The Beekman Group
Verified Business
The Beekman Group
Verified Business
34 Reviews (last 12 months)
Responds in 4 hours 29 min
AI Review Summary
Based on recent customer reviews, The Beekman Group receives strong praise for its friendly, helpful reservation and call centre staff, with consultants like Olona, Nazmira, Naseema, and Leandre frequently recognised by name for their professionalism and patience. Resort properties such as Dikhololo are highlighted for cleanliness and excellent facilities. However, significant frustrations arise around the managed portfolio and timeshare division, where customers report prolonged refund delays, poor communication from accounts and finance departments, unclear levy invoicing, and feelings of being misled on investment returns.
Performance(last 12 months):
0Trustindex Rating
#9Ranked In Travel & Vacation
4h 29mReply Time
55 NPSVery Likely
Replied to 50% of negative reviews
Reply time on negative reviews: 19 hours 29 min
TrustIndex
0
Ranking
#9
in Travel & Vacation
Avg Reply
4h 29m
NPS Score
55
Recommended: Very Likely
Replied to 50% of negative reviews
Reply time on negative reviews: 19 hours 29 min
Review Distribution
3.8|34 Reviews
May '25 - Apr '26
5(68.8%)
4(6.3%)
3(0%)
2(3.1%)
1(21.9%)
5(68.8%)
4(6.3%)
3(0%)
2(3.1%)
1(21.9%)
Frequently Asked Questions About The Beekman Group
Based on recent customer reviews, The Beekman Group receives strong praise for its friendly, helpful reservation and call centre staff, with consultants like Olona, Nazmira, Naseema, and Leandre frequently recognised by name for their professionalism and patience. Resort properties such as Dikhololo are highlighted for cleanliness and excellent facilities. However, significant frustrations arise around the managed portfolio and timeshare division, where customers report prolonged refund delays, poor communication from accounts and finance departments, unclear levy invoicing, and feelings of being misled on investment returns.
The Beekman Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 34 reviews in the last 12 months. They reply to 50% of negative reviews, typically within 19 hours 29 min. Hellopeter has tracked The Beekman Group across 395 total reviews. How is the TrustIndex calculated? →
Recent reviews (34)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
MV
Magda V
1 reviews | Active since Jan 2020
16 Feb 2026, 06:58
Dikhololo nature reserve
What an experience. Just slept one night but most definitely 5 stars to Dikhololo. From reception to every person working there is friendly and the unit we slept in in 100% good condition and clean.
Helpful (0)
|Replies (0)M
CD
Charmaine D
1 reviews | Active since Jan 2020
28 Jan 2026, 13:41
Great service 👏
Great service 👏. Understanding of my condition. I am extremely ill. Kind regards Charmaine Marcelle Rogoyski
Helpful (0)
|Replies (0)CD
Charmaine D
1 reviews | Active since Jan 2020
28 Jan 2026, 13:41
Great service 👏
Great service 👏. Understanding of my condition. I am extremely ill. Kind regards Charmaine Marcelle Rogoyski
0
Replies (0)PM
Petunia M
1 reviews | Active since Jan 2020
21 Jan 2026, 12:37
DISGUSTED CUSTOMER !
The worst ****mers ever ! Everyday you have a different story. I am still waiting for someone to call me for my refund ! My kids can't go to school because you don't want to refund me. You even made sure my review was removed. You're all *****sters from your boss Melville, Afikile and all your agents.
Helpful (0)
|Replies (0)PM
Petunia M
1 reviews | Active since Jan 2020
21 Jan 2026, 12:37
DISGUSTED CUSTOMER !
The worst ****mers ever ! Everyday you have a different story. I am still waiting for someone to call me for my refund ! My kids can't go to school because you don't want to refund me. You even made sure my review was removed. You're all *****sters from your boss Melville, Afikile and all your agents.
0
Replies (0)MM
M M
1 reviews | Active since Jan 2020
16 Jan 2026, 07:39
Went Above and Beyond
I needed to make a somewhat complicated booking with specific requirements, and the service I got from Leandre was absolutely stellar. She was incredibly professional, demonstrating deep knowledge of the system to find the best solution. When we hit a small snag, she remained calm, resourceful, and quickly resolved the issue. Her dedication and problem-solving skills are truly commendable. I am very grateful for their expert assistance.
Helpful (0)
|Replies (0)MM
M M
1 reviews | Active since Jan 2020
16 Jan 2026, 07:39
Went Above and Beyond
I needed to make a somewhat complicated booking with specific requirements, and the service I got from Leandre was absolutely stellar. She was incredibly professional, demonstrating deep knowledge of the system to find the best solution. When we hit a small snag, she remained calm, resourceful, and quickly resolved the issue. Her dedication and problem-solving skills are truly commendable. I am very grateful for their expert assistance.
0
Replies (0)F
BN
Benni N
1 reviews | Active since Jan 2020
14 Jan 2026, 14:21
Horrible client service with ************ operational processes.
I would like to express my utmost dissatisfaction with regards to the service provided by the staff of Beekman Managed Portfolio. After being invited to attend a presentation I got interested in buying one of their property investment products, and I was made to pay a deposit of R36 600 at application stage (which was the first redflag because application was not even submitted yet). They worked on the same application for three months, and made me submit bank statements 3 times in those three months, since it became a requirement for me to do as each month ends. Eventually they did not approve my application (and I am glad they did not). However, the agent then said I could not even get my deposit back. But I ignored that because I am not stupid and reached out to their head office to request for my money back. Firstly, they acknowledged my case and went and engaged the agent that had dealt with me at sales stage, who then **** to them and said we were considering an alternative product. They bought into that nonsense without checking with me until I made a follow up about 2 weeks later, where they then confirmed that they were under the impression that I am considering another product which meant I did not need my money back. I then assured them I never had any consideration of anything and was only expecting my money back, which they then made me put it in writing so that they push for the processing of my refund. Few days later, they sent a refund form which I filled and sent back and they made a commitment that I would have my money in my account by the 15th December 2025. Which did not happen, and on the 22nd December I called for a follow up and I was then told that it is with Finance department, who closed for the holidays. Which was really an insult to me because I had gotten the 15th as a deadline from them. On the 12th January 2026, I called again for a follow up and I was told that the account department (which I assume is the Finance department I was told about in December 22nd) had a backlog so they are yet to process my refund so I have to wait for the rest of the week, which ends on the 16th January 2026. When I requested to speak to the senior, the consultant (Princess) told me that protocol does not allow that and they can only ask them to call me back. Protocol! So they have protocol I have to respect while they could not meet their own SLA they had given me of the 15th December 2025. It’s just disgusting that there is even that audacity of telling me about protocol while clearly they can’t even follow their own policies themselves (SLA was breached). I therefore want to alert potential clients of what they would susceptible to if they opt for any business with these guys. Absolute abomination!!
Helpful (0)
|Replies (0)BN
Benni N
1 reviews | Active since Jan 2020
14 Jan 2026, 14:21
Horrible client service with ************ operational processes.
I would like to express my utmost dissatisfaction with regards to the service provided by the staff of Beekman Managed Portfolio. After being invited to attend a presentation I got interested in buying one of their property investment products, and I was made to pay a deposit of R36 600 at application stage (which was the first redflag because application was not even submitted yet). They worked on the same application for three months, and made me submit bank statements 3 times in those three months, since it became a requirement for me to do as each month ends. Eventually they did not approve my application (and I am glad they did not). However, the agent then said I could not even get my deposit back. But I ignored that because I am not stupid and reached out to their head office to request for my money back. Firstly, they acknowledged my case and went and engaged the agent that had dealt with me at sales stage, who then **** to them and said we were considering an alternative product. They bought into that nonsense without checking with me until I made a follow up about 2 weeks later, where they then confirmed that they were under the impression that I am considering another product which meant I did not need my money back. I then assured them I never had any consideration of anything and was only expecting my money back, which they then made me put it in writing so that they push for the processing of my refund. Few days later, they sent a refund form which I filled and sent back and they made a commitment that I would have my money in my account by the 15th December 2025. Which did not happen, and on the 22nd December I called for a follow up and I was then told that it is with Finance department, who closed for the holidays. Which was really an insult to me because I had gotten the 15th as a deadline from them. On the 12th January 2026, I called again for a follow up and I was told that the account department (which I assume is the Finance department I was told about in December 22nd) had a backlog so they are yet to process my refund so I have to wait for the rest of the week, which ends on the 16th January 2026. When I requested to speak to the senior, the consultant (Princess) told me that protocol does not allow that and they can only ask them to call me back. Protocol! So they have protocol I have to respect while they could not meet their own SLA they had given me of the 15th December 2025. It’s just disgusting that there is even that audacity of telling me about protocol while clearly they can’t even follow their own policies themselves (SLA was breached). I therefore want to alert potential clients of what they would susceptible to if they opt for any business with these guys. Absolute abomination!!
0
Replies (0)