Don't pitch for appointments/quotes

Logged a call on their website; Peter contacted me promptly and arranged a site visit to provide a quote. Did not pitch for the original appointment (no call or reason given) and then called the next day to reschedule. Didn't keep the 2nd appointment either.

In this economy with business hard to come by, why not pitch for quote appointment? if this is how they quote...then how bad will their workmanship and service be?

Definitely not going with them