TB
The Bed Centre
Unclaimed Business
TB
AI Review Summary
Based on recent customer reviews, The Bed Centre receives overwhelmingly positive feedback, with sales consultants like Ryan Naidoo and Drikus frequently praised for their expert product knowledge, patience, and genuine customer care. Delivery teams, particularly Lionel and Nolen, are commended for their professionalism and punctuality. However, negative experiences highlight significant issues with manufacturing delays, missed delivery windows, and a lack of transparency around product variations such as fabric differences not disclosed at the point of sale. These inconsistencies contrast sharply with the otherwise strong service reputation.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
100
Recommended: Very Likely
Review Distribution
4|8 Reviews
Jun '25 - May '26
5(40%)
4(20%)
3(0%)
2(20%)
1(20%)
5(40%)
4(20%)
3(0%)
2(20%)
1(20%)
Frequently Asked Questions About The Bed Centre
Based on recent customer reviews, The Bed Centre receives overwhelmingly positive feedback, with sales consultants like Ryan Naidoo and Drikus frequently praised for their expert product knowledge, patience, and genuine customer care. Delivery teams, particularly Lionel and Nolen, are commended for their professionalism and punctuality. However, negative experiences highlight significant issues with manufacturing delays, missed delivery windows, and a lack of transparency around product variations such as fabric differences not disclosed at the point of sale. These inconsistencies contrast sharply with the otherwise strong service reputation.
The Bed Centre has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. Hellopeter has tracked The Bed Centre across 47 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
20 Dec 2025, 12:14
Never use this store/buissness
DO NOT USE THIS SHOP I purchased a bed in November 2025. At the time I asked the sales consultant Callum when the bed would be available, as I had family arriving from overseas..I was promised delivery within a week, however after a week I had heard nothing and decided to call. I was then told that manufacturing was delayed and I could expect delivery a week later. I was unhappy with this and complained to management , who gave me a temporary bed to use..Although I appreciated the gesture, it was a cheap entry level bed, that was uncomfortable.. The team that delivered the item smelt of alcohol, reflecting the level of service...After the time lapse, I found myself having to call yet again and yet again told bed still not ready..Finally, almost a month later bed available...as I am a doctor and have limit time, I asked to please confirm time for delivery. I was told it would be before 12...i left the hospital to be available, so that i could receive the bed. However, it is now 2pm/14:00 and nobody can tell me when the delivery will arrive. Please never use this unprofessional, *********** store...I hope that other bed centre stores do not have the same disgraceful standards
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Dec 2025, 12:14
Never use this store/buissness
DO NOT USE THIS SHOP I purchased a bed in November 2025. At the time I asked the sales consultant Callum when the bed would be available, as I had family arriving from overseas..I was promised delivery within a week, however after a week I had heard nothing and decided to call. I was then told that manufacturing was delayed and I could expect delivery a week later. I was unhappy with this and complained to management , who gave me a temporary bed to use..Although I appreciated the gesture, it was a cheap entry level bed, that was uncomfortable.. The team that delivered the item smelt of alcohol, reflecting the level of service...After the time lapse, I found myself having to call yet again and yet again told bed still not ready..Finally, almost a month later bed available...as I am a doctor and have limit time, I asked to please confirm time for delivery. I was told it would be before 12...i left the hospital to be available, so that i could receive the bed. However, it is now 2pm/14:00 and nobody can tell me when the delivery will arrive. Please never use this unprofessional, *********** store...I hope that other bed centre stores do not have the same disgraceful standards
0
Replies (0)CD
Caitlin D
1 reviews | Active since Jan 2020
3 Dec 2025, 13:03
The Bed Center
I had an excellent experience with The Bed Centre’s delivery service and wanted to share just how impressed I was with their efficiency and professionalism. My bed was delivered by Lionel and Nolan, and they truly went above and beyond to ensure everything was handled with care. From the moment they arrived, they were friendly, polite, and highly organised. They worked quickly but never rushed the process, making sure my bed was handled safely and set up exactly where I wanted it. Their teamwork was seamless, and it was clear that they take pride in providing great service. What stood out most to me was their attention to detail and the respect they showed for my home. They made sure not to damage any walls or floors, and they left everything clean and tidy once they were done. It’s rare to receive this level of service, and I genuinely appreciate their effort. The Bed Centre is lucky to have such dedicated staff members, and I will definitely recommend them to others based on this experience alone. Thank you, Lionel and Nolan, for making the delivery process smooth, stress-free, and truly pleasant. Your excellent service made all the difference!
