TLC can't give students certificates

In January 2014 I started studying through Teachers learning centre, I was told I would graduate in march of 2015. After completion of my course we only then graduated in September of 2015. Since then I still have not received my certificates from them and they provide an excuse saying they cannot get them from SETA. I would like my certificate or a refund of fees paid to me how am I to find a job with my qualifications without proof I have studied, not even a statement of results. At graduation we were given a mock up rolled up piece of paper saying congratulations.