and even took me to the car to show and help me understand exactly what was done during the service. Overall, the service was outstanding.
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Replies (0)RG
R
Refilwe
1 reviews | Active since Jan 2020
2 Sept 2025, 16:46
I regret taking my vehicle for service at Suzuki Kyalami
I am writing to express my deep dissatisfaction and concern regarding the service I received at your Kyalami dealership, particularly in relation to my vehicle, which was serviced there in [early August 2025]. While I initially received excellent customer service from Noelle – whose professionalism and kindness I truly appreciated – the experience that followed has been nothing short of disappointing, costly, and deeply inconvenient. • Vehicle serviced in early August 2025: No previous overheating issues. Vehicle collected post-service. • Within 2 weeks: The vehicle began overheating – something it had never done prior to the service. • Upon opening the bonnet, I discovered that the radiator cap was missing. • I contacted the Service Manager, who advised I tow the vehicle back to the dealership. He confirmed: o The radiator cap would be replaced for free. o The vehicle would be checked for damage free of charge. o I would receive a courtesy vehicle due to the inconvenience. • Upon arrival, a service advisor informed me I would need to pay approximately R13,000 just to have the vehicle stripped and checked, contradicting what the Service Manager initially told me. • I was also told that: o No courtesy vehicle would be provided for the repair duration (which ended up being over a month). o The only courtesy car available (manual) was unsuitable for me. • I incurred Uber costs for several weeks due to this inconvenience. • The cause of the issue remained unclear, with inconsistent explanations from the Service Manager and Service Advisor. No clear “external cause” was identified. • I was eventually told the engine had to be replaced, costing me R50,000+, with no goodwill discount, despite the likely link to the original service error (missing radiator cap) • I collected the vehicle on 22 August 2025, but returned it on 29 August 2025 due to fuel leakage. • I was told a pipe was not installed correctly, raising serious concerns about workmanship and safety. • I was told to “come back if anything else is unusual” — which is deeply unprofessional and unacceptable after such an expensive repair. • The vehicle is now leaking petrol again, putting my safety and that of others at risk. • Excuses such as a petrol attendant or sabotage are not only speculative but dismissive of accountability — especially given that the vehicle was just serviced and should have been properly tested before handover. • Negligence or poor workmanship possibly caused engine damage. • Lack of transparency and broken promises regarding costs and courtesy vehicle. • Inadequate quality control, resulting in recurring mechanical issues even after a major engine replacement. • Lack of accountability from staff and shifting blame. • Serious safety risk due to fuel leak post-repair. 1. A full investigation into the handling of my vehicle from the first service through to the current issues. 2. A written explanation regarding: o How the radiator cap went missing. o Why I was charged for diagnostics after being told otherwise. o Why safety checks were insufficient after major repairs. 3. An immediate resolution to the current petrol leak at no cost to me. 4. Reimbur*****t or compensation for: o The Uber and transport expenses incurred. o The inconvenience and safety risks endured. 5. A goodwill gesture or partial refund on the R50,000+ paid given the reoccurrence of issues and poor service. Should this matter not be resolved amicably, I will have no choice but to escalate it further by lodging a complaint with: • The Motor Industry Ombudsman of South Africa (MIOSA) I hope you understand the gravity of the situation and how this has affected my trust in your dealership and brand.
Helpful (0)
|Replies (0)R
Refilwe
1 reviews | Active since Jan 2020
2 Sept 2025, 16:46
I regret taking my vehicle for service at Suzuki Kyalami
I am writing to express my deep dissatisfaction and concern regarding the service I received at your Kyalami dealership, particularly in relation to my vehicle, which was serviced there in [early August 2025]. While I initially received excellent customer service from Noelle – whose professionalism and kindness I truly appreciated – the experience that followed has been nothing short of disappointing, costly, and deeply inconvenient. • Vehicle serviced in early August 2025: No previous overheating issues. Vehicle collected post-service. • Within 2 weeks: The vehicle began overheating – something it had never done prior to the service. • Upon opening the bonnet, I discovered that the radiator cap was missing. • I contacted the Service Manager, who advised I tow the vehicle back to the dealership. He confirmed: o The radiator cap would be replaced for free. o The vehicle would be checked for damage free of charge. o I would receive a courtesy vehicle due to the inconvenience. • Upon arrival, a service advisor informed me I would need to pay approximately R13,000 just to have the vehicle stripped and checked, contradicting what the Service Manager initially told me. • I was also told that: o No courtesy vehicle would be provided for the repair duration (which ended up being over a month). o The only courtesy car available (manual) was unsuitable for me. • I incurred Uber costs for several weeks due to this inconvenience. • The cause of the issue remained unclear, with inconsistent explanations from the Service Manager and Service Advisor. No clear “external cause” was identified. • I was eventually told the engine had to be replaced, costing me R50,000+, with no goodwill discount, despite the likely link to the original service error (missing radiator cap) • I collected the vehicle on 22 August 2025, but returned it on 29 August 2025 due to fuel leakage. • I was told a pipe was not installed correctly, raising serious concerns about workmanship and safety. • I was told to “come back if anything else is unusual” — which is deeply unprofessional and unacceptable after such an expensive repair. • The vehicle is now leaking petrol again, putting my safety and that of others at risk. • Excuses such as a petrol attendant or sabotage are not only speculative but dismissive of accountability — especially given that the vehicle was just serviced and should have been properly tested before handover. • Negligence or poor workmanship possibly caused engine damage. • Lack of transparency and broken promises regarding costs and courtesy vehicle. • Inadequate quality control, resulting in recurring mechanical issues even after a major engine replacement. • Lack of accountability from staff and shifting blame. • Serious safety risk due to fuel leak post-repair. 1. A full investigation into the handling of my vehicle from the first service through to the current issues. 2. A written explanation regarding: o How the radiator cap went missing. o Why I was charged for diagnostics after being told otherwise. o Why safety checks were insufficient after major repairs. 3. An immediate resolution to the current petrol leak at no cost to me. 4. Reimbur*****t or compensation for: o The Uber and transport expenses incurred. o The inconvenience and safety risks endured. 5. A goodwill gesture or partial refund on the R50,000+ paid given the reoccurrence of issues and poor service. Should this matter not be resolved amicably, I will have no choice but to escalate it further by lodging a complaint with: • The Motor Industry Ombudsman of South Africa (MIOSA) I hope you understand the gravity of the situation and how this has affected my trust in your dealership and brand.