Helpful (0)
|Replies (0)CD
Caitlin D
1 reviews | Active since Jan 2020
3 Dec 2025, 13:03
The Bed Center
I had an excellent experience with The Bed Centre’s delivery service and wanted to share just how impressed I was with their efficiency and professionalism. My bed was delivered by Lionel and Nolan, and they truly went above and beyond to ensure everything was handled with care. From the moment they arrived, they were friendly, polite, and highly organised. They worked quickly but never rushed the process, making sure my bed was handled safely and set up exactly where I wanted it. Their teamwork was seamless, and it was clear that they take pride in providing great service. What stood out most to me was their attention to detail and the respect they showed for my home. They made sure not to damage any walls or floors, and they left everything clean and tidy once they were done. It’s rare to receive this level of service, and I genuinely appreciate their effort. The Bed Centre is lucky to have such dedicated staff members, and I will definitely recommend them to others based on this experience alone. Thank you, Lionel and Nolan, for making the delivery process smooth, stress-free, and truly pleasant. Your excellent service made all the difference!
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Replies (0)PM
Pravin M
1 reviews | Active since Jan 2020
26 Aug 2025, 06:37
MISLEADING ADVERTISING.
I purchased a Cloud 9 base set from Bed Centre Cornubia on 24-8-25 after hearing their Ad on East Coast Radio. The service from Ryan Naidoo the salesperson was excellent. I was shown a bed on their showroom floor which I liked and bought. Ryan then checked for stock at the warehouse and confirmed that they have the bed in stock. Payment was requested for in full and delivery was arranged for Monday 25-08-25. At no stage was I told that the fabric on the pillowtop will be different from the bed on display. When the bed was delivered I discovered that the fabric used on the pillowtop was a totally different and did not match the mattress or base. I immediately brought this to the attention of Mr Naidoo who informed me that the bed cannot be changed due to "FINE PRINT". The "FINE PRINT" was never brought to my attention during the sale. I AM TOTALLY DISSATISFIED WITH THE COLOUR COMBINATION. MY ADVISE IS BE VERY WARY WHEN BUYING FROM THIS COMPANY.
Helpful (0)
|Replies (0)PM
Pravin M
1 reviews | Active since Jan 2020
26 Aug 2025, 06:37
MISLEADING ADVERTISING.
I purchased a Cloud 9 base set from Bed Centre Cornubia on 24-8-25 after hearing their Ad on East Coast Radio. The service from Ryan Naidoo the salesperson was excellent. I was shown a bed on their showroom floor which I liked and bought. Ryan then checked for stock at the warehouse and confirmed that they have the bed in stock. Payment was requested for in full and delivery was arranged for Monday 25-08-25. At no stage was I told that the fabric on the pillowtop will be different from the bed on display. When the bed was delivered I discovered that the fabric used on the pillowtop was a totally different and did not match the mattress or base. I immediately brought this to the attention of Mr Naidoo who informed me that the bed cannot be changed due to "FINE PRINT". The "FINE PRINT" was never brought to my attention during the sale. I AM TOTALLY DISSATISFIED WITH THE COLOUR COMBINATION. MY ADVISE IS BE VERY WARY WHEN BUYING FROM THIS COMPANY.
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Replies (0)MK
Marion K
1 reviews | Active since Jan 2020
19 Aug 2025, 17:29
The Bed Center Boksburg - I recommend them
I purchased a mattress a while back (Edblo Premier Sydney) and the sales person who facilitated the sale was great. I did not feel rushed into buying anything when I entered the store and was able to test the beds that I had shortlisted. Unfortunately the mattress ended up being too firm and gave me problems, however I visited the store again a few weeks back advising them of my dilemma and happily managed to purchase a mattress topper which solved the over firm mattress problem. Again I was dealt with in a friendly and helpful manner - thank you guys!
Helpful (0)
|Replies (0)MK
Marion K
1 reviews | Active since Jan 2020
19 Aug 2025, 17:29
The Bed Center Boksburg - I recommend them
I purchased a mattress a while back (Edblo Premier Sydney) and the sales person who facilitated the sale was great. I did not feel rushed into buying anything when I entered the store and was able to test the beds that I had shortlisted. Unfortunately the mattress ended up being too firm and gave me problems, however I visited the store again a few weeks back advising them of my dilemma and happily managed to purchase a mattress topper which solved the over firm mattress problem. Again I was dealt with in a friendly and helpful manner - thank you guys!
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Replies (0)GM
Gishan M
1 reviews | Active since Jan 2020
26 Jun 2025, 18:04
Excellent Service From Bed Center Cornubia Durban North
Outstanding Service from Ryan Naidoo and the Team! We recently had a truly outstanding experience with Ryan Naidoo, the Bed Center, and the entire team. Ryan went above and beyond to assist me, providing excellent all-around service that made my purchase a breeze. Not only was the sales assistance exceptional, but the delivery was also right on time, which is always a huge plus. It's rare to find such a seamless experience from start to finish. I highly recommend Ryan Naidoo and this company for their professionalism, efficiency, and commitment to customer satisfaction.
