American service as bad as South African

i messaged Taurus Firearms International via their Facebook page as the two South African Agencies are of no help whatsoever cos there's no way of getting into contact with them and even the Sales Rep is of no help. i initially messaged them 22 July 2015. I received a reply 24 July 2015 (Thank you for contacting us. Please provide your phone number, email address, location, and serial number. I will gladly forward your information to our International Sales Team. Have a great evening. > TM). which I did. on the 27 July i was requested to resend my details which I did. On 14 August i messaged Taurus stating that i was still waiting for someone to contact me. On 18 August 2015 i was told \Torric