0
Replies (0)PN
Phemelo N
1 reviews | Active since Jan 2020
11 Aug 2025, 09:24
Excellent Client Experience at Suzuki Kyalami
Was at Suzuki Kyalami and i was assisted by Catharine such a wonderful sales along with her team. They took their time to walk me around the car, show me everything inside and outside the car on how it works. The energy around that place was wonderful. Thank you so much for giving me a good client experience.
Helpful (0)
|Replies (0)PN
Phemelo N
1 reviews | Active since Jan 2020
11 Aug 2025, 09:24
Excellent Client Experience at Suzuki Kyalami
Was at Suzuki Kyalami and i was assisted by Catharine such a wonderful sales along with her team. They took their time to walk me around the car, show me everything inside and outside the car on how it works. The energy around that place was wonderful. Thank you so much for giving me a good client experience.
0
Replies (0)CR
CHANTYN R
1 reviews | Active since Jan 2020
21 Nov 2024, 07:26
BAD SERVICE & RUDE MANAGEMENT
I Regret the day i choose to service my vehicle at Kyalami. I called them about a week ago and ask to bring in my car for service, the lady i spoke to said that they will arrange to call me back. No one called me, i then decided to message the sales person who helped me and he arranged within an hour for me to be called back. Then the lady said they will drop us off in Rabie Ridge, when we get to Suzuki Kyalami. 2 hours went by to be picked up and then they told my partner that they will not drop him off in Rabie Ridge as agreed, i called them and spoke to the Manager and he said he will see what he could do. He called me back and said due to policy they cannot drop my partner in Rabie ridge as agreed. My thing is they not willing to drop us off where they agreed. The manager was rude and arrogant and i asked if they can uber him back home as they cannot drop him off in boulders as that was not agreed on and he said my partner can wait for the car to be serviced then drive back home. How in human cause if they told me of the policy we were going to make alternative arrangements to get him home. The service really sucks from Reception straight till Management mxm. The fact that they want to give us solutions that does not suit our needs is what makes it worse and act like i am unreasonable.
Helpful (0)
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CHANTYN R
1 reviews | Active since Jan 2020
21 Nov 2024, 07:26
BAD SERVICE & RUDE MANAGEMENT
I Regret the day i choose to service my vehicle at Kyalami. I called them about a week ago and ask to bring in my car for service, the lady i spoke to said that they will arrange to call me back. No one called me, i then decided to message the sales person who helped me and he arranged within an hour for me to be called back. Then the lady said they will drop us off in Rabie Ridge, when we get to Suzuki Kyalami. 2 hours went by to be picked up and then they told my partner that they will not drop him off in Rabie Ridge as agreed, i called them and spoke to the Manager and he said he will see what he could do. He called me back and said due to policy they cannot drop my partner in Rabie ridge as agreed. My thing is they not willing to drop us off where they agreed. The manager was rude and arrogant and i asked if they can uber him back home as they cannot drop him off in boulders as that was not agreed on and he said my partner can wait for the car to be serviced then drive back home. How in human cause if they told me of the policy we were going to make alternative arrangements to get him home. The service really sucks from Reception straight till Management mxm. The fact that they want to give us solutions that does not suit our needs is what makes it worse and act like i am unreasonable.
0
Replies (0)JG
Jeremiah G
1 reviews | Active since Jan 2020
2 Jul 2024, 12:47
Suzuki Kyalami
I have been waiting over 2 weeks for Suzuki to activate my service plan, up to now no one is sending me the link, i call everyday and tell me they are sorting it out and stuff but 2 weeks is gone and nothing has been done, absolutely terrible service from Suzuki in Kyalami
Helpful (0)
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Jeremiah G
1 reviews | Active since Jan 2020
2 Jul 2024, 12:47
Suzuki Kyalami
I have been waiting over 2 weeks for Suzuki to activate my service plan, up to now no one is sending me the link, i call everyday and tell me they are sorting it out and stuff but 2 weeks is gone and nothing has been done, absolutely terrible service from Suzuki in Kyalami
0
Replies (0)CO
Charlotte O
1 reviews | Active since Jan 2020
7 Jun 2024, 07:05
Awesome service
Awesome service. First time dealing with them . So helpful and staff are amazing. You'll definitely see me again. Another banch just said " I don't know then"
Helpful (0)
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Charlotte O
1 reviews | Active since Jan 2020
7 Jun 2024, 07:05
Awesome service
Awesome service. First time dealing with them . So helpful and staff are amazing. You'll definitely see me again. Another banch just said " I don't know then"
0
Replies (0)