SB
Swiitch Beauty
Unclaimed Business
SB
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Swiitch Beauty
Swiitch Beauty has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Swiitch Beauty across 36 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Naazneen M
1 reviews | Active since Jan 2020
8 Aug 2025, 22:53
SWIITCH TO REALITY!
Disgusted at the poor level of customer service and their ignorance to treating customers fairly. You clearly have lost the plot
Helpful (0)
|Replies (0)NM
Naazneen M
1 reviews | Active since Jan 2020
8 Aug 2025, 22:53
SWIITCH TO REALITY!
Disgusted at the poor level of customer service and their ignorance to treating customers fairly. You clearly have lost the plot
0
Replies (0)JS
Jo S
1 reviews | Active since Jan 2020
10 Jul 2025, 07:43
Swiitch Beauty Customer CARELESS!!!
Heartbreaking as I was a loyal customer for years. Paid on June 28th for my product-have mailed daily to all addresses available on their website, even tried contact via instagram and NOTHING. After maybe 6 mails I received one mail checking my e-mail address , I have now mailed daily - over 10 mails and absolutely NOTHING. No confirmation of order, no courier number. No explanation or apology. I feel ****med out of R790 with absolutely no recourse. Note there is no phone number to call. ....products but cannot believe how customer CARELESS they are - how do I get my money back!
Helpful (0)
|Replies (0)JS
Jo S
1 reviews | Active since Jan 2020
10 Jul 2025, 07:43
Swiitch Beauty Customer CARELESS!!!
Heartbreaking as I was a loyal customer for years. Paid on June 28th for my product-have mailed daily to all addresses available on their website, even tried contact via instagram and NOTHING. After maybe 6 mails I received one mail checking my e-mail address , I have now mailed daily - over 10 mails and absolutely NOTHING. No confirmation of order, no courier number. No explanation or apology. I feel ****med out of R790 with absolutely no recourse. Note there is no phone number to call. ....products but cannot believe how customer CARELESS they are - how do I get my money back!
0
Replies (0)AH
Amber H
1 reviews | Active since Jan 2020
15 Dec 2024, 06:45
No delivery/ worst service ever
I’ve placed my order on the 29th of Nov , today is the 15th of December and I’ve received absolutely nothing , when I tried reaching on WhatsApp , no response , I sent an email , got response back 2 days later that advised my delivery will be done by Thursday the 12th , nothing came , then their delivery service sent me a WhatsApp message saying they’ll deliver latest Saturday the 14th , and after that , no communication , my packaged was not delivered by Saturday , I sent them so much messages on their platforms , no response , I’ve emailed them , no response , worst service I’ve ever received and it was my first time ordering from this brand. It is clearly overhyped because the service I’ve received is the most horrible. I will never ever purchase from Swiitch beauty again.
Helpful (0)
|Replies (0)AH
Amber H
1 reviews | Active since Jan 2020
15 Dec 2024, 06:45
No delivery/ worst service ever
I’ve placed my order on the 29th of Nov , today is the 15th of December and I’ve received absolutely nothing , when I tried reaching on WhatsApp , no response , I sent an email , got response back 2 days later that advised my delivery will be done by Thursday the 12th , nothing came , then their delivery service sent me a WhatsApp message saying they’ll deliver latest Saturday the 14th , and after that , no communication , my packaged was not delivered by Saturday , I sent them so much messages on their platforms , no response , I’ve emailed them , no response , worst service I’ve ever received and it was my first time ordering from this brand. It is clearly overhyped because the service I’ve received is the most horrible. I will never ever purchase from Swiitch beauty again.
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Replies (0)LP
Leanda P
1 reviews | Active since Jan 2020
31 Oct 2024, 05:58
Frustrating Experience: Late Delivery and Delayed Response from Swiitch Beauty
I am extremely disappointed with Swiitch Beauty. I placed an order and paid high courier fees, expecting my delivery within the promised 3 to 5 days. However, it has now been over a week, and I have received nothing. Although they eventually rep**** to my email, it was only after several days of waiting with no proactive updates or notification on the status of my package. This lack of communication and transparency is frustrating and unacceptable, especially given the high shipping fees. I expected far better service and will certainly think twice before ordering from them again.
Helpful (0)
|Replies (0)LP
Leanda P
1 reviews | Active since Jan 2020
31 Oct 2024, 05:58
Frustrating Experience: Late Delivery and Delayed Response from Swiitch Beauty
I am extremely disappointed with Swiitch Beauty. I placed an order and paid high courier fees, expecting my delivery within the promised 3 to 5 days. However, it has now been over a week, and I have received nothing. Although they eventually rep**** to my email, it was only after several days of waiting with no proactive updates or notification on the status of my package. This lack of communication and transparency is frustrating and unacceptable, especially given the high shipping fees. I expected far better service and will certainly think twice before ordering from them again.
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Replies (0)IM
Irani M
1 reviews | Active since Jan 2020
13 Dec 2023, 11:31
Terrible Service
The products are great but the delivery and customer service is truly terrible. I've been waiting over two weeks for my delivery to arrive. I ordered products during Swiitch Week in November. They use CourierIt as their courier. The Waybill was created on 1 December (It's now the 13th). This is the fourth day that I've gotten a message from the courier to say that delivery will happen today. I'm still waiting. When I got in touch with Swiitch Beauty's customer service representative to assist, her advice to me was to telephone the CourierIt Cape Town depot and told me that I could find their number on Google. Literally the worst customer service I've ever received.
Helpful (0)
|Replies (0)IM
Irani M
1 reviews | Active since Jan 2020
13 Dec 2023, 11:31
Terrible Service
The products are great but the delivery and customer service is truly terrible. I've been waiting over two weeks for my delivery to arrive. I ordered products during Swiitch Week in November. They use CourierIt as their courier. The Waybill was created on 1 December (It's now the 13th). This is the fourth day that I've gotten a message from the courier to say that delivery will happen today. I'm still waiting. When I got in touch with Swiitch Beauty's customer service representative to assist, her advice to me was to telephone the CourierIt Cape Town depot and told me that I could find their number on Google. Literally the worst customer service I've ever received.
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Replies (0)ER
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