Tarsus clearly doesnt want the business...

Im trying to help a client who has an Eaton UPS, i wanted to verify with Tarsus if they stock the battery before opening an account so as not to waste any time or resources only to find out they dont have it. The receptionist in Johannesburg even after explaining my situation told me i cant talk to anyone in sales or the Eaton product manager unless i have an account. They very clearly dont want the business so good bye Tarsus i wont be wasting my time and energy on a useless company like Tarsus.