TF
Tenacity Financial Services
Claimed Business
TF
Tenacity Financial Services
Claimed Business
10 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|10 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Tenacity Financial Services
Tenacity Financial Services has a TrustIndex of 0 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked Tenacity Financial Services across 106 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCH
Chere H
1 reviews | Active since Jan 2020
19 Mar 2026, 06:39
Ackermans Account - Terrible customer service
I called in to check my balance in my ackermans account and after failing 3 security questions my account was blocked. I was told by the lady to email customer service tenacity. They then asked for my 3 months bank statement and ID. I sent this off and was told I would receive help in 3 working days. Its now two months later and everytime I inquire I am told the same response that they will forward my query to the relevant department. This is ridiculous and pathetic service. How long does it take to verify
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Chere H
1 reviews | Active since Jan 2020
19 Mar 2026, 06:39
Ackermans Account - Terrible customer service
I called in to check my balance in my ackermans account and after failing 3 security questions my account was blocked. I was told by the lady to email customer service tenacity. They then asked for my 3 months bank statement and ID. I sent this off and was told I would receive help in 3 working days. Its now two months later and everytime I inquire I am told the same response that they will forward my query to the relevant department. This is ridiculous and pathetic service. How long does it take to verify
0
Replies (0)SM
Sharon M
1 reviews | Active since Jan 2020
9 Feb 2026, 18:14
Poor service: Paid my Ackermans account in October 2025 but it’s still not updated
I am extremely disappointed with the service from Ackermans/DMC/Tenacity. I paid my Ackermans account in full in October 2025 through DMC and I have a paid-up letter to prove this. Months later, my account is still showing as active/outstanding on my credit profile, which is hurting my credit score for no reason. I have already emailed and tried to resolve this, but nothing has been updated and no proper feedback has been given. This is unacceptable. Once a customer has paid in full, their credit profile should be updated promptly. I am asking: Why is my account still not updated months later? When will this be corrected on all credit bureaus? Why must customers fight this hard to get a simple update after paying? I can provide proof of payment, the paid-up letter, and screenshots of the incorrect listing. Please treat this matter as urgent and confirm when my account will be updated to Paid/Settled/Closed.
Helpful (0)
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Sharon M
1 reviews | Active since Jan 2020
9 Feb 2026, 18:14
Poor service: Paid my Ackermans account in October 2025 but it’s still not updated
I am extremely disappointed with the service from Ackermans/DMC/Tenacity. I paid my Ackermans account in full in October 2025 through DMC and I have a paid-up letter to prove this. Months later, my account is still showing as active/outstanding on my credit profile, which is hurting my credit score for no reason. I have already emailed and tried to resolve this, but nothing has been updated and no proper feedback has been given. This is unacceptable. Once a customer has paid in full, their credit profile should be updated promptly. I am asking: Why is my account still not updated months later? When will this be corrected on all credit bureaus? Why must customers fight this hard to get a simple update after paying? I can provide proof of payment, the paid-up letter, and screenshots of the incorrect listing. Please treat this matter as urgent and confirm when my account will be updated to Paid/Settled/Closed.
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Replies (0)NS
Nomalanga S
1 reviews | Active since Jan 2020
4 Dec 2025, 12:47
Disappointed ***** Resolution- 21-30 days is now close to 90 days.
I am disappointed at your lack of communication and understanding. I logged a ***** case with your ***** department on 26 September 2025 by sending all documents requested after calling about a *****ulent credit card account opened on my name. To this day 4 December I have had to be the one calling to follow up. I was told the documents could not open and resent them to Tracy who confirmed receipt . In between I have call after call asking me for payment and having to relate this is a ***** case each time. The consultants only check afterwards and this has become unbearable. Each time I am told it takes 21-30 days to resolve-we are heading to 90 days. On 7 October, Veronique emailed me to tell me this lead time after I insisted for this telephone call in writing. I am ready to go to the Credit Ombudsman. This lack of concern is disappointing. I have never had any credit let alone an account with your PEP institution. I was promised by Tracy after the request to resend documents that the following Tuesday this would be cleared . Today someone else called and after repeating my annoyance - she just transferred me to the ***** department without advising me she was doing that. I then spoke to a Lucinda who mentioned Tracy was on lunch and she would call back as she was part of the investigating team. This was before 12:00 It 14:42.
