TBZ Removals & Delivery: There's great importance to being honest and fair!

A company's reputation depends largely upon the ratings it receives from its customers, and all it takes is for one very dissatisfied customer to provide a bad rating, which in itself causes doubt for future customers to engage in the company's services. It takes many years to build the company's reputation, and a few minutes to destroy it!

My experience with TBZ Removals & Delivery (Cape Town, Epping) was abysmal! Besides their shocking customer service, including their false delivery promises, they attempted to manoeuvre themselves out of errors they had made. Trying to speak to a higher authority in the company was fruitless.

I would strongly dissuade doing business with TBZ, unless you have a solid contract in place. And trying to establish more information about them through a PAIA manual is also a waste of time. This in itself is a massive red flag!

A lesson for all customers, of which I was rudely reminded. First establish the governance credentials of the company, which is usually done by checking the company's website. If the company does not meet regulatory requirements, stay far away!

If there were a zero rating, TBZ would get zero! The review will also be posted on other social media platforms. Lessons learned!