Scamed by "Amoma" The Balmoral hotel and Reserve Hotels

On 20 August 2019 we booked accomodation from a hotel called Balmoral in Durban through an agency called "Amoma.com", we used this agency before in May of 2019 booking with a different hotel. we paid a sum of 5616 for 6 nights. We had booked to stay over from the 17 December to 23 December 2019. Upon arriving to our set accomodation, to our surprize we were told that the Balmoral hotel did not receive any reservation of booking because they did not do business with the agency "Amoma" anymore. when we asked why we were told that this agency "Amoma had stopped trading" therefore any booking done through this agency would be cancelled, however in order to receive a refund we would have to contact the reserve hotels for further information. We were then sent from pillar to post by the Reserve hotels, their response was that they knew nothing about a booking by the reference number we provided and that we should enquire from the "reserved" hotel and not the Reserve hotels. The so-called "Reserved" hotel denied any responsibility for this reservation. please please help us as we are currently in debt. because we proceeded to continue our holiday as it was our Wedding Anniversary month, and we did not want to travel back home 6hours away. We have a daughter who currently goes to school 5th grade, and some of this money would go to school fees, uniform and stationery. my husband is the only one currently holding a stable Job, I work Part time. This ordeal has caused some stress to our family. please help us. Till today we have not received a refund.

Has anyone had the same issue?