Helpful (0)
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Nomalanga S
1 reviews | Active since Jan 2020
4 Dec 2025, 12:47
Disappointed ***** Resolution- 21-30 days is now close to 90 days.
I am disappointed at your lack of communication and understanding. I logged a ***** case with your ***** department on 26 September 2025 by sending all documents requested after calling about a *****ulent credit card account opened on my name. To this day 4 December I have had to be the one calling to follow up. I was told the documents could not open and resent them to Tracy who confirmed receipt . In between I have call after call asking me for payment and having to relate this is a ***** case each time. The consultants only check afterwards and this has become unbearable. Each time I am told it takes 21-30 days to resolve-we are heading to 90 days. On 7 October, Veronique emailed me to tell me this lead time after I insisted for this telephone call in writing. I am ready to go to the Credit Ombudsman. This lack of concern is disappointing. I have never had any credit let alone an account with your PEP institution. I was promised by Tracy after the request to resend documents that the following Tuesday this would be cleared . Today someone else called and after repeating my annoyance - she just transferred me to the ***** department without advising me she was doing that. I then spoke to a Lucinda who mentioned Tracy was on lunch and she would call back as she was part of the investigating team. This was before 12:00 It 14:42.
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Replies (0)MI
Mabongi I
1 reviews | Active since Jan 2020
29 Sept 2025, 10:46
Ackermans Account Blocked Despite Being Fully Paid Review: I am extremely frustrated with Ackermans regarding my account #6363240***730906
Ackermans Account Blocked Despite Being Fully Paid Review: I am extremely frustrated with Ackermans regarding my account #6363240***730906. Despite fully paying off the account, it has been blocked instead of officially closed. I have been asked to provide my personal bank statements, even though all payments were made in cash. This is unnecessary, invasive, and unacceptable. I am requesting immediate confirmation that my account is settled and closed, without further delay or the need to disclose private financial information. Ackermans, please take this matter seriously and resolve it promptly. #Ackermans #CustomerService #AccountClosure #PaidUpAccount
Helpful (0)
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Mabongi I
1 reviews | Active since Jan 2020
29 Sept 2025, 10:46
Ackermans Account Blocked Despite Being Fully Paid Review: I am extremely frustrated with Ackermans regarding my account #6363240***730906
Ackermans Account Blocked Despite Being Fully Paid Review: I am extremely frustrated with Ackermans regarding my account #6363240***730906. Despite fully paying off the account, it has been blocked instead of officially closed. I have been asked to provide my personal bank statements, even though all payments were made in cash. This is unnecessary, invasive, and unacceptable. I am requesting immediate confirmation that my account is settled and closed, without further delay or the need to disclose private financial information. Ackermans, please take this matter seriously and resolve it promptly. #Ackermans #CustomerService #AccountClosure #PaidUpAccount
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Replies (0)DH
Dimakatso H
1 reviews | Active since Jan 2020
22 Sept 2025, 11:59
Terrible after sale service - closure letter
I'm utterly disappointed by the lack of concern and care from Ackermans call centre's. I logged a request a paid up/closure letter last year and was advised it'd be sent to my email address. To date no feedback or letter. To show the lack of accountability and acknowledgement I never received any reference or contact person to deal with the matter. Everything i call i get the same responses and management of never available to attend to complaints on the phone. My account has an advance of R10.18. YES. JUST A MEER R10.18 that makes it ao impossible to move forward. I've cleared myself out of debt review and just want to be clear since last year November. Someone please do the right thing and correct my profile. I would not recommend this business when it comes to after sale service. Very poor indeed. When you've made them money through exorbitant interests ghat they charge you they no longer care to part ways amicable once you're in debt review which is sad as one does come back to participate in the credit lane space.
Helpful (0)
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Dimakatso H
1 reviews | Active since Jan 2020
22 Sept 2025, 11:59
Terrible after sale service - closure letter
I'm utterly disappointed by the lack of concern and care from Ackermans call centre's. I logged a request a paid up/closure letter last year and was advised it'd be sent to my email address. To date no feedback or letter. To show the lack of accountability and acknowledgement I never received any reference or contact person to deal with the matter. Everything i call i get the same responses and management of never available to attend to complaints on the phone. My account has an advance of R10.18. YES. JUST A MEER R10.18 that makes it ao impossible to move forward. I've cleared myself out of debt review and just want to be clear since last year November. Someone please do the right thing and correct my profile. I would not recommend this business when it comes to after sale service. Very poor indeed. When you've made them money through exorbitant interests ghat they charge you they no longer care to part ways amicable once you're in debt review which is sad as one does come back to participate in the credit lane space.
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Replies (0)KP
Kayleen P
1 reviews | Active since Jan 2020
12 Sept 2025, 08:21
Disgusting service
You guys along with ackermans are ****mers you want me to pay R85 I've requested banking details from you on the 1st till date no response but you have the audacity to send me threatening sms that you've sent my account to the bureau and then add interest to my account and ask me to pay R200 you guys are ****ing *********** and want to make it your customer fault
Helpful (0)
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Kayleen P
1 reviews | Active since Jan 2020
12 Sept 2025, 08:21
Disgusting service
You guys along with ackermans are ****mers you want me to pay R85 I've requested banking details from you on the 1st till date no response but you have the audacity to send me threatening sms that you've sent my account to the bureau and then add interest to my account and ask me to pay R200 you guys are ****ing *********** and want to make it your customer fault
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Replies (0)PN
Portia N
1 reviews | Active since Jan 2020
8 Aug 2025, 04:20
Possible Identify Theft or *****
I received an alert from TransUnion indicating that Tenacity has made a credit enquiry in my name without my knowledge or consent. I have never app**** for any credit with Tenacity. I request full details of this enquiry, including who submitted the application using my personal information.
Helpful (0)
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Portia N
1 reviews | Active since Jan 2020
8 Aug 2025, 04:20
Possible Identify Theft or *****
I received an alert from TransUnion indicating that Tenacity has made a credit enquiry in my name without my knowledge or consent. I have never app**** for any credit with Tenacity. I request full details of this enquiry, including who submitted the application using my personal information.
0
Replies (0)DK
Doret K
1 reviews | Active since Jan 2020
2 Jul 2025, 13:33
Ackermans accounts(Tenacity)
What a bunch of incompitant "consultants". 1. No phone etiquette 2. Very rude 3. Does not make 'Notes" after hone conversations. 4. DO NOT OPEN AN ACCOUNT WITH ACKERMANS. 5.Repeat all of the above #1-4 if you contemplate an Ackermans account 6. If you have never been telephonically harassed... open an accoun and have fun Inside info idicates it s the WORST company to owe 1 cent to. 7. They call from multiple landlines!
Helpful (0)
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Doret K
1 reviews | Active since Jan 2020
2 Jul 2025, 13:33
Ackermans accounts(Tenacity)
What a bunch of incompitant "consultants". 1. No phone etiquette 2. Very rude 3. Does not make 'Notes" after hone conversations. 4. DO NOT OPEN AN ACCOUNT WITH ACKERMANS. 5.Repeat all of the above #1-4 if you contemplate an Ackermans account 6. If you have never been telephonically harassed... open an accoun and have fun Inside info idicates it s the WORST company to owe 1 cent to. 7. They call from multiple landlines!
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Replies (0)