Bad service at Tembisa hospital

Tembisa hospital filing system is very poor I had an appointment with a radiology for 8 am I came to the hospital at 7am and gave them my appointment card to look for my file. I waited for more than 3 hours for my file to be given to me and waited another hour for payment. The is an old madala wearing spectacles very slow and tired. Not helpful and rude. Can u please improve that is not the service we deserve as SA resident.