SHOCKING REFUND AND CUSTOMER SERVICE - STAY CLEAR

Sadly, I wished that I had read these reviews before I purchased from Tactical Distributors. I agree their Customer Service and Refund policy are absolutely shocking. You can see by my emails I have had a very similar experience!!!!! As a result, I will have no other option but to hand it over to my Lawyer - ON PRINCIPLE - as this company seems to be ************ about taking customers money and not honouring their commitment!!!!!! Attached is some of my correspondence. Subject: Re: Thank you! We Really Value Your Support and Opinion. – Please Take Our Short Survey! Date: 2026-04-20 16:21 To: "Feedback @ TDSA" <feedback@tdsa.co.za> Hi, I have had zero response from TDSA, regarding my shoulder holster. Is this issue going to continue to be ignored, or can I expect resolution urgently. Thank you for your attention to this matter. Kind regards

Subject: Fwd: New TDSA Online Order #70378 - Ref WC-36187 - Michael Brande - 82509 - 82887 Date: 2026-04-22 19:07 To: help@tdsa.co.za, online@tdsa.co.za, feedback@tdsa.co.za, "purchasing@tdsa.co.za:" <support@tdsa.co.za> Good day Attached please find email correspondence sent regarding the refund for the incorrect Holster supp****. I have completed the Returns document and forwarded it to you. To date I have had no response .......... it has been nearly 1 month since I requested this refund, PLEASE, can some action be taken otherwise I will have no option but to take this matter further. Refer ticket number #83535 - according to your records this ticket was closed a month ago and nothing further has been done! I look forward to an URGENT resolution to this matter!!!! Regards

Sent: Sunday, March 22, 2026 8:02 AM To: Help @ TDSA <help@tdsa.co.za> Subject: Re: Fw: New TDSA Online Order #70378 - Ref WC-36187 - Michael Brande - 82509 - 82887 Good day Nakita, My phone call to you on Friday refers. I have now made 12 phone calls and sent numerous emails to you, in order to purchase a Jackass Shoulder Holster for my Glock 43. During my phone call to you on Friday 20 March, you undertook to contact El Paso and investigate why, for the second time, the incorrect holster was sent to me. You confirmed that you would phone me back with answers later that Friday afternoon, or by the very latest, the next Saturday morning 21 March 2026. Sadly, you failed to honour your commitment. When I returned the incorrect holster to you for a second time, I included a memo requesting my payment be refunded in full, including the courier fees I paid, totalling R1555,00 (invoices attached) because the fault lay with you. When you informed me that you would definitely resolve this issue with the suppliers and phone me back, I decided to give TDSA a third opportunity to redeem itself. However, the fact that you did not contact me as you had undertaken to, has made my mind up to cancel my order with TDSA and request a refund in full. Looking forward to a prompt and satisfactory resolution. Kind regards Mike Brande