Helpful (0)
|Replies (0)GM
Gishan M
1 reviews | Active since Jan 2020
26 Jun 2025, 18:04
Excellent Service From Bed Center Cornubia Durban North
Outstanding Service from Ryan Naidoo and the Team! We recently had a truly outstanding experience with Ryan Naidoo, the Bed Center, and the entire team. Ryan went above and beyond to assist me, providing excellent all-around service that made my purchase a breeze. Not only was the sales assistance exceptional, but the delivery was also right on time, which is always a huge plus. It's rare to find such a seamless experience from start to finish. I highly recommend Ryan Naidoo and this company for their professionalism, efficiency, and commitment to customer satisfaction.
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Replies (0)VG
Vivian G
1 reviews | Active since Jan 2020
13 May 2025, 04:10
The Bed Centre Cornubia - Excellent Service
I recently had an outstanding experience at Bed Centre Cornubia! From the moment I made my inquiry, Ryan provided attentive, knowledgeable service that made the entire shopping process effortless. His commitment to clear communication and genuine care for my needs set the tone for what was to be a seamless experience. When it came to delivery and setup, Nolen and Lynel truly went above and beyond. Their professionalism, promptness, and courteous manner ensured that my new purchase was delivered safely and assembled perfectly—all without a hint of hassle. It’s rare to see such a well-coordinated team where every member contributes to a stress-free process. Overall, the excellence in customer care—from personalized interactions to precise execution—has left a lasting impression on me. For anyone seeking quality, reliability, and a truly satisfying experience, I highly recommend Bed Centre Cornubia.
Helpful (0)
|Replies (0)VG
Vivian G
1 reviews | Active since Jan 2020
13 May 2025, 04:10
The Bed Centre Cornubia - Excellent Service
I recently had an outstanding experience at Bed Centre Cornubia! From the moment I made my inquiry, Ryan provided attentive, knowledgeable service that made the entire shopping process effortless. His commitment to clear communication and genuine care for my needs set the tone for what was to be a seamless experience. When it came to delivery and setup, Nolen and Lynel truly went above and beyond. Their professionalism, promptness, and courteous manner ensured that my new purchase was delivered safely and assembled perfectly—all without a hint of hassle. It’s rare to see such a well-coordinated team where every member contributes to a stress-free process. Overall, the excellence in customer care—from personalized interactions to precise execution—has left a lasting impression on me. For anyone seeking quality, reliability, and a truly satisfying experience, I highly recommend Bed Centre Cornubia.
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Replies (0)GK
Gavin K
1 reviews | Active since Jan 2020
3 May 2025, 09:35
Salesman of the year!
We recently made a purchase from The Bed Center in Cornubia (a Sealy Crown Jewel Plush) and WOW....what an experience. We were assisted by Ryan Naidoo who is a complete gentleman and walking encyclopedia of "Bed knowlege" thank you Ryan. Most businesses forget about you the minute the payment goes through but not in this case. We even got a message the day after delivery to see how well we slept on the new Bed:) now that is exceptional service. Salesman of the year for sure. Thank you Ryan you are exceptional!!
Helpful (0)
|Replies (0)GK
Gavin K
1 reviews | Active since Jan 2020
3 May 2025, 09:35
Salesman of the year!
We recently made a purchase from The Bed Center in Cornubia (a Sealy Crown Jewel Plush) and WOW....what an experience. We were assisted by Ryan Naidoo who is a complete gentleman and walking encyclopedia of "Bed knowlege" thank you Ryan. Most businesses forget about you the minute the payment goes through but not in this case. We even got a message the day after delivery to see how well we slept on the new Bed:) now that is exceptional service. Salesman of the year for sure. Thank you Ryan you are exceptional!!
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Replies (0)SK
Sharlene K
1 reviews | Active since Jan 2020
3 May 2025, 09:19
Sealy Crown jewel pocket Plush
We received truly exceptional service from Ryan Naidoo at the Bed Center. From the moment we engaged with him, he was professional, attentive, and incredibly helpful. He guided us through the process with genuine care and expertise. Thank you Ryan.
Helpful (0)
|Replies (0)SK
Sharlene K
1 reviews | Active since Jan 2020
3 May 2025, 09:19
Sealy Crown jewel pocket Plush
We received truly exceptional service from Ryan Naidoo at the Bed Center. From the moment we engaged with him, he was professional, attentive, and incredibly helpful. He guided us through the process with genuine care and expertise. Thank you Ryan.
0
Replies (0)