SO
Sweet Orr
Unclaimed Business
SO
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNB
Nkhensani B
1 reviews | Active since Jan 2020
16 Feb 2022, 13:40
I asked for a quotation and when I was told to send an email no one replied tried to call and enquire if the email was received the lady at switchboard keeps on cutting me off .I called more than 4 times she keeps on doing the same thing.I am so disappoin
Bad service
Helpful (0)
|Replies (0)NB
Nkhensani B
1 reviews | Active since Jan 2020
16 Feb 2022, 13:40
I asked for a quotation and when I was told to send an email no one replied tried to call and enquire if the email was received the lady at switchboard keeps on cutting me off .I called more than 4 times she keeps on doing the same thing.I am so disappoin
Bad service
0
Replies (0)DH
Dylan H
1 reviews | Active since Jan 2020
5 Dec 2021, 12:18
Sweet Orr Not So Sweet
I'm absolutely gutted about my overall. It shrank so badly on the first wash I can no longer use it, the wrists are so tight and the arm length so short that it is too uncomfortable to wear. Roslyn helped me, and I can only assume she has some serious knowledge gaps about overalls, and I would expect the Sweet ORR team to actually know something about the one thing they specialize in.... overalls. She could not guess or even estimate my size. It was awkward for me, because I had to ask her to keep getting bigger sizes from the back, and after the third request I finally thought I had the right size, the overall fitted perfectly and was very comfortable, the legs were too long but I didn't mind that too much as I planned on getting them shortened. After reading up on 100% cotton I learned that If an overall is not pre-shrunk it can shrink up to 20% in size. I guess they let you find this out the hard way at Sweet ORR. You would expect the sales reps to know these fundamental facts about their own products and advise customers accordingly. My wife paid for the overall as a gift and she felt really devastated after she washed it for me and I told her it had shrunk. It was a really bad experience. But I solely lay the blame on Sweet ORR for not educating customers about the shrinkage when they are fitting them. I told them it was the first time purchasing a top quality overall and I was so excited about it. This whole situation just makes me feel really, really bad. We can't afford to get another one and I am back to working in my home clothing. (Which is now looking disheveled) This saddens me deeply and I feel cheated. I truly hope the problem can be resolved.
Helpful (0)
|Replies (0)DH
Dylan H
1 reviews | Active since Jan 2020
5 Dec 2021, 12:18
Sweet Orr Not So Sweet
I'm absolutely gutted about my overall. It shrank so badly on the first wash I can no longer use it, the wrists are so tight and the arm length so short that it is too uncomfortable to wear. Roslyn helped me, and I can only assume she has some serious knowledge gaps about overalls, and I would expect the Sweet ORR team to actually know something about the one thing they specialize in.... overalls. She could not guess or even estimate my size. It was awkward for me, because I had to ask her to keep getting bigger sizes from the back, and after the third request I finally thought I had the right size, the overall fitted perfectly and was very comfortable, the legs were too long but I didn't mind that too much as I planned on getting them shortened. After reading up on 100% cotton I learned that If an overall is not pre-shrunk it can shrink up to 20% in size. I guess they let you find this out the hard way at Sweet ORR. You would expect the sales reps to know these fundamental facts about their own products and advise customers accordingly. My wife paid for the overall as a gift and she felt really devastated after she washed it for me and I told her it had shrunk. It was a really bad experience. But I solely lay the blame on Sweet ORR for not educating customers about the shrinkage when they are fitting them. I told them it was the first time purchasing a top quality overall and I was so excited about it. This whole situation just makes me feel really, really bad. We can't afford to get another one and I am back to working in my home clothing. (Which is now looking disheveled) This saddens me deeply and I feel cheated. I truly hope the problem can be resolved.
0
Replies (0)LP
Lyana P
1 reviews | Active since Jan 2020
6 Jun 2018, 07:16
Most Shocking Service ever
I placed an order in April and as per email it was said that delivery will be 6 weeks. We are now in week 8 and NO communication from them. This is not the first time I experience bad service from Sweet Orr. I have to constantly follow-up, they don't even have the decency to respond to my last email on 23 May 2018. If they want to be in this industry they must start focusing on customer service and keeping to their promises. They have A LOT to learn from bigger more sufficient companies like Jonssons Workwear etc. This will be the last time we will support Sweet Orr
Helpful (0)
|Replies (0)LP
Lyana P
1 reviews | Active since Jan 2020
6 Jun 2018, 07:16
Most Shocking Service ever
I placed an order in April and as per email it was said that delivery will be 6 weeks. We are now in week 8 and NO communication from them. This is not the first time I experience bad service from Sweet Orr. I have to constantly follow-up, they don't even have the decency to respond to my last email on 23 May 2018. If they want to be in this industry they must start focusing on customer service and keeping to their promises. They have A LOT to learn from bigger more sufficient companies like Jonssons Workwear etc. This will be the last time we will support Sweet Orr
0
Replies (0)KM
Khanyisile M
1 reviews | Active since Jan 2020
5 Oct 2017, 07:41
Appalling service!
I ordered overalls from Sweet Orr in August, I was told that I'd receive my items within two weeks. It's October now and I haven't received anything from them. They all keep giving me the run around and they keep blaming the courier service for not delivering it to me while it's in their possession. This is the worst service I've ever experienced! They don't care about their deadlines or their clients!
Helpful (0)
|Replies (0)KM
Khanyisile M
1 reviews | Active since Jan 2020
5 Oct 2017, 07:41
Appalling service!
I ordered overalls from Sweet Orr in August, I was told that I'd receive my items within two weeks. It's October now and I haven't received anything from them. They all keep giving me the run around and they keep blaming the courier service for not delivering it to me while it's in their possession. This is the worst service I've ever experienced! They don't care about their deadlines or their clients!
0
Replies (0)