TA
The Alba Restaurant Boat
Unclaimed Business
TA
The Alba Restaurant Boat
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePM
Phelokazi M
1 reviews | Active since Jan 2020
28 Jun 2023, 13:10
Very rude boat host.
We went on the Alba boat and we booked before hand. It was 6 of us. When we got there, they didn’t have a table prepared and this one guy with a chiskop first asked us to put 2 tables together so we can all fit, then the tables were not moveable then he rudely expected us to seat in 2 different tables. He was rude about it and made it our problem that they didn’t have a table. It was until this other nice worker apologised to us and asked to prepare a table that can take 6 people. Otherwise they had really nice hosts especially the guy with dreadlocks.
Helpful (0)
|Replies (0)PM
Phelokazi M
1 reviews | Active since Jan 2020
28 Jun 2023, 13:10
Very rude boat host.
We went on the Alba boat and we booked before hand. It was 6 of us. When we got there, they didn’t have a table prepared and this one guy with a chiskop first asked us to put 2 tables together so we can all fit, then the tables were not moveable then he rudely expected us to seat in 2 different tables. He was rude about it and made it our problem that they didn’t have a table. It was until this other nice worker apologised to us and asked to prepare a table that can take 6 people. Otherwise they had really nice hosts especially the guy with dreadlocks.
0
Replies (0)LC
Lucile C
1 reviews | Active since Jan 2020
9 Sept 2019, 17:26
No service! Shocking!
Shocking! Please don’t book your special celebration at Alba! I booked for our 7 year wedding anniversary 1 September, even received an email day before to sign the indemnity. Arrived for our supper where I had to call the office to find out the boat is not on the water!!!! The lady was not even apologetic, said I must of received the cancellation email. It is 9 days later and after phone calls, emails and follow ups from my side NO REFUND! They keep telling me the refund is in process. We had to spend more money just to have supper and selvage what is left of our anniversary. They refuse to reimburse me for the dinner and still waiting on the refund. They keep telling me I can come for dinner for free when I can. With this bad taste in my mouth I can’t imagine ever setting foot in the boat, I actually feel scammed. R1390 poorer and nothing to show. Our anniversary was ruined and still no manager has called me after requesting twice. Please don’t waist your money to book on this boat. Waiting on my refund....
Helpful (0)
|Replies (0)LC
Lucile C
1 reviews | Active since Jan 2020
9 Sept 2019, 17:26
No service! Shocking!
Shocking! Please don’t book your special celebration at Alba! I booked for our 7 year wedding anniversary 1 September, even received an email day before to sign the indemnity. Arrived for our supper where I had to call the office to find out the boat is not on the water!!!! The lady was not even apologetic, said I must of received the cancellation email. It is 9 days later and after phone calls, emails and follow ups from my side NO REFUND! They keep telling me the refund is in process. We had to spend more money just to have supper and selvage what is left of our anniversary. They refuse to reimburse me for the dinner and still waiting on the refund. They keep telling me I can come for dinner for free when I can. With this bad taste in my mouth I can’t imagine ever setting foot in the boat, I actually feel scammed. R1390 poorer and nothing to show. Our anniversary was ruined and still no manager has called me after requesting twice. Please don’t waist your money to book on this boat. Waiting on my refund....
0
Replies (0)NA
Neil A
1 reviews | Active since Jan 2020
14 Mar 2018, 16:26
DO NOT BOOK FOR THE ALBA BOAT RESTAURANT!!!!
DO NOT BOOK FOR THE ALBA BOAT RESTAURANT!!!! I booked for this restaurant for 4th January and paid in advance. I got a phone call a day before to inform me my evening with my international guests are cancelled due to not having obtained the proper licencing yet, and that the boat will only be able to leave the harbour at the end of January. I booked again at the end of January for 3 March, as this was surely enough time to get licencing. I also thought that surely they would not still do online bookings if they don't have any licence. Again a day before the booking for a birthday dinner was cancelled. I have been left without plans on 2 important occasions. And I am still waiting for a refund after almost 2 weeks. This instiutution clearly does not know a thing about hospitality.
Helpful (0)
|Replies (0)NA
Neil A
1 reviews | Active since Jan 2020
14 Mar 2018, 16:26
DO NOT BOOK FOR THE ALBA BOAT RESTAURANT!!!!
DO NOT BOOK FOR THE ALBA BOAT RESTAURANT!!!! I booked for this restaurant for 4th January and paid in advance. I got a phone call a day before to inform me my evening with my international guests are cancelled due to not having obtained the proper licencing yet, and that the boat will only be able to leave the harbour at the end of January. I booked again at the end of January for 3 March, as this was surely enough time to get licencing. I also thought that surely they would not still do online bookings if they don't have any licence. Again a day before the booking for a birthday dinner was cancelled. I have been left without plans on 2 important occasions. And I am still waiting for a refund after almost 2 weeks. This instiutution clearly does not know a thing about hospitality.
0
Replies (0)