They don't care about our loved once

Since my mom was admitted last week Friday 17/01/25 up to now she hasn't been attended and it's Thursday 23/01/25 when I call and asking why are they not attending her and busy canceling her to go to theater they're saying she must keep on praying to save her life what does that suppose to mean. People who are working there they're getting paid for nothing while our parents they die while watching them.