Worst Hospitality experience at The Blyde

This was our first time staying at The Blyde River Walk Estate. This was a horrible experience. We booked through booking.com and when arriving at the gates we struggled to get in and eventually when we did there were no indications of where to go and drove around aimlessly. Getting to the unit what a surprize. 2 parkings but could only use 1. No indication of visitor parking. The unit 452, block 40 is not in a good condition. The walls are dirty where some frames were hanged. No cloths to wash dishes or dish washing liquid. Lights not working in the bathroom and sitting room. Wifi not working. Towels with marks on. Personal items in the closets. No electricity this morning and struggling to reach anyone who can assist. When we parked on the wrong parking a lady stopped right behind us and when my husband kindly asked her if she can move so we can just get out she was down right rude even though explaining it was our first time here and she told him to apologize to her. Where is the hospitality and friendlyness. I feel this weekend is ruined with the worst experience ever. And we can't even reach the agent for assistance???? We paid a lot of money and not even getting the worth!