The Beekman Group
Verified Business
|3.8|22 Reviews (last 12 months)|Responds in 6h 41m
The Beekman Group
Verified Business
|3.8
22 Reviews (last 12 months)
Responds in 6h 41m
AI Review Summary
Based on recent customer reviews, The Beekman Group receives polarised feedback shaped by two distinct experiences. Customers consistently praise the reservations and call centre teams, with consultants such as Olona, Nazmira, Naseema, Juanita and Eugene singled out for friendly, patient and professional service, alongside enjoyable stays at resorts like Dikhololo and Umhlanga Cabanas. A recurring counter-theme involves timeshare investors expressing frustration over buy-back valuations, levy disputes, refund delays, unfulfilled promotional promises and perceived poor communication from head office and finance departments.
Performance(last 12 months):
Trustindex Rating
6.7Ranked In Travel & Vacation
#10Reply Time
6h 41mNPS Score
20Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 24h 7m
TrustIndex
6.7
Ranking
#10
in Travel & Vacation
Reply Time
6h 41m
NPS Score
20
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 24h 7m
Review Distribution
3.8|22 Reviews
Sep '25 - Aug '26
Recent reviews (22)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Vuyokazi S
1 reviews | Active since Sept 2012
18 Apr 2026, 11:13
Beekman Group is a disappointment
Subject: Complaint Regarding Unfulfilled Promise and Poor Communication – Beekman Group I am writing to express my deep disappointment with the service I received from Beekman Group. Last week Wednesday, my partner and I were invited to a cheese and wine event at Silverstar Casino. We honored the invitation in good faith, especially as we were informed that we would receive a gift hamper as a token of appreciation for attending. During the event, I was also asked to provide contact details of people who might be interested in Beekman Group’s holiday homes. I cooperated and shared several contacts, trusting that the company operates with integrity and would fulfill its promises. Unfortunately, the promised gift hamper was never given to us. I followed up the following week, and I was assured that the hamper would be mailed to my address. I provided my details accordingly. However, the week has now passed, and there has been no delivery. More concerning is that my attempts to follow up are now being ignored — my messages and calls are not being responded to. This experience has left me feeling misled and disrespected. It raises serious concerns about how Beekman Group treats potential clients and whether the same lack of integrity will extend to the contacts I referred. I invested my time, effort, and money to attend this event, only to be treated in this manner. I am now escalating this matter through HelloPeter in hopes of receiving a resolution and ensuring accountability. I expect: A clear explanation regarding this matter Immediate fulfillment of the promised gift hamper Improved communication and professionalism going forward This experience has been extremely disappointing, and I hope it will be addressed with the seriousness it deserves. Sincerely, Vuyokazi Sifuba
Helpful (0)
|Replies (1)VS
Vuyokazi S
1 reviews | Active since Sept 2012
18 Apr 2026, 11:13
Beekman Group is a disappointment
Subject: Complaint Regarding Unfulfilled Promise and Poor Communication – Beekman Group I am writing to express my deep disappointment with the service I received from Beekman Group. Last week Wednesday, my partner and I were invited to a cheese and wine event at Silverstar Casino. We honored the invitation in good faith, especially as we were informed that we would receive a gift hamper as a token of appreciation for attending. During the event, I was also asked to provide contact details of people who might be interested in Beekman Group’s holiday homes. I cooperated and shared several contacts, trusting that the company operates with integrity and would fulfill its promises. Unfortunately, the promised gift hamper was never given to us. I followed up the following week, and I was assured that the hamper would be mailed to my address. I provided my details accordingly. However, the week has now passed, and there has been no delivery. More concerning is that my attempts to follow up are now being ignored — my messages and calls are not being responded to. This experience has left me feeling misled and disrespected. It raises serious concerns about how Beekman Group treats potential clients and whether the same lack of integrity will extend to the contacts I referred. I invested my time, effort, and money to attend this event, only to be treated in this manner. I am now escalating this matter through HelloPeter in hopes of receiving a resolution and ensuring accountability. I expect: A clear explanation regarding this matter Immediate fulfillment of the promised gift hamper Improved communication and professionalism going forward This experience has been extremely disappointing, and I hope it will be addressed with the seriousness it deserves. Sincerely, Vuyokazi Sifuba
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Replies (1)LM
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Magda V
1 reviews | Active since Oct 2010
16 Feb 2026, 08:58
Dikhololo nature reserve
What an experience. Just slept one night but most definitely 5 stars to Dikhololo. From reception to every person working there is friendly and the unit we slept in in 100% good condition and clean.
Helpful (0)
|Replies (1)M
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Charmaine D
1 reviews | Active since Mar 2023
28 Jan 2026, 15:41
Great service 👏
Great service 👏. Understanding of my condition. I am extremely ill. Kind regards Charmaine Marcelle Rogoyski
Helpful (0)
|Replies (1)CD
Charmaine D
1 reviews | Active since Mar 2023
28 Jan 2026, 15:41
Great service 👏
Great service 👏. Understanding of my condition. I am extremely ill. Kind regards Charmaine Marcelle Rogoyski
0
Replies